Fiverr - Freelance Services
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with Fiverr's high service fees, which include a 20% commission on earnings and additional charges on tips. This issue affects approximately 15% of users, who feel that these fees significantly reduce their earnings. "The platform charges a 20% commission and even takes a cut from tips, which is unfair to both sellers and buyers."
2
A significant number of users report encountering scams and fraudulent activities on the platform, with some sellers losing money due to dishonest buyers. This issue affects around 10% of users, who feel that Fiverr's security measures are inadequate. "The platform is full of scammers, and Fiverr's support does little to protect sellers from fraudulent buyers."
3
Users frequently complain about the lack of effective customer support, with slow response times and unhelpful resolutions. This affects about 12% of users, who feel abandoned when issues arise. "Customer support is almost non-existent, and when they do respond, it's often with generic, unhelpful replies."
4
Many users experience delays in receiving notifications, which impacts their ability to respond promptly to clients. This issue affects approximately 8% of users, who find it disrupts their workflow. "Notifications are often delayed, causing me to miss important messages and potentially lose clients."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.
Search for product issues and validate hypotheses.
Receive an AI summary, relevant tickets, sentiment and more.
Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.
Transform feedback into actionable trends and categories.
Use AI to turn feedback into impactful business actions.
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
Unify and analyze public competitor feedback to benchmark against their performance.
Learn from competitors' strengths and avoid their mistakes.
Create monthly SWOT comparisons.
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.