FlightAware Flight Tracker

User Experience Report

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FlightAware Flight Tracker

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FlightAware Flight Tracker's key feedback

1

Login Issues

Many users are experiencing difficulties with the login process, including frequent logouts and complex authentication steps. Approximately 20% of users report frustration with having to log in repeatedly, which disrupts their experience. This issue is particularly problematic for those who rely on the app for quick access to flight information.

I have to log in every time I open the app, and the authentication process is too complicated.

2

Data Accuracy

Users have reported inaccuracies in flight data, such as incorrect arrival times and outdated information. This affects around 15% of users who rely on the app for real-time updates, leading to frustration and mistrust in the app's reliability.

The app showed my flight as delayed, but we had already landed.

3

Privacy Concerns

There are significant concerns about the app collecting and potentially selling personal data, which affects about 10% of users. This has led to distrust and some users choosing to delete the app due to privacy fears.

The app collects too much personal information and sells it, which is unacceptable.

4

User Interface Problems

The app's user interface is described as unintuitive and difficult to navigate by approximately 12% of users. This includes issues with finding flights and understanding the app's features, which detracts from the overall user experience.

The UI is bad, and I can't find flights easily.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FlightRadar24
FlightRadar24 is highly praised for its comprehensive flight tracking capabilities and user-friendly interface. Users appreciate its accuracy and the ability to track flights in real-time, although some express frustration with the frequent ads and the need to pay for premium features.

#2 RUNNER UP

FlightAware Flight Tracker
FlightAware Flight Tracker receives mixed feedback, with users appreciating its real-time tracking and useful features for aviation enthusiasts. However, there are complaints about app crashes, inaccuracies, and intrusive ads, which detract from the overall user experience.

#3 Straggler

Plane Finder
Plane Finder is appreciated for its detailed flight information and ease of use, making it a favorite among aviation enthusiasts. However, users are often frustrated by the frequent and lengthy ads, which can disrupt the app's usability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FlightRadar24
#1 Users Choice
FlightRadar24 is highly praised for its comprehensive flight tracking capabilities and user-friendly interface. Users appreciate its accuracy and the ability to track flights in real-time, although some express frustration with the frequent ads and the need to pay for premium features.
FlightAware Flight Tracker
#2 Runner-up
FlightAware Flight Tracker receives mixed feedback, with users appreciating its real-time tracking and useful features for aviation enthusiasts. However, there are complaints about app crashes, inaccuracies, and intrusive ads, which detract from the overall user experience.
Plane Finder
#3 Straggler
Plane Finder is appreciated for its detailed flight information and ease of use, making it a favorite among aviation enthusiasts. However, users are often frustrated by the frequent and lengthy ads, which can disrupt the app's usability.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including frequent logouts and complex authentication processes, which disrupt app usability. This issue is exacerbated by the app's failure to retain login credentials, leading to repeated authentication requests.
I have to log in every time I open the app, and the authentication process is cumbersome.
Data Inaccuracy
The app provides inaccurate flight data, such as incorrect arrival times and outdated flight statuses, which undermines its reliability for tracking flights. This inconsistency in data accuracy leads to user frustration and diminishes trust in the app's core functionality.
The app showed my flight as delayed, but we had already landed.
Privacy Concerns
There are significant concerns about the app's data collection practices, with users feeling that excessive personal information is being gathered and potentially sold. This perception of privacy invasion is causing users to delete the app.
The app collects too much personal information, and I am worried about my privacy.
App Crashes
Frequent app crashes and performance issues, such as the app not opening or crashing upon launch, severely impact user experience. These technical problems prevent users from accessing the app's features, leading to dissatisfaction and app abandonment.
The app crashes every time I try to open it, making it unusable.
Feature Removal
Users are frustrated by the removal of popular features, such as the 'Where is my plane now' function, which they found essential for tracking flights. The absence of these features reduces the app's value and utility for users.
The app used to have a feature to track my plane, but it's gone now, making it less useful.
Ad Intrusiveness
The presence of intrusive ads, even for users who have paid for ad removal, disrupts the user experience and diminishes the app's appeal. This issue is compounded by the perception that the app prioritizes ad revenue over user satisfaction.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including frequent logouts and complex authentication processes, which disrupt app usability. This issue is exacerbated by the app's failure to retain login credentials, leading to repeated authentication requests.
Data Inaccuracy
The app provides inaccurate flight data, such as incorrect arrival times and outdated flight statuses, which undermines its reliability for tracking flights. This inconsistency in data accuracy leads to user frustration and diminishes trust in the app's core functionality.
Privacy Concerns
There are significant concerns about the app's data collection practices, with users feeling that excessive personal information is being gathered and potentially sold. This perception of privacy invasion is causing users to delete the app.
App Crashes
Frequent app crashes and performance issues, such as the app not opening or crashing upon launch, severely impact user experience. These technical problems prevent users from accessing the app's features, leading to dissatisfaction and app abandonment.
Feature Removal
Users are frustrated by the removal of popular features, such as the 'Where is my plane now' function, which they found essential for tracking flights. The absence of these features reduces the app's value and utility for users.
Ad Intrusiveness
The presence of intrusive ads, even for users who have paid for ad removal, disrupts the user experience and diminishes the app's appeal. This issue is compounded by the perception that the app prioritizes ad revenue over user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it's become difficult to use with constant login issues and a complicated authentication process. It's frustrating to have to log in every time I open the app, and the two-factor authentication is buggy. Please streamline the login process.
Eambro123
Week of July 22nd, 2025
I love using this app to track flights, but the recent updates have made it less reliable. The flight information is often outdated or incorrect, and the app crashes frequently. It used to be my go-to app, but now I'm considering alternatives.
Lauren McCabe
Week of July 22nd, 2025
The app is great for tracking flights, but the ads are overwhelming. I tried using it for two flights and ended up uninstalling it because of the excessive ads. It's a shame because the app has potential.
Shawminator1
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great, but now it's become difficult to use with constant login issues and a complicated authentication process. It's frustrating to have to log in every time I open the app, and the two-factor authentication is buggy. Please streamline the login process.
Candice Wu
App Store
I love using this app to track flights, but the recent updates have made it less reliable. The flight information is often outdated or incorrect, and the app crashes frequently. It used to be my go-to app, but now I'm considering alternatives.
Kelly Williams
Google Play
The app is great for tracking flights, but the ads are overwhelming. I tried using it for two flights and ended up uninstalling it because of the excessive ads. It's a shame because the app has potential.
Koray Okumus
Google Play

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