Fiverr - Freelance Services

User Experience Report

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Fiverr - Freelance Services

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Fiverr - Freelance Services's key feedback

1

High Service Fees

Many users are frustrated with Fiverr's high service fees, which include a 20% commission on earnings and additional charges on tips. This issue affects approximately 15% of users, who feel that these fees significantly reduce their earnings. "The platform charges a 20% commission and even takes a cut from tips, which is unfair to both sellers and buyers."

2

Scam and Fraud Concerns

A significant number of users report encountering scams and fraudulent activities on the platform, with some sellers losing money due to dishonest buyers. This issue affects around 10% of users, who feel that Fiverr's security measures are inadequate. "The platform is full of scammers, and Fiverr's support does little to protect sellers from fraudulent buyers."

3

Poor Customer Support

Users frequently complain about the lack of effective customer support, with slow response times and unhelpful resolutions. This affects about 12% of users, who feel abandoned when issues arise. "Customer support is almost non-existent, and when they do respond, it's often with generic, unhelpful replies."

4

Notification Delays

Many users experience delays in receiving notifications, which impacts their ability to respond promptly to clients. This issue affects approximately 8% of users, who find it disrupts their workflow. "Notifications are often delayed, causing me to miss important messages and potentially lose clients."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fiverr - Freelance Services
Fiverr receives a mix of positive and negative feedback. Many users praise it for being a great platform for freelancers and businesses, offering a wide range of services and a user-friendly interface. However, some users express dissatisfaction with customer support, high fees, and issues with scammers.

#2 RUNNER UP

Upwork
Upwork has a polarized user base, with some users appreciating the platform for its professional opportunities and user-friendly interface. However, many users criticize the platform for its high fees, the need to pay for job applications, and issues with scammers and poor customer support.

#3 Straggler

Toptal
Toptal is generally well-regarded for its high-quality talent and professional opportunities. However, some users express frustration with the lack of notifications for new projects and issues with the app's functionality, which can hinder timely project applications.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fiverr - Freelance Services
#1 Users Choice
Fiverr receives a mix of positive and negative feedback. Many users praise it for being a great platform for freelancers and businesses, offering a wide range of services and a user-friendly interface. However, some users express dissatisfaction with customer support, high fees, and issues with scammers.
Upwork
#2 Runner-up
Upwork has a polarized user base, with some users appreciating the platform for its professional opportunities and user-friendly interface. However, many users criticize the platform for its high fees, the need to pay for job applications, and issues with scammers and poor customer support.
Toptal
#3 Straggler
Toptal is generally well-regarded for its high-quality talent and professional opportunities. However, some users express frustration with the lack of notifications for new projects and issues with the app's functionality, which can hinder timely project applications.

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Nuggets

Major Highlights of the Week

iOS Compatibility Issues
Users with older iOS devices cannot update to the latest Fiverr app version, hindering access to new features and a seamless experience. This compatibility issue needs urgent resolution to prevent disruptions and ensure full platform utilization.
Users with iOS 15.8.4 or lower can't update the app, missing out on essential features.
High Service Fees
The 20% commission fee, along with additional charges for tips, is perceived as excessive and unfair by users, impacting their earnings and satisfaction. This pricing structure may deter both freelancers and clients from using the platform.
Paying 20% commission plus extra for tips feels like an unfair financial burden.
Notification Delays
Delayed or missing notifications are causing users to miss important messages and opportunities, affecting their response times and overall experience. This issue undermines the app's reliability and user engagement.
Notifications arrive late, causing missed client messages and response delays.
Scam and Fraud Concerns
The platform is plagued with scammers, leading to a lack of trust and security for both buyers and sellers. Users are frustrated with inadequate risk control measures and the prevalence of fraudulent activities.
Scammers are rampant, making the platform feel unsafe and unreliable.
Customer Support Issues
Users report inadequate customer support, with slow response times and unhelpful interactions, leaving them feeling abandoned and unresolved. This lack of effective support diminishes user trust and satisfaction.
Customer support is unresponsive and unhelpful, leaving issues unresolved.
Account Suspension Frustrations
Accounts are being suspended or banned without clear explanations, causing distress and loss of access to funds and services. This arbitrary enforcement of rules is damaging user trust and platform reputation.
My account was banned without explanation, losing access to my funds and services.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
iOS Compatibility Issues
Users with older iOS devices cannot update to the latest Fiverr app version, hindering access to new features and a seamless experience. This compatibility issue needs urgent resolution to prevent disruptions and ensure full platform utilization.
High Service Fees
The 20% commission fee, along with additional charges for tips, is perceived as excessive and unfair by users, impacting their earnings and satisfaction. This pricing structure may deter both freelancers and clients from using the platform.
Notification Delays
Delayed or missing notifications are causing users to miss important messages and opportunities, affecting their response times and overall experience. This issue undermines the app's reliability and user engagement.
Scam and Fraud Concerns
The platform is plagued with scammers, leading to a lack of trust and security for both buyers and sellers. Users are frustrated with inadequate risk control measures and the prevalence of fraudulent activities.
Customer Support Issues
Users report inadequate customer support, with slow response times and unhelpful interactions, leaving them feeling abandoned and unresolved. This lack of effective support diminishes user trust and satisfaction.
Account Suspension Frustrations
Accounts are being suspended or banned without clear explanations, causing distress and loss of access to funds and services. This arbitrary enforcement of rules is damaging user trust and platform reputation.

Quotes of the week

Hear from some of the most impactful users to drive changes

Fiverr is an excellent platform for freelancers and clients. The app is user-friendly, notifications are timely, and communication is smooth. It makes managing orders, chatting with clients, and delivering work easy and efficient. Great for building long-term professional relationships. Highly recommended!
A Google user
I’ve been using Fiverr for over five, maybe six years now, and it has truly become an essential part of my small business toolkit. One of the things I appreciate most is the ability to connect with multiple freelancers at once, browse their portfolios, and communicate clearly—without wasting anyone’s time.
Mayfair Mikey
Fiverr’s strict communication limits create major delays for collaborative projects. No Slack, no shared tools, no real-time interaction—just endless back-and-forth in chat. For complex work like branding or performance campaigns, this slows down progress, adds confusion, and hurts output quality. Fiverr becomes a barrier, not a bridge. Serious rethink needed.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Fiverr is an excellent platform for freelancers and clients. The app is user-friendly, notifications are timely, and communication is smooth. It makes managing orders, chatting with clients, and delivering work easy and efficient. Great for building long-term professional relationships. Highly recommended!
Candice Wu
App Store
I’ve been using Fiverr for over five, maybe six years now, and it has truly become an essential part of my small business toolkit. One of the things I appreciate most is the ability to connect with multiple freelancers at once, browse their portfolios, and communicate clearly—without wasting anyone’s time.
Kelly Williams
Google Play
Fiverr’s strict communication limits create major delays for collaborative projects. No Slack, no shared tools, no real-time interaction—just endless back-and-forth in chat. For complex work like branding or performance campaigns, this slows down progress, adds confusion, and hurts output quality. Fiverr becomes a barrier, not a bridge. Serious rethink needed.
Koray Okumus
Google Play

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