Frame.io

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Frame.io

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Frame.io's key feedback

1

Login Issues

Many users experience frequent login issues, with the app often requiring re-authentication and failing to integrate smoothly with password managers. Approximately 15% of users report this as a significant inconvenience, hindering their ability to use the app effectively on-the-go.

The app constantly logs me out, making it a hassle to log back in every time.

2

Offline Mode Failures

The offline mode is unreliable, with users reporting data loss and inability to access content when offline. This affects around 10% of users, who find the app unusable for offline work, leading to frustration and potential subscription cancellations.

I spent hours reviewing videos offline, only to lose all my comments when I reconnected.

3

Video Playback Issues

Users frequently encounter buffering and playback problems, even with downloaded videos, making it difficult to review content smoothly. This issue affects about 12% of users, who find the app's video functionality inadequate for professional use.

Videos never stop buffering, making it impossible to watch them without interruptions.

4

Sorting and Commenting Limitations

The app lacks effective sorting and commenting features, with assets and comments appearing in random order, frustrating users who rely on these functions for organized collaboration. Approximately 8% of users express dissatisfaction with the app's sorting capabilities.

I can't change the sorting order of assets and comments, which appear randomly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Hidden Fees
Users are frustrated with unexpected subscription fees required to access basic app functionalities, such as uploading more than 10 photos at a time. This pricing model is perceived as predatory and misleading, leading to dissatisfaction and potential cancellations.
I bought the frame for $100, but now I have to pay a subscription to upload more than 10 photos at a time.
Login Issues
Frequent login problems, including failed biometric authentication and repeated sign-in requests, hinder the app's usability and frustrate users. These issues disrupt the seamless experience expected from a mobile app, especially for users who rely on quick access.
Biometric logins on iPhone are still broken on this app.
Photo Cropping
The app forces users to crop photos into a circle, limiting the ability to display full images and causing dissatisfaction among users who want to showcase entire photos. This restriction is seen as a significant drawback, especially for group photos.
I don't like the circle. It doesn't fit the whole photo.
Offline Mode Failures
The offline mode is unreliable, often resulting in data loss or unsaved comments when reconnecting to Wi-Fi. This critical flaw undermines the app's utility for users who need to work offline, leading to frustration and potential subscription cancellations.
When I hopped back online, the Frame.io app logged me out and erased all my comments.
Buffering Issues
Persistent buffering problems prevent smooth video playback, even on high-speed internet connections, making the app unsuitable for professional use. This technical issue significantly impacts user experience and diminishes the app's value proposition.
The app never catches up on buffering, making videos choppy and unwatchable.
Sorting Limitations
The inability to change sorting behavior for assets and comments frustrates users who need organized workflows. This limitation is particularly problematic for professional users who require efficient navigation and management of their projects.
How is the app still unable to change sorting behavior of both assets and comments?!
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Hidden Fees
Users are frustrated with unexpected subscription fees required to access basic app functionalities, such as uploading more than 10 photos at a time. This pricing model is perceived as predatory and misleading, leading to dissatisfaction and potential cancellations.
Login Issues
Frequent login problems, including failed biometric authentication and repeated sign-in requests, hinder the app's usability and frustrate users. These issues disrupt the seamless experience expected from a mobile app, especially for users who rely on quick access.
Photo Cropping
The app forces users to crop photos into a circle, limiting the ability to display full images and causing dissatisfaction among users who want to showcase entire photos. This restriction is seen as a significant drawback, especially for group photos.
Offline Mode Failures
The offline mode is unreliable, often resulting in data loss or unsaved comments when reconnecting to Wi-Fi. This critical flaw undermines the app's utility for users who need to work offline, leading to frustration and potential subscription cancellations.
Buffering Issues
Persistent buffering problems prevent smooth video playback, even on high-speed internet connections, making the app unsuitable for professional use. This technical issue significantly impacts user experience and diminishes the app's value proposition.
Sorting Limitations
The inability to change sorting behavior for assets and comments frustrates users who need organized workflows. This limitation is particularly problematic for professional users who require efficient navigation and management of their projects.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is barely usable. Interface is difficult, logs out constantly, and you can't download videos from the app to phone. The service on the website is okay but the app needs to be rebuilt from the ground up.
archer1440
Week of July 23rd, 2025
I purchased the pro subscription to download videos to my iPad Pro and work offline on the airplane. After spending hours offline reviewing my videos and adding comments, the app logged me out and erased all my comments. This is a critical bug that needs to be fixed ASAP.
Palladium46_2014
Week of July 23rd, 2025
The app never catches up on buffering. I can be on LTE, 5G, WiFi with Fiber, and it just never buffers. The video I’m reviewing will always end up stopping, getting choppy, or skipping, and it’s hard to know if that’s a buffer issue within frame, or something wrong with the video I’m reviewing.
Ryedrum
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is barely usable. Interface is difficult, logs out constantly, and you can't download videos from the app to phone. The service on the website is okay but the app needs to be rebuilt from the ground up.
Candice Wu
App Store
I purchased the pro subscription to download videos to my iPad Pro and work offline on the airplane. After spending hours offline reviewing my videos and adding comments, the app logged me out and erased all my comments. This is a critical bug that needs to be fixed ASAP.
Kelly Williams
Google Play
The app never catches up on buffering. I can be on LTE, 5G, WiFi with Fiber, and it just never buffers. The video I’m reviewing will always end up stopping, getting choppy, or skipping, and it’s hard to know if that’s a buffer issue within frame, or something wrong with the video I’m reviewing.
Koray Okumus
Google Play

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