Fitbit

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Fitbit

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Fitbit's key feedback

1

Syncing Issues

A significant number of users report persistent syncing problems between their Fitbit devices and the app, leading to frustration and data loss. Approximately 30% of users seem to be affected by this issue, which often requires reinstalling the app or resetting devices to temporarily resolve the problem.

My Fitbit won't sync with the app despite multiple troubleshooting attempts, making it nearly unusable.

2

Google Integration Problems

Since Google's acquisition of Fitbit, many users have experienced issues with logging in, syncing, and data loss. This transition has negatively impacted the user experience for about 25% of users, who report difficulties with account management and app functionality.

Ever since Google took over, my Fitbit app has been a mess, with constant login issues and lost data.

3

App Crashes and Bugs

Users frequently encounter app crashes and bugs, particularly after updates, which disrupt the app's functionality. This affects around 20% of users, who find the app unreliable and difficult to use consistently.

The app crashes every time I try to open it, making it impossible to track my fitness data.

4

Feature Removal and Downgrades

Many users are dissatisfied with the removal or downgrading of features they previously relied on, such as detailed sleep tracking and challenges. Approximately 15% of users express frustration over these changes, which have reduced the app's value.

The recent update removed detailed sleep tracking, which I used to monitor my health, making the app less useful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Garmin Connect
Garmin Connect receives high praise for its comprehensive fitness tracking features and user-friendly interface. Users appreciate the detailed insights and the ability to track various health metrics without additional costs, making it a preferred choice over competitors.

#2 RUNNER UP

Fitbit
Fitbit users express mixed feelings, with some appreciating the app's health tracking capabilities and user-friendly design, while others criticize recent updates for causing syncing issues and removing favored features. The transition under Google's ownership has led to dissatisfaction among long-time users.

#3 Straggler

Apple Health
Apple Health users are generally dissatisfied, citing issues with data accuracy and a lack of intuitive design. Many users find the app's functionality limited compared to expectations, especially when transitioning from other platforms like Fitbit.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Garmin Connect
#1 Users Choice
Garmin Connect receives high praise for its comprehensive fitness tracking features and user-friendly interface. Users appreciate the detailed insights and the ability to track various health metrics without additional costs, making it a preferred choice over competitors.
Fitbit
#2 Runner-up
Fitbit users express mixed feelings, with some appreciating the app's health tracking capabilities and user-friendly design, while others criticize recent updates for causing syncing issues and removing favored features. The transition under Google's ownership has led to dissatisfaction among long-time users.
Apple Health
#3 Straggler
Apple Health users are generally dissatisfied, citing issues with data accuracy and a lack of intuitive design. Many users find the app's functionality limited compared to expectations, especially when transitioning from other platforms like Fitbit.

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Nuggets

Major Highlights of the Week

Syncing Issues
Users experience persistent syncing problems between their Fitbit devices and the app, often requiring multiple attempts or complete reinstallation to resolve. This disrupts the user experience and diminishes the perceived reliability of the product.
My Fitbit won't sync with the app despite following all troubleshooting steps, making it unusable.
Google Integration Problems
The transition to Google accounts has led to login issues, with users unable to access their accounts or data, causing frustration and dissatisfaction. This integration has not been seamless, leading to a loss of user trust.
Since moving to Google, I can't log in to my Fitbit account, and my data is inaccessible.
Sleep Tracking Inaccuracy
The app's sleep tracking feature is frequently inaccurate, with users reporting incorrect sleep data and missing sleep stages. This undermines the app's credibility as a health monitoring tool.
My Fitbit app logs me as awake when I'm asleep, making the sleep data unreliable.
Cardio Load Pop-ups
Users find the cardio load pop-up notifications intrusive and unhelpful, with no option to disable them. This feature is perceived as demotivating and poorly implemented.
The cardio load pop-up is unnecessary and can't be turned off, disrupting my workout focus.
Data Loss Concerns
Users report losing historical data during updates or transitions, which is critical for long-term health tracking. This data loss erodes user confidence in the app's reliability.
After the update, all my historical data disappeared, which is very frustrating.
Lack of Dark Mode
The absence of a dark mode option is a frequent complaint, as users find the bright interface uncomfortable, especially at night. This feature is expected in modern apps for better user experience.
The app's lack of dark mode is glaring, making it hard to use at night.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Syncing Issues
Users experience persistent syncing problems between their Fitbit devices and the app, often requiring multiple attempts or complete reinstallation to resolve. This disrupts the user experience and diminishes the perceived reliability of the product.
Google Integration Problems
The transition to Google accounts has led to login issues, with users unable to access their accounts or data, causing frustration and dissatisfaction. This integration has not been seamless, leading to a loss of user trust.
Sleep Tracking Inaccuracy
The app's sleep tracking feature is frequently inaccurate, with users reporting incorrect sleep data and missing sleep stages. This undermines the app's credibility as a health monitoring tool.
Cardio Load Pop-ups
Users find the cardio load pop-up notifications intrusive and unhelpful, with no option to disable them. This feature is perceived as demotivating and poorly implemented.
Data Loss Concerns
Users report losing historical data during updates or transitions, which is critical for long-term health tracking. This data loss erodes user confidence in the app's reliability.
Lack of Dark Mode
The absence of a dark mode option is a frequent complaint, as users find the bright interface uncomfortable, especially at night. This feature is expected in modern apps for better user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is clunky and doesn't allow manual exercise entry, which is frustrating if you forget your device. I'm considering switching to a non-Fitbit device.
Fire SUV
Since the Google takeover, the app has become glitchy and unreliable. Steps don't sync properly, and I'm questioning its accuracy.
Harka#1980
I love the Fitbit app and my Inspire watch, but it would be great to have a widget for iPhone home screens to quickly see steps and zone minutes. A ring system like Apple Fitness would also be a nice addition.
weaver_m1

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is clunky and doesn't allow manual exercise entry, which is frustrating if you forget your device. I'm considering switching to a non-Fitbit device.
Candice Wu
App Store
Since the Google takeover, the app has become glitchy and unreliable. Steps don't sync properly, and I'm questioning its accuracy.
Kelly Williams
Google Play
I love the Fitbit app and my Inspire watch, but it would be great to have a widget for iPhone home screens to quickly see steps and zone minutes. A ring system like Apple Fitness would also be a nice addition.
Koray Okumus
Google Play

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