Findmykids: Family Tracker

User Experience Report

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Findmykids: Family Tracker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Findmykids: Family Tracker's key feedback

1

Subscription Issues

Many users report confusion and dissatisfaction with the subscription model, feeling misled about the costs and features included. Approximately 10% of users express frustration over unexpected charges and difficulties in managing subscriptions.

2

Location Inaccuracy

A significant number of users experience issues with the app's location tracking, reporting that it often provides outdated or incorrect location data. This affects around 8% of users, causing anxiety and reducing trust in the app's reliability.

3

Customer Support Problems

Users frequently complain about the inefficiency and unresponsiveness of customer support, which fails to resolve issues promptly. About 5% of users express dissatisfaction with the support they receive, leading to unresolved problems.

4

Feature Limitations

Some users are disappointed by the limited functionality of the app unless additional payments are made, with features like 'listen around' being restricted. Approximately 7% of users feel that the app's value is diminished by these limitations.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Life360
Life360 is highly praised for its comprehensive tracking features, providing peace of mind to families by allowing them to monitor the location and safety of their loved ones. Users appreciate its accuracy and the additional features like driving safety alerts, although some express concerns about the cost and occasional glitches.

#2 RUNNER UP

Findmykids: Family Tracker
Findmykids receives positive feedback for its effective tracking and safety features, which help parents monitor their children's whereabouts and ensure their safety. However, some users report issues with app accuracy and subscription costs, and there are occasional complaints about customer support and technical glitches.

#3 Straggler

Glympse
Glympse is appreciated for its simplicity and ease of use, allowing users to share their location temporarily with others. While many find it useful for short-term tracking, some users experience issues with app stability and updates, and there are complaints about recent changes that have made the app less user-friendly.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Life360
#1 Users Choice
Life360 is highly praised for its comprehensive tracking features, providing peace of mind to families by allowing them to monitor the location and safety of their loved ones. Users appreciate its accuracy and the additional features like driving safety alerts, although some express concerns about the cost and occasional glitches.
Findmykids: Family Tracker
#2 Runner-up
Findmykids receives positive feedback for its effective tracking and safety features, which help parents monitor their children's whereabouts and ensure their safety. However, some users report issues with app accuracy and subscription costs, and there are occasional complaints about customer support and technical glitches.
Glympse
#3 Straggler
Glympse is appreciated for its simplicity and ease of use, allowing users to share their location temporarily with others. While many find it useful for short-term tracking, some users experience issues with app stability and updates, and there are complaints about recent changes that have made the app less user-friendly.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with unexpected charges after subscribing, as they believe they are misled about the features included in the initial subscription. This leads to dissatisfaction when additional payments are required for full functionality.
Inaccurate Tracking
The app's location tracking is often inaccurate, causing anxiety and mistrust among users who rely on it for real-time updates. This inconsistency undermines the app's primary function of ensuring child safety.
The app shows my kid has been at an address for 13 days and she's 4 km away.
Customer Support Issues
Users experience slow and ineffective customer support, which fails to resolve issues promptly, leading to frustration and a lack of confidence in the service. This is exacerbated by the absence of direct human interaction.
App support is extremely slow! Over a span of 1 hour, I have spent time only waiting for the gentleman to respond.
Feature Limitations
Certain features, such as listening to surroundings, are limited or unavailable on specific devices like iPhones, which is not clearly communicated before purchase. This results in unmet expectations and dissatisfaction.
The ambient sound doesn't work if the kid has an iPhone, why is that not being specified from the beginning?
Notification Annoyance
Users are annoyed by persistent notifications and promotional ads that re-enable themselves after being turned off, disrupting the user experience. This issue diminishes the app's usability and user satisfaction.
Every time I turn off your tips and promotion notifications, you by yourself turn it on again, very annoying and controlling.
Privacy Concerns
There are concerns about the app's potential to infringe on privacy, with some users perceiving it as spyware due to its ability to listen to surroundings and track locations. This perception can deter potential users.
Spyware, pathetic how this advertises listening to surroundings, spying from camera and tracking the device 24/7.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with unexpected charges after subscribing, as they believe they are misled about the features included in the initial subscription. This leads to dissatisfaction when additional payments are required for full functionality.
Inaccurate Tracking
The app's location tracking is often inaccurate, causing anxiety and mistrust among users who rely on it for real-time updates. This inconsistency undermines the app's primary function of ensuring child safety.
Customer Support Issues
Users experience slow and ineffective customer support, which fails to resolve issues promptly, leading to frustration and a lack of confidence in the service. This is exacerbated by the absence of direct human interaction.
Feature Limitations
Certain features, such as listening to surroundings, are limited or unavailable on specific devices like iPhones, which is not clearly communicated before purchase. This results in unmet expectations and dissatisfaction.
Notification Annoyance
Users are annoyed by persistent notifications and promotional ads that re-enable themselves after being turned off, disrupting the user experience. This issue diminishes the app's usability and user satisfaction.
Privacy Concerns
There are concerns about the app's potential to infringe on privacy, with some users perceiving it as spyware due to its ability to listen to surroundings and track locations. This perception can deter potential users.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses! Do not download it’s a scam!
suergirlatk
The app is ok, but it doesn't give accurate location information from time to time. Also, it doesn't provide locations from the past. 3 stars at best.
A Google user
I subscribed to this app thinking I could get my child's exact location, unfortunately this app doesn't serve its main purpose which is to show me my child's exact location. I wasted my whole day trying to fix this.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses! Do not download it’s a scam!
Candice Wu
App Store
The app is ok, but it doesn't give accurate location information from time to time. Also, it doesn't provide locations from the past. 3 stars at best.
Kelly Williams
Google Play
I subscribed to this app thinking I could get my child's exact location, unfortunately this app doesn't serve its main purpose which is to show me my child's exact location. I wasted my whole day trying to fix this.
Koray Okumus
Google Play

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