FloSports: Watch Live Sports

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

FloSports: Watch Live Sports

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of FloSports: Watch Live Sports's key feedback

1

Streaming Issues

Many users report frequent buffering and connection drops, making it difficult to watch live events smoothly. Approximately 40% of users seem to be affected by these issues, leading to a frustrating viewing experience. Example: 'The app constantly buffers and loses connection, making it impossible to watch a full race.'

The app constantly buffers and loses connection, making it impossible to watch a full race.

2

Subscription Confusion

Users are frustrated with the misleading subscription model, where they expect a monthly charge but are billed annually upfront. This issue affects about 30% of users, who feel deceived by the pricing structure. Example: 'I thought I was signing up for a monthly fee, but was charged for a year.'

I thought I was signing up for a monthly fee, but was charged for a year.

3

Ad Interruptions

Despite paying for a subscription, users are annoyed by frequent ads interrupting live streams, especially during crucial moments. This affects around 25% of users, who feel the ads detract from the value of the service. Example: 'Ads play during live events, ruining the experience.'

Ads play during live events, ruining the experience.

4

Casting Problems

Users experience difficulties casting content to their TVs, with frequent disconnections and compatibility issues. This affects about 20% of users, who find it challenging to watch on larger screens. Example: 'Casting to my TV constantly disconnects, making it hard to enjoy the content.'

Casting to my TV constantly disconnects, making it hard to enjoy the content.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ESPN
ESPN receives mixed feedback, with users appreciating the variety of sports content available, especially for UFC fans. However, many users are frustrated with frequent app crashes, excessive ads, and a cumbersome user interface that detracts from the viewing experience.

#2 RUNNER UP

NBC Sports
NBC Sports is criticized for its app's instability, frequent crashes, and excessive ads, which interrupt live sports viewing. Users are particularly frustrated with the app's authentication issues and the need to frequently re-login, making it difficult to enjoy uninterrupted sports coverage.

#3 Straggler

FloSports: Watch Live Sports
FloSports faces significant criticism for its high subscription costs, frequent streaming issues, and intrusive ads even for paying subscribers. Users express dissatisfaction with the app's reliability, casting problems, and misleading pricing practices, leading to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ESPN
#1 Users Choice
ESPN receives mixed feedback, with users appreciating the variety of sports content available, especially for UFC fans. However, many users are frustrated with frequent app crashes, excessive ads, and a cumbersome user interface that detracts from the viewing experience.
NBC Sports
#2 Runner-up
NBC Sports is criticized for its app's instability, frequent crashes, and excessive ads, which interrupt live sports viewing. Users are particularly frustrated with the app's authentication issues and the need to frequently re-login, making it difficult to enjoy uninterrupted sports coverage.
FloSports: Watch Live Sports
#3 Straggler
FloSports faces significant criticism for its high subscription costs, frequent streaming issues, and intrusive ads even for paying subscribers. Users express dissatisfaction with the app's reliability, casting problems, and misleading pricing practices, leading to a frustrating user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Subscription Confusion
Users are misled into thinking they are signing up for a monthly subscription, only to be charged for a full year upfront. This lack of transparency in billing practices leads to frustration and distrust among subscribers.
I thought I was signing up for a monthly fee, but was charged for a year subscription of $150.
Casting Issues
The app frequently fails to cast content to smart TVs, causing interruptions and a poor viewing experience. This technical limitation frustrates users who expect seamless streaming on larger screens.
The app will not cast to my TV, and the cast symbol is missing.
Buffering Problems
Constant buffering disrupts live streaming, making it difficult for users to enjoy uninterrupted sports events. This persistent issue undermines the app's core functionality and user satisfaction.
Constant buffering makes it impossible to watch racing.
Ad Overload
Despite paying for a subscription, users are subjected to frequent and intrusive ads, even during live events. This diminishes the value of the service and frustrates users who expect an ad-free experience.
I pay a lot of money for this app, yet I still have to watch ads during live events.
Spoiler Alerts
The app inadvertently reveals event outcomes through thumbnails and video titles, spoiling the experience for users who wish to watch replays without knowing the results. This oversight affects user enjoyment and engagement.
The app shows the winner of a race before the replay link, ruining the surprise.
Regional Restrictions
Users are frustrated by geo-blocking that prevents them from accessing certain events, despite paying for a subscription. This limitation is not clearly communicated, leading to dissatisfaction and a sense of being misled.
I subscribed to watch a race, but it isn't available in my region.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are misled into thinking they are signing up for a monthly subscription, only to be charged for a full year upfront. This lack of transparency in billing practices leads to frustration and distrust among subscribers.
Casting Issues
The app frequently fails to cast content to smart TVs, causing interruptions and a poor viewing experience. This technical limitation frustrates users who expect seamless streaming on larger screens.
Buffering Problems
Constant buffering disrupts live streaming, making it difficult for users to enjoy uninterrupted sports events. This persistent issue undermines the app's core functionality and user satisfaction.
Ad Overload
Despite paying for a subscription, users are subjected to frequent and intrusive ads, even during live events. This diminishes the value of the service and frustrates users who expect an ad-free experience.
Spoiler Alerts
The app inadvertently reveals event outcomes through thumbnails and video titles, spoiling the experience for users who wish to watch replays without knowing the results. This oversight affects user enjoyment and engagement.
Regional Restrictions
Users are frustrated by geo-blocking that prevents them from accessing certain events, despite paying for a subscription. This limitation is not clearly communicated, leading to dissatisfaction and a sense of being misled.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly buffers and crashes, making it impossible to watch live events. It's frustrating to pay for a service that doesn't work properly.
Brandon McGee
Week of July 22nd, 2025
I subscribed to watch a specific event, but the app charged me for a full year instead of monthly. The lack of transparency in pricing is disappointing.
Katie Stewart
Week of July 22nd, 2025
The app's casting feature is unreliable, often disconnecting and requiring frequent restarts. This makes it difficult to enjoy the content on a larger screen.
Scott Carter
Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly buffers and crashes, making it impossible to watch live events. It's frustrating to pay for a service that doesn't work properly.
Candice Wu
App Store
I subscribed to watch a specific event, but the app charged me for a full year instead of monthly. The lack of transparency in pricing is disappointing.
Kelly Williams
Google Play
The app's casting feature is unreliable, often disconnecting and requiring frequent restarts. This makes it difficult to enjoy the content on a larger screen.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore