Hims: Telehealth for Men

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Hims: Telehealth for Men's key feedback

Subscription Cancellation Issues

A significant number of users, approximately 30%, report difficulties in canceling their subscriptions. The app's navigation is described as intentionally convoluted, making it hard to find the cancellation option, leading to unwanted charges.

I have repeatedly tried to cancel my subscription since last year and it's virtually impossible to do so.

Customer Support Challenges

Around 25% of users express frustration with the lack of effective customer support. Many reviews mention that contacting support is difficult, with responses being slow or automated, leaving issues unresolved.

I am not able to find or contact customer service when I have a question.

App Compatibility Problems

Approximately 20% of users face issues with app compatibility, particularly on older devices. Users report that the app becomes unusable after updates, preventing them from accessing their accounts or managing their prescriptions.

The app is no longer compatible with my phone, and I can't even log in to my account now.

Unexpected Charges

About 15% of users complain about unexpected charges. They report being charged for prescriptions they did not order or were unaware of, often due to unclear pricing or subscription terms.

I was charged for my subscription without any notifications that it was coming up.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Hims: Telehealth for Men

Hims receives mixed feedback with users praising its effectiveness in treating hair loss and sexual health issues, while others criticize the app's technical glitches and poor customer service. Many users appreciate the convenience and privacy, but some express frustration over subscription management and app functionality.

#2 RUNNER UP

Roman

Roman is generally well-received for its straightforward service and effective treatments for men's health issues. Users appreciate the ease of use and the discreet nature of the service, though some mention occasional delays in communication and delivery.

#3 Straggler

Keeps

Keeps is praised for its effective hair loss treatments and user-friendly service. Customers appreciate the clear communication and timely delivery, although a few users have noted issues with customer support and subscription management.

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Nuggets

Major Highlights of the Week

Subscription Cancellation Issues

Users face significant challenges when attempting to cancel subscriptions, with the process being described as intentionally difficult and convoluted. This has led to unauthorized charges and frustration, as users are unable to easily stop recurring payments.

I have repeatedly tried to cancel my subscription since last year and it's virtually impossible to do so.

App Compatibility Problems

The app frequently becomes incompatible with users' devices after updates, rendering it unusable and preventing access to essential features. This issue is exacerbated by the lack of support for older devices, leaving users unable to manage their accounts.

The app is no longer compatible with my phone, and I can't even log in to my account now.

Customer Support Deficiencies

There is a notable absence of effective customer support, with users reporting difficulties in reaching human representatives and receiving timely assistance. This lack of support is particularly problematic when users encounter issues with orders or app functionality.

There is ZERO customer service, and they mine your card and personal info to sell.

Unexpected Charges

Users report being charged unexpectedly for subscriptions or orders they did not authorize, often without prior notification. This has led to financial strain and distrust, as users feel misled by unclear pricing and billing practices.

I was charged for my subscription without any notifications that it was coming up.

App Functionality Failures

The app frequently experiences functionality issues, such as freezing and unresponsive buttons, which hinder users from managing their accounts or accessing services. These technical problems persist despite attempts to troubleshoot, leading to user dissatisfaction.

The app is unusable; I can't tap on anything, and it just freezes.

Misleading Product Information

Users feel misled by the information provided about products and treatments, with some receiving medications that do not match their expectations or needs. This has resulted in dissatisfaction and a perception of the service as unreliable.

I was misled about treatments available to me through Hims and found communication insufficient.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Cancellation Issues

App Compatibility Problems

Customer Support Deficiencies

Unexpected Charges

App Functionality Failures

Misleading Product Information

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very difficult to navigate, especially when trying to cancel subscriptions. It feels like they intentionally make it hard to stop orders, and customer service is almost non-existent.

Jonathan

Week of July 24th, 2025

I was charged for a subscription without any notification, and when I contacted support, they said it was impossible to refund. This company feels like a scam with predatory practices.

Jason Farrell

Week of July 24th, 2025

The app is unusable after logging in; I can't click on anything. I've tried reinstalling, but nothing works. It's frustrating because I can't manage my prescriptions or account.

David C

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very difficult to navigate, especially when trying to cancel subscriptions. It feels like they intentionally make it hard to stop orders, and customer service is almost non-existent.

Candice Wu

App Store

I was charged for a subscription without any notification, and when I contacted support, they said it was impossible to refund. This company feels like a scam with predatory practices.

Kelly Williams

Google Play

The app is unusable after logging in; I can't click on anything. I've tried reinstalling, but nothing works. It's frustrating because I can't manage my prescriptions or account.

Koray Okumus

Google Play

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User Experience Report

Report Date

Hims: Telehealth for Men

Top Insights This Week

Subscription Cancellation Issues

Customer Support Challenges

App Compatibility Problems

Unexpected Charges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts