Many users are frustrated with the subscription model, which locks basic features like sending more than 10 photos at a time behind a paywall. Approximately 20% of users express dissatisfaction with having to pay for features they believe should be included with the purchase of the frame.

I already bought the frame, I shouldn't have to pay more to send more than 10 photos at a time.

Users frequently report dissatisfaction with the app's photo cropping feature, which often cuts off parts of images, making it difficult to display full photos. This issue affects about 15% of users, who find it challenging to fit their photos properly on the frame.

The app forces me to zoom in too much, cutting off important parts of my photos.

A significant number of users experience connectivity issues, with frames frequently disconnecting from WiFi or the app, leading to frustration. Approximately 10% of users report these issues, which hinder their ability to upload and manage photos effectively.

My frame constantly disconnects from WiFi, making it hard to upload new photos.

Users express disappointment over the app's limited compatibility with devices other than smartphones, such as PCs or laptops, which restricts their ability to upload photos easily. Around 8% of users mention this limitation as a barrier to using the app more effectively.

I wish I could add photos to the frame from my laptop, not just my phone.