Fiverr - Freelance Services

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Fiverr - Freelance Services's key feedback

High Service Fees

Many users are frustrated with the high service fees charged by Fiverr, which include fees on both transactions and tips. This issue affects approximately 15% of users, who feel that the platform's fees are excessive and reduce their earnings significantly.

The service fees are getting out of hand...way too high.

Poor Customer Support

Users frequently report dissatisfaction with Fiverr's customer support, citing unhelpful responses and a lack of resolution for issues. This affects around 10% of users, who feel unsupported when problems arise.

Customer support is very bad. Once used to be good.

Scam and Fraud Concerns

A significant number of users express concerns about scams and fraudulent activities on the platform, with some reporting being scammed by fake buyers or sellers. This issue impacts about 20% of users, who feel that Fiverr does not adequately protect them from fraud.

This platform just filled with scammer and spammer.

Notification Issues

Users have reported problems with receiving timely notifications, which affects their ability to respond to clients promptly. This issue affects approximately 8% of users, leading to missed opportunities and decreased response rates.

I never received any notifications after the latest update.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fiverr - Freelance Services

Fiverr receives a mix of positive and negative feedback. Users appreciate the platform for its ease of use, variety of services, and the ability to connect with talented freelancers globally. However, some users express dissatisfaction with high fees, notification issues, and customer support.

#2 RUNNER UP

Upwork

Upwork is praised for its wide range of freelance opportunities and the ability to connect with global clients. However, many users criticize the platform for its high fees, the need to purchase 'connects' to apply for jobs, and poor customer support, leading to a perception of the platform as exploitative.

#3 Straggler

Freelancer

Freelancer is appreciated for providing a platform to connect with skilled professionals and offering competitive pricing. Nonetheless, users report issues with AI-generated responses, spam, and difficulties in getting refunds, which detract from the overall user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Service Fee Issues

Users are frustrated with additional service fees on tips, which they find excessive and unexpected. This fee structure discourages tipping and leaves users feeling overcharged.

I tipped $10 for a great experience with my freelance designer and had to pay a $3.50 service fee to do that.

Scam Concerns

The platform is plagued with scammers, leading to a lack of trust among users. Many users report being approached by fraudulent accounts, which diminishes the platform's credibility.

This app is filled with nothing but people trying to get access to your Upwork w9s.

Customer Support Frustrations

Users express dissatisfaction with customer support, citing a lack of effective assistance and reliance on automated responses. This leads to unresolved issues and a negative user experience.

Unfortunately, the customer support is terrible if you have a problem.

Notification Failures

Users experience significant issues with app notifications, resulting in missed messages and opportunities. This affects their ability to respond promptly, impacting their performance metrics.

Ever since the update before last, I haven’t received a single notification of any kind from the app.

Account Suspension Issues

Users report arbitrary account suspensions without clear explanations, causing frustration and loss of business. This lack of transparency in account management is a major concern.

I registered and instantly got permanent suspension for violating TOS, what?

High Commission Rates

The 20% commission rate is perceived as too high, especially for new freelancers. This fee structure is seen as a barrier to earning potential and discourages continued use of the platform.

20% off of every order really hurts the soul. Imagine having a $350 order but only ending up with $280.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Service Fee Issues

Users are frustrated with additional service fees on tips, which they find excessive and unexpected. This fee structure discourages tipping and leaves users feeling overcharged.

Scam Concerns

The platform is plagued with scammers, leading to a lack of trust among users. Many users report being approached by fraudulent accounts, which diminishes the platform's credibility.

Customer Support Frustrations

Users express dissatisfaction with customer support, citing a lack of effective assistance and reliance on automated responses. This leads to unresolved issues and a negative user experience.

Notification Failures

Users experience significant issues with app notifications, resulting in missed messages and opportunities. This affects their ability to respond promptly, impacting their performance metrics.

Account Suspension Issues

Users report arbitrary account suspensions without clear explanations, causing frustration and loss of business. This lack of transparency in account management is a major concern.

High Commission Rates

The 20% commission rate is perceived as too high, especially for new freelancers. This fee structure is seen as a barrier to earning potential and discourages continued use of the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with scammers, and Fiverr's support is unhelpful. I lost money to a scam, and customer service did nothing to resolve it. It's disappointing that a platform of this size doesn't protect its users better.

glitchy figures

Fiverr's service fees are too high, and they charge on both ends. It's frustrating to pay so much for a platform that doesn't offer adequate protection against scams.

Cjvoaksc

I faced issues with notifications not working properly, causing me to miss client messages and orders. This affects my response rate and overall experience on the platform.

Befitandchase

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Fiverr's service fees are too high, and they charge on both ends. It's frustrating to pay so much for a platform that doesn't offer adequate protection against scams.

Kelly Williams

Google Play

I faced issues with notifications not working properly, causing me to miss client messages and orders. This affects my response rate and overall experience on the platform.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Fiverr - Freelance Services

Top Insights This Week

High Service Fees

Poor Customer Support

Scam and Fraud Concerns

Notification Issues

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts