FotMob - Soccer Live Scores

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of FotMob - Soccer Live Scores's key feedback

Notification Errors

Some users experience incorrect notifications, such as wrong player names in goal alerts, affecting approximately 5% of users. This issue can lead to confusion during live matches.

I get notifications saying the wrong player scored, which is frustrating.

Delayed Updates

Users report delays in updating player transfers and match data, impacting around 3% of users. This can cause frustration for those seeking real-time information.

It took over a week to update a player's transfer to a new team.

Ad Intrusiveness

A small percentage of users, about 2%, find the ads overly intrusive, with some experiencing automatic redirects to other sites, which disrupts the app experience.

The app keeps redirecting me to other sites without clicking on ads.

Women's Football Coverage

There is a noticeable lack of coverage and features for women's football, affecting about 4% of users who follow women's leagues. This limits the app's appeal to fans of women's football.

The app needs more features and coverage for women's matches.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FotMob - Soccer Live Scores

FotMob is highly praised for its comprehensive coverage, user-friendly interface, and fast updates. Users appreciate its detailed stats and notifications, though some mention issues with ads and occasional bugs.

#2 RUNNER UP

SofaScore

SofaScore is appreciated for its detailed statistics and user engagement features like prediction leagues. However, users have reported issues with bugs and missing features, which detract from the overall experience.

#3 Straggler

OneFootball

OneFootball is favored for its live game notifications and comprehensive coverage of leagues. Users enjoy its detailed transfer news, but some have experienced app crashes and intrusive ads.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Notification Errors

Notifications for match events sometimes display incorrect player names, leading to confusion during live matches. This issue undermines the reliability of real-time updates, a core feature of the app.

I received a notification saying Christoper Nkunku scored, but it was actually Cole Palmer.

Delayed Transfers

Player transfer updates are not timely, with some changes taking over a week to reflect in the app. This delay affects the app's credibility as a source for up-to-date football information.

It took over a week for Dean Huijsen's transfer to Real Madrid to be updated.

Game Tracker Issues

The game tracker feature is reportedly non-functional, preventing users from following live match events effectively. This impacts user engagement and satisfaction with the app's live features.

The game tracker doesn't work at all, making it hard to follow matches.

Women's Football Coverage

The app lacks comprehensive coverage of women's football, with missing features and games not appearing. This gap limits the app's appeal to users interested in women's leagues.

Some features common for men's matches are rarely included for women's matches.

Ad Intrusiveness

Users experience aggressive advertising, including pop-ups and redirects, which disrupts the app's usability. This could lead to user frustration and potential churn.

The app randomly opens links to other apps and sites, very aggressive advertising.

Lineup Updates

Squad lineups do not update in real-time to reflect substitutions, causing confusion about current on-field players. This affects the app's accuracy in providing live match details.

Lineups don't update after substitutions, making it hard to track who is playing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Errors

Delayed Transfers

Player transfer updates are not timely, with some changes taking over a week to reflect in the app. This delay affects the app's credibility as a source for up-to-date football information.

Game Tracker Issues

The game tracker feature is reportedly non-functional, preventing users from following live match events effectively. This impacts user engagement and satisfaction with the app's live features.

Women's Football Coverage

The app lacks comprehensive coverage of women's football, with missing features and games not appearing. This gap limits the app's appeal to users interested in women's leagues.

Ad Intrusiveness

Users experience aggressive advertising, including pop-ups and redirects, which disrupts the app's usability. This could lead to user frustration and potential churn.

Lineup Updates

Squad lineups do not update in real-time to reflect substitutions, causing confusion about current on-field players. This affects the app's accuracy in providing live match details.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've used this app almost daily for a couple years and I love it. Needs work on the women’s side (some features that are common for men’s matches are rarely included for women’s matches, some women’s games don’t show up on the app), but it’s constantly improving.

jacob.leroy

Week of July 22nd, 2025

Thanks to FotMob I can see all the scores especially some U19 games! But the only problem is, when I turn on notifications for a game, I get incorrect player notifications. Please fix this FotMob, and another thing, please show the line-ups for the U19 and U21 games and all that, and add U15, and we can actually see the players who scored.

siahonYT

Week of July 22nd, 2025

This app used to be great. Then the commentary and in-game tracking just crapped the bed. Have no clue what’s going on anymore.

Mcc424

Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

This app used to be great. Then the commentary and in-game tracking just crapped the bed. Have no clue what’s going on anymore.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

FotMob - Soccer Live Scores

Top Insights This Week

Notification Errors

Delayed Updates

Ad Intrusiveness

Women's Football Coverage

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts