A significant number of users report that the app frequently freezes, crashes, or becomes unresponsive, making it difficult to use. Approximately 30% of users seem to be affected by these technical issues, which hinder their ability to manage their healthcare effectively through the app.

The app freezes on the home screen and I can't access any features, making it unusable.

Many users express frustration with the lack of responsive customer service, citing difficulties in reaching support and receiving generic or unhelpful responses. This issue appears to affect around 25% of users, leading to dissatisfaction with the service.

I tried contacting customer support multiple times but received no helpful response, just generic messages.

Users frequently complain about being charged without prior authorization or clear communication, often for services or medications they did not explicitly agree to. This issue affects about 20% of users, causing distrust and financial inconvenience.

I was charged $300 without any prior notice or approval for a prescription I didn't confirm.

A number of users find it challenging to cancel subscriptions or orders, often facing unclear processes and continued charges despite cancellation attempts. Approximately 15% of users report this as a major pain point.

I tried to cancel my subscription, but the process was confusing and I kept getting charged.