Frame.io

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Frame.io

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Frame.io's key feedback

1

Login Issues

Many users experience frequent logouts and difficulties logging back in, which disrupts their workflow and causes frustration. Approximately 20% of users report this issue, indicating a significant barrier to seamless app usage.

The app constantly logs me out, and I have to enter my email twice to log back in, making it unusable.

2

Offline Mode Failures

Users report that the offline mode is unreliable, with comments and data often lost when reconnecting to the internet. This affects around 15% of users, particularly those who rely on offline functionality for remote work.

After spending hours offline reviewing videos, the app logged me out and erased all my comments when I reconnected.

3

Video Playback Issues

The app struggles with video playback, frequently buffering and failing to play videos smoothly, even on high-speed connections. This issue affects about 10% of users, hindering their ability to review content effectively.

The app never stops buffering videos, making it impossible to watch without interruptions.

4

Comment Sorting Problems

Users are frustrated by the inability to sort comments by time code, which complicates the review process. Approximately 8% of users mention this as a significant inconvenience, impacting their ability to manage feedback efficiently.

There's no way to view comments sorted by time code instead of recency, which isn't helpful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Frame.io
Frame.io receives mixed feedback, with users appreciating its mobile workflow enhancements and collaboration features, but some express frustration over occasional app crashes and limited functionality compared to desktop versions.

#2 RUNNER UP

Mural
Mural's feedback is largely negative, with users criticizing the app for frequent crashes, limited functionality on mobile devices, and a lack of support for iPad browsers, forcing reliance on a subpar app experience.

#3 Straggler

Vimeo
Vimeo faces significant criticism, with users reporting issues such as app crashes, poor customer service, and unexpected charges, overshadowing its potential as a YouTube alternative.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Frame.io
#1 Users Choice
Frame.io receives mixed feedback, with users appreciating its mobile workflow enhancements and collaboration features, but some express frustration over occasional app crashes and limited functionality compared to desktop versions.
Mural
#2 Runner-up
Mural's feedback is largely negative, with users criticizing the app for frequent crashes, limited functionality on mobile devices, and a lack of support for iPad browsers, forcing reliance on a subpar app experience.
Vimeo
#3 Straggler
Vimeo faces significant criticism, with users reporting issues such as app crashes, poor customer service, and unexpected charges, overshadowing its potential as a YouTube alternative.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including being logged out frequently and encountering errors during re-authentication. This disrupts the user journey and diminishes the app's utility for on-the-go access.
I can't even log in, tried everything, and it's frustrating.
Offline Mode Failures
The offline mode is unreliable, often leading to data loss or failure to sync comments when reconnecting to Wi-Fi. This undermines the app's promise of seamless offline functionality.
Offline mode erased all my comments when I reconnected.
Hidden Costs
Unexpected fees and subscription requirements for basic features frustrate users, leading to perceptions of the app as a 'money grab'. This impacts user trust and satisfaction.
Tons of hidden fees make the app feel like a scam.
Comment Sorting
The inability to sort comments by time code rather than recency hinders efficient review processes, especially for professional users who rely on precise feedback timelines.
Comments can't be sorted by time code, only by when they were added.
Playback Bugs
Frequent playback issues, such as buffering and app crashes during video review, disrupt the user experience and question the app's reliability for professional use.
Videos never stop buffering, making it impossible to review content smoothly.
Feature Removal
Users are frustrated by the removal of key features that previously facilitated cross-platform collaboration, leading to a decline in the app's perceived value.
They removed functions that made collaboration seamless, hoping they'll bring them back.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including being logged out frequently and encountering errors during re-authentication. This disrupts the user journey and diminishes the app's utility for on-the-go access.
Offline Mode Failures
The offline mode is unreliable, often leading to data loss or failure to sync comments when reconnecting to Wi-Fi. This undermines the app's promise of seamless offline functionality.
Hidden Costs
Unexpected fees and subscription requirements for basic features frustrate users, leading to perceptions of the app as a 'money grab'. This impacts user trust and satisfaction.
Comment Sorting
The inability to sort comments by time code rather than recency hinders efficient review processes, especially for professional users who rely on precise feedback timelines.
Playback Bugs
Frequent playback issues, such as buffering and app crashes during video review, disrupt the user experience and question the app's reliability for professional use.
Feature Removal
Users are frustrated by the removal of key features that previously facilitated cross-platform collaboration, leading to a decline in the app's perceived value.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is barely usable. Interface is difficult, logs out constantly, it logs you in within a webpage in the app vs just being an app, can’t download videos from app to phone, and the list goes on. Service on website is okay but app needs to be rebuilt from the ground up.
archer1440
I purchased the pro subscription to download videos to my iPad Pro and work offline on the airplane. I spent four hours offline reviewing my videos and adding comments. When I hopped back online, the Frame.io app logged me out and erased all my comments. Deal breaker. I am canceling my subscription. Such a bummer. This is a critical bug that needs to be fixed ASAP.
Palladium46_2014
This is a great program. The new v4 update added much needed functionality and features. However, they got rid of some key functions that made cross-platform collaboration seamless. Hopefully they’ll bring it back soon as my team is remote. We’re already submitted feedback for the critical distribution in workflow.
AC_317

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is barely usable. Interface is difficult, logs out constantly, it logs you in within a webpage in the app vs just being an app, can’t download videos from app to phone, and the list goes on. Service on website is okay but app needs to be rebuilt from the ground up.
Candice Wu
App Store
I purchased the pro subscription to download videos to my iPad Pro and work offline on the airplane. I spent four hours offline reviewing my videos and adding comments. When I hopped back online, the Frame.io app logged me out and erased all my comments. Deal breaker. I am canceling my subscription. Such a bummer. This is a critical bug that needs to be fixed ASAP.
Kelly Williams
Google Play
This is a great program. The new v4 update added much needed functionality and features. However, they got rid of some key functions that made cross-platform collaboration seamless. Hopefully they’ll bring it back soon as my team is remote. We’re already submitted feedback for the critical distribution in workflow.
Koray Okumus
Google Play

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