Findmykids: Family Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Findmykids: Family Tracker's key feedback

Subscription Confusion

Many users are confused about the subscription model, with some feeling misled by the free trial and subsequent charges. Approximately 5% of users express dissatisfaction with unexpected charges and difficulty in managing subscriptions.

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses!

Location Inaccuracy

A notable number of users report issues with the app's location tracking accuracy, which can be delayed or incorrect. This affects around 3% of users who rely on real-time updates for safety.

The app says my son is at home when he is at school, paid for premium service, wouldn't recommend this app.

Customer Support Issues

Users frequently mention poor customer support experiences, with automated responses and unresolved issues. Approximately 4% of users express frustration with the lack of effective support.

Customer service has been giving me the runaround, and the app crashed right after I reached out.

Feature Limitations

Some users are disappointed with the limited functionality of the free version and the high cost of unlocking additional features. This concern is raised by about 2% of users who feel the app's value is diminished by these limitations.

The app is good but all special features are with money.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Life360

Life360 is highly praised for its comprehensive tracking features, providing peace of mind to families by allowing them to monitor loved ones' locations and receive alerts in emergencies. However, some users express dissatisfaction with the app's premium pricing and occasional delays in location updates.

#2 RUNNER UP

Findmykids: Family Tracker

Findmykids receives mixed feedback; many users appreciate its accurate tracking and safety features, but others criticize the app for its subscription model and occasional technical issues. Some users find the app invaluable for child safety, while others are frustrated by its cost and reliability.

#3 Straggler

Glympse

Glympse is appreciated for its simplicity and ease of use, allowing users to share their location temporarily. However, recent updates have led to user frustration due to interface changes and technical glitches, causing some to seek alternative apps.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are confused about the subscription model, with some being charged for both monthly and yearly plans simultaneously. This has led to frustration and a perception of deceptive pricing practices.

I upgraded my plan but was charged for both the monthly and yearly subscriptions, and customer service was unhelpful.

Inaccurate Tracking

The app's location tracking is often inaccurate, showing children at home when they are elsewhere, which undermines trust in the app's core functionality. This inconsistency is particularly concerning for parents relying on real-time updates for safety.

The app shows my child at home when they are actually on a school trip, making it unreliable.

Customer Support Issues

Users report poor customer support experiences, with automated responses and unhelpful interactions that fail to resolve issues. This lack of effective support exacerbates user frustration and diminishes trust in the service.

Customer support is a waste of time; they don't listen and just send you on a settings mission.

Feature Paywalls

Many users are frustrated by essential features being locked behind additional paywalls, which they feel should be included in the base subscription. This has led to dissatisfaction and perceptions of the app as a money grab.

I paid for a subscription but still have to pay extra for basic features like app blocking.

Privacy Concerns

There are significant privacy concerns, with some users feeling the app is invasive and potentially illegal without explicit consent from children. This perception of privacy invasion could deter potential users.

Technical Glitches

Technical issues such as app crashes, delayed notifications, and features not working as advertised are common complaints. These glitches hinder the app's reliability and user experience.

The app crashes frequently and doesn't update my child's location in real-time, making it unreliable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Users are confused about the subscription model, with some being charged for both monthly and yearly plans simultaneously. This has led to frustration and a perception of deceptive pricing practices.

Inaccurate Tracking

Customer Support Issues

Feature Paywalls

Privacy Concerns

Technical Glitches

Technical issues such as app crashes, delayed notifications, and features not working as advertised are common complaints. These glitches hinder the app's reliability and user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses! Do not download it’s a scam!

suergirlatk

The app is very helpful and useful for the peace of mind of the parents knowing where our children are and what they are doing.

A Google user

This app is a rip-off. I initially had one subscription and then upgraded to another. Instead of replacing the old plan, the app charged me for both the monthly and yearly subscriptions. When I contacted support, they claimed I didn’t cancel the monthly plan—so they kept charging me for both.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses! Do not download it’s a scam!

Candice Wu

App Store

The app is very helpful and useful for the peace of mind of the parents knowing where our children are and what they are doing.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Findmykids: Family Tracker

Top Insights This Week

Subscription Confusion

Location Inaccuracy

Customer Support Issues

Feature Limitations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts