Gymverse: Gym Workout Planner

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Gymverse: Gym Workout Planner's key feedback

Android Version Disparity

Many users express frustration over the significant differences between the iOS and Android versions of the app, with the Android version lacking features and updates. Approximately 30% of users mention this issue, highlighting a need for parity between platforms.

The Android version is missing many features compared to iOS, making it feel like a different app entirely.

Subscription and Billing Issues

Users frequently report unexpected charges and difficulties in managing subscriptions, including issues with the free trial and auto-renewal. This affects about 20% of users, causing dissatisfaction and trust issues.

I was charged for a full year immediately despite signing up for a 7-day free trial.

Lack of Customization

Some users find the app's workout plans too rigid, with limited ability to customize exercises or adapt to available equipment. This issue is mentioned by around 15% of users, who seek more flexibility in their workout routines.

The app doesn't allow me to change exercises mid-workout, which is frustrating when equipment is unavailable.

Customer Support Challenges

A number of users report poor customer support experiences, with unresponsive service and unresolved issues, affecting about 10% of users. This leads to dissatisfaction and a feeling of being unsupported.

I emailed customer support multiple times about my subscription issue and never received a response.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Fitbod

Fitbod is highly praised for its customization options and ease of use, with many users appreciating its ability to tailor workouts based on available equipment and personal goals. However, some users express frustration over the disparity between iOS and Android versions, noting missing features and bugs on Android.

#2 RUNNER UP

Gymverse: Gym Workout Planner

Gymverse receives mixed feedback; users appreciate its user-friendly interface and customization options, but some are frustrated with the subscription model and lack of certain features like diverse exercise options and representation. The app is praised for its effectiveness and ease of use, but criticized for outdated content and algorithm issues.

#3 Straggler

JEFIT

JEFIT is appreciated for its comprehensive exercise library and tracking capabilities, making it a favorite among users for logging workouts and progress. However, some users find the app's interface outdated and express dissatisfaction with the lack of new exercises and features.

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Nuggets

Major Highlights of the Week

Android Disparity

The Android version of the app lacks many features present in the iOS version, leading to user dissatisfaction and perceptions of neglect. Users report missing functionalities and a less intuitive interface compared to iOS.

The Android version is completely different and doesn't have the same quality as iOS.

Subscription Issues

Users experience unexpected charges and difficulties in managing subscriptions, including being charged immediately despite a free trial offer. This has led to frustration and a sense of mistrust towards the app's billing practices.

I signed up for a 7-day trial and my card was immediately charged.

Data Loss

Switching devices results in loss of workout data and subscription access, as there is no account-based login system to restore purchases or progress. This issue is particularly problematic for users who change phones.

I changed my phone and lost all my progress and subscription access.

Customer Support

Users report a lack of response from customer support, especially regarding subscription and technical issues. This lack of communication exacerbates user frustration and diminishes trust in the app.

Sent emails and messages to support but haven't received any response.

Workout Customization

The app's inability to allow users to modify workouts mid-session or adapt to available equipment is a significant limitation. Users find this rigidity frustrating, especially in busy gym environments.

Can't change exercises mid-workout if equipment isn't available.

Feature Parity

There is a significant gap in feature parity between the free and premium versions, with basic functionalities locked behind a paywall. Users feel misled by the app's initial free offering.

The app gives you a crumbs worth of access unless you pay.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Android Disparity

Subscription Issues

Data Loss

Customer Support

Users report a lack of response from customer support, especially regarding subscription and technical issues. This lack of communication exacerbates user frustration and diminishes trust in the app.

Workout Customization

Feature Parity

There is a significant gap in feature parity between the free and premium versions, with basic functionalities locked behind a paywall. Users feel misled by the app's initial free offering.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the app. I hope they eventually add more exercises to it like calisthenics, and maybe add some stretches. I know we can add our own, but I love being able to see form on the ones they have pre-loaded. Either way, it’s a great app.

chasetheace2020

Week of May 15th, 2025

I was subscribed for the trial but was disappointed with the app and forgot to cancel after the trial. It automatically subscribed me for one year and debited me. I have exhausted every means to get my money back and cancel the subscription. Really upset!

Raleighmco

Week of May 15th, 2025

The app is not working properly as the one in iOS devices. I changed from iPhone to Samsung and I couldn't restore my plan that I paid for yearly and used for a week. It's ridiculous.

bashir boumjahed

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app is not working properly as the one in iOS devices. I changed from iPhone to Samsung and I couldn't restore my plan that I paid for yearly and used for a week. It's ridiculous.

Koray Okumus

Google Play

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User Experience Report

Report Date

Gymverse: Gym Workout Planner

Top Insights This Week

Android Version Disparity

Subscription and Billing Issues

Lack of Customization

Customer Support Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts