FordPass™

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of FordPass™'s key feedback

Remote Start Failures

Many users report that the remote start feature is unreliable, often failing to activate the vehicle as intended. Approximately 30% of users experience this issue, leading to frustration, especially in extreme weather conditions when pre-conditioning is crucial.

The app frequently fails to start my car remotely, leaving me to sit in a hot vehicle while it cools down.

App Crashes and Connectivity

A significant number of users face app crashes and connectivity issues, with the app either not opening or failing to connect to the vehicle. This affects around 25% of users, making the app unreliable for consistent use.

The app crashes every time I try to open it, making it impossible to use any features.

Feature Removal Frustration

Users are frustrated with the removal of previously available features, such as zone lighting and service record entry. About 20% of users express dissatisfaction with these changes, feeling that the app has been downgraded.

The app used to have zone lighting control, but now it's just a basic remote start app.

Slow Performance

The app's slow response time is a common complaint, with users noting delays in executing commands like locking/unlocking and starting the vehicle. This issue affects approximately 15% of users, impacting the app's overall usability.

It takes too long for the app to respond when I try to start my vehicle remotely.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Toyota App

Toyota App receives mixed feedback, with users appreciating the convenience of remote features like locking and unlocking from afar, but facing issues with app connectivity and subscription costs. Some users report problems with adding vehicles and connectivity with CarPlay, while others enjoy the app's functionality in extreme weather conditions.

#2 RUNNER UP

FordPass™

FordPass™ garners a wide range of feedback, with users praising its remote start and vehicle management features, but also experiencing frequent app crashes and connectivity issues. While some users find it user-friendly and informative, others are frustrated by its unreliability and lack of certain functionalities.

#3 Straggler

myChevrolet

myChevrolet is appreciated for its remote start and vehicle management capabilities, but users often encounter issues with app updates and connectivity. While some find it user-friendly and beneficial, others are dissatisfied with the need for a subscription to access certain features, leading to mixed overall satisfaction.

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Nuggets

Major Highlights of the Week

Feature Removal

Users are frustrated with the removal of previously available features such as zone lighting, service records, and warranty information, which diminishes the app's utility. This regression in functionality is perceived as a step backward, leading to dissatisfaction among users who valued these features.

They removed the Security Alert feature, and today my car got broken into.

Connectivity Issues

The app frequently fails to connect with vehicles, resulting in unreliable remote start and lock/unlock functions. This connectivity problem is exacerbated by updates that do not resolve the issue, leaving users unable to rely on the app for critical functions.

The app is not working, and it will not load anymore.

Update Problems

Recent updates have caused significant issues, including blank screens and loss of vehicle data, rendering the app unusable for many users. These update-related problems have led to a loss of trust in the app's reliability and functionality.

After logging in, nothing shows up in the app. Just a blank screen.

Slow Performance

The app's slow response time, particularly for remote start and lock/unlock commands, frustrates users who expect quick and reliable performance. This lag undermines the app's convenience, especially in time-sensitive situations.

It's always so slow. Most of the time, when I go to start my truck, it just buffers and buffers.

Inconsistent Features

Users report inconsistencies in feature availability, such as the app not showing if the vehicle is locked or providing inaccurate vehicle status updates. This inconsistency leads to confusion and diminishes the app's perceived value.

I wish it told whether or not my truck was locked already.

Subscription Costs

There is dissatisfaction with the introduction of subscription fees for features that were previously free, which users feel should be included given the vehicle's purchase price. This shift towards monetization is seen as a negative change, impacting user satisfaction.

You spend all that money for a car, only to find that now you have to pay for a subscription fee to use all of the hardware that came with it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Feature Removal

Connectivity Issues

Update Problems

Slow Performance

Inconsistent Features

Subscription Costs

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's remote start feature is unreliable and often fails, leaving me stuck in extreme temperatures. It also lacks a widget for quick access and doesn't queue start requests, which is frustrating.

Barikade88

The app used to have great features like zone lighting and service records, but now it's just a basic remote start app with privacy concerns. Ford needs to bring back the useful features.

A Google user

The app frequently disconnects and doesn't show if my car is locked or unlocked. It needs more features like window control and a better status display.

boston75

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's remote start feature is unreliable and often fails, leaving me stuck in extreme temperatures. It also lacks a widget for quick access and doesn't queue start requests, which is frustrating.

Candice Wu

App Store

The app used to have great features like zone lighting and service records, but now it's just a basic remote start app with privacy concerns. Ford needs to bring back the useful features.

Kelly Williams

Google Play

The app frequently disconnects and doesn't show if my car is locked or unlocked. It needs more features like window control and a better status display.

Koray Okumus

Google Play

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User Experience Report

Report Date

FordPass™

Top Insights This Week

Remote Start Failures

App Crashes and Connectivity

Feature Removal Frustration

Slow Performance

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts