Flipp

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Flipp's key feedback

Notification Overload

A significant number of users are frustrated by the inability to disable marketing push notifications, which they find intrusive and excessive. Approximately 10% of users have expressed dissatisfaction with this issue.

I receive several unwanted marketing notifications daily, and there's no way to turn them off.

Store Availability Issues

Users are disappointed with the limited availability of certain stores and the removal of previously available ones, which affects their ability to find deals. This issue impacts around 15% of users.

Stores like ShopRite and Costco are no longer available, making the app less useful for me.

App Performance Problems

Some users experience app crashes, slow loading times, and blurry images, which hinder their ability to use the app effectively. Approximately 8% of users have reported these technical issues.

The app crashes frequently and images take too long to load, making it frustrating to use.

Search Function Limitations

The search feature is criticized for not returning relevant results and being overly specific, which complicates finding desired items. This affects about 12% of users.

Searching for specific items like 'grass-fed butter' returns irrelevant results, making it hard to find what I need.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Flipp

Flipp is highly praised for its convenience and ability to consolidate weekly ads from multiple stores, making it easy for users to find deals and save money. Users appreciate the app's user-friendly interface and features like price matching and shopping list organization, though some have noted occasional technical issues and missing ads.

#2 RUNNER UP

RetailMeNot

RetailMeNot receives mixed feedback, with some users appreciating the app for providing useful coupon codes and cash back opportunities. However, many users report issues with codes not working, cash back not being credited, and poor customer service, leading to frustration and distrust.

#3 Straggler

Shopular

Shopular is generally well-received for its ability to provide timely notifications on deals and discounts, helping users save money while shopping. Users find the app easy to navigate and appreciate the variety of deals available, though some have experienced occasional glitches and outdated offers.

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Nuggets

Major Highlights of the Week

Notification Overload

Users are frustrated by the inability to disable marketing push notifications, which they receive multiple times daily, leading to a negative user experience. This persistent issue suggests a need for more granular notification settings to enhance user control and satisfaction.

I can't turn off the constant marketing notifications, which is very annoying.

Store Availability Issues

Several users have reported that certain stores, such as Walmart and ShopRite, are either missing or not updated in the app, despite being advertised or previously available. This inconsistency in store listings can lead to user dissatisfaction and questions about the app's reliability.

Walmart isn't an option on the app, even though it's shown in the advertising.

Search Function Limitations

The search functionality is criticized for being too broad or inaccurate, often returning irrelevant results or failing to find specific items. Improving the search algorithm to provide more precise and relevant results could significantly enhance user experience.

Searching for raspberries gives me popsicles instead.

App Performance Glitches

Users experience frequent app crashes, slow loading times, and blurry images, which disrupt the usability and reliability of the app. Addressing these technical issues is crucial to maintaining user trust and engagement.

The app keeps crashing and won't load properly.

Privacy Concerns

There are concerns about the app sharing personal information without explicit consent, which raises privacy issues among users. Implementing clearer privacy policies and user consent mechanisms could alleviate these concerns.

Inaccurate Pricing

Users report discrepancies between the app's advertised prices and actual store prices, leading to frustration and mistrust. Ensuring accurate and up-to-date pricing information is essential for maintaining credibility and user satisfaction.

The app showed Chapman's ice cream for $2.99, but it was actually $5.99 at the store.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Store Availability Issues

Search Function Limitations

App Performance Glitches

Privacy Concerns

Inaccurate Pricing

Quotes of the week

Hear from some of the most impactful users to drive changes

I liked Flipp from the beginning, but once I found out you could request specific products, such as Coca-Cola, to find where the best prices are, then I loved it. And I love having all the ads in one place since I don’t get the newspaper anymore.

cjb252

I love using the Flipp app; it’s very helpful. I can look at all the weekly ads before I go to the store, which is a blessing since I take care of my bedridden mom and can't leave her alone much.

BamababeMessage

If barcode scanner functionality is implemented, I think it would be a game changer from an easy-to-use customer requirement. Thanks.

Dash Patel

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love using the Flipp app; it’s very helpful. I can look at all the weekly ads before I go to the store, which is a blessing since I take care of my bedridden mom and can't leave her alone much.

Kelly Williams

Google Play

If barcode scanner functionality is implemented, I think it would be a game changer from an easy-to-use customer requirement. Thanks.

Koray Okumus

Google Play

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User Experience Report

Report Date

Flipp

Top Insights This Week

Notification Overload

Store Availability Issues

App Performance Problems

Search Function Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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