Many users find the payment process overly complicated, with unnecessary steps and confusing options. Approximately 20% of users have expressed frustration with the increased number of steps required to complete transactions, which detracts from the app's usability. This complexity is a significant barrier for users who prefer straightforward banking experiences.

The app now requires several extra steps just to make a payment, making it cumbersome and frustrating.

The onboarding process for new users is problematic, with many experiencing issues during account setup. Around 15% of users report that the app crashes or becomes unresponsive during the sign-up process, leading to a poor first impression and potential loss of new customers.

The app is horrible for the sign-up process, with the interface disappearing and making it impossible to complete registration.

Users are dissatisfied with the app's lack of real-time notifications for transactions. Approximately 10% of users have noted that the absence of push notifications for account activity is a significant drawback, especially when compared to other banking apps that offer this feature.

The app doesn't send notifications for transactions, which is a basic feature available in other banking apps.

The cheque scanning feature is unreliable, with many users unable to successfully deposit cheques through the app. About 8% of users have reported persistent errors and crashes when attempting to use this function, which undermines the app's convenience and reliability.

Paying in a cheque via the app is almost impossible, with constant error messages and failed attempts.