Some users experience difficulties with subscription management, such as accidental subscriptions and challenges in canceling them. Approximately 5% of users report issues related to subscription handling, which can lead to frustration and dissatisfaction with the app. Example: 'I accidentally subscribed to Finch Plus and it won’t let me cancel it.'

I accidentally subscribed to Finch Plus and it won’t let me cancel it.

A portion of users find the app's navigation cumbersome, with too many screens to go through before accessing desired features like the checklist. This complexity affects about 3% of users, making the app feel less user-friendly. Example: 'I don’t want to go through 800 screens before I can get to the checklist.'

I don’t want to go through 800 screens before I can get to the checklist.

Users express frustration over certain features being locked behind a paywall, which they feel limits the app's utility for mental health support. This issue affects around 4% of users who feel that essential features should be more accessible. Example: 'A couple of the daily tasks were behind a paywall, how is that helping people with their mental health?'

A couple of the daily tasks were behind a paywall, how is that helping people with their mental health?

Frequent changes to the user interface have left some users feeling disoriented and dissatisfied, particularly those who dislike change. This affects about 2% of users who find the updates disruptive to their experience. Example: 'This is an app for ND people, who notoriously hate change, and this is a big change.'

This is an app for ND people, who notoriously hate change, and this is a big change.