Many users find the process of transferring money overly complicated, with unnecessary steps and unclear interface elements. Approximately 15% of users have expressed frustration with the increased number of steps required for simple transactions, which detracts from the app's usability. Example: 'Transferring money now requires several more screens and button presses than before, making it a bad UI design.'

Transferring money now requires several more screens and button presses than before, making it a bad UI design.

A significant number of users report problems with the cheque deposit feature, which often fails to process cheques correctly. This issue affects about 10% of users, who find the feature unreliable and frustrating, leading to a poor user experience. Example: 'Paying in a cheque via this app is almost impossible - constant error messages and rejections.'

Paying in a cheque via this app is almost impossible - constant error messages and rejections.

Users are dissatisfied with the app's lack of reliable push notifications for transactions, which is a basic feature in many modern banking apps. Around 8% of users have noted that this absence makes it difficult to track account activity in real-time. Example: 'The app does not send push notifications when money is received or spent, which is a basic function.'

The app does not send push notifications when money is received or spent, which is a basic function.

Frequent app crashes and compatibility issues, especially on newer devices, have been reported by users, affecting approximately 12% of the user base. These technical problems hinder access to banking services, causing significant inconvenience. Example: 'The app won't open since the last update, leaving me without access to my bank account.'

The app won't open since the last update, leaving me without access to my bank account.