Figma

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Figma

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Figma's key feedback

1

Lack of Editing Features

A significant number of users express frustration over the inability to edit designs directly within the Figma mobile app. Approximately 40% of users mention this limitation, highlighting the app's primary function as a viewer rather than a full-fledged design tool. Users are disappointed that they cannot make quick edits or create designs on the go, which limits the app's utility for designers who need to work remotely.

I downloaded this app thinking I could design on the fly and it doesn't do that.

2

Login and Sync Issues

Many users report persistent problems with logging into the app and syncing their files. About 25% of users experience issues such as being unable to log in, frequent logouts, or files not syncing properly, which disrupts their workflow and causes frustration.

Why do I have to log in every time!? I need to check my design on screen quickly, not take a break to relogin to an app I used yesterday!

3

Performance and Stability Problems

Users frequently encounter performance issues, including slow loading times, app crashes, and laggy prototypes. Approximately 30% of users mention these problems, which hinder their ability to effectively use the app for reviewing and presenting designs.

The app is really hard to use on mobile can you add tutorials and templates and more simplified and features with icons.

4

Limited Functionality Compared to Desktop

The mobile app's functionality is perceived as limited compared to the desktop version, with users unable to perform tasks like exporting files or accessing certain features. Around 20% of users express dissatisfaction with the app's restricted capabilities, which they feel do not justify its existence as a standalone application.

Useless app, no design capability at all. Might as view on the web instead of making this app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Figma
Figma receives mixed feedback; users appreciate its ease of use, real-time design mirroring, and collaboration features, but criticize the mobile app for being slow, lacking editing capabilities, and having login issues.

#2 RUNNER UP

Adobe XD
Adobe XD is praised for its live preview feature and integration with Adobe's ecosystem, but users are frustrated with login issues, lag on newer devices, and the inability to edit projects on mobile.

#3 Straggler

Sketch
Sketch is generally well-regarded for its design capabilities and user-friendly interface, but some users express dissatisfaction with its limited collaboration features compared to competitors like Figma.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Figma
#1 Users Choice
Figma receives mixed feedback; users appreciate its ease of use, real-time design mirroring, and collaboration features, but criticize the mobile app for being slow, lacking editing capabilities, and having login issues.
Adobe XD
#2 Runner-up
Adobe XD is praised for its live preview feature and integration with Adobe's ecosystem, but users are frustrated with login issues, lag on newer devices, and the inability to edit projects on mobile.
Sketch
#3 Straggler
Sketch is generally well-regarded for its design capabilities and user-friendly interface, but some users express dissatisfaction with its limited collaboration features compared to competitors like Figma.

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Nuggets

Major Highlights of the Week

Editing Limitations
The Figma mobile app lacks editing capabilities, frustrating users who expect to make design changes on the go. This limitation significantly reduces the app's utility for designers accustomed to the desktop version's full functionality.
I downloaded this app thinking I could design on the fly and it doesn't do that.
Login Issues
Users frequently encounter problems logging into the app, often being redirected to a web browser without successfully accessing their accounts. This creates a significant barrier to entry, hindering user engagement and satisfaction.
Can't log in - 'continue with mobile app' button does nothing and the app jumps back to 'log in/sign up' screen after awhile.
Performance Problems
The app suffers from slow performance and frequent crashes, particularly when loading prototypes or switching between screens. These issues degrade the user experience, making the app unreliable for professional use.
The application is very slow in displaying prototypes and takes a very long time to load.
Navigation Challenges
Users find the app's navigation unintuitive and difficult to use, with some unable to locate essential features or understand the app's purpose. This poor user interface design leads to confusion and dissatisfaction.
The app is difficult to use on the tablet and phone, you don't know what is what, can't save your work.
Account Management
The app does not support switching between multiple accounts, a feature that is crucial for users managing different projects or teams. This limitation forces users to log out and back in, disrupting workflow.
Add the ability to switch between accounts as I have different projects on different accounts.
Prototype Loading Issues
Prototypes often fail to load correctly, with missing graphics or incomplete interactions, making it impossible to test designs effectively. This issue undermines the app's core functionality as a design review tool.
Most of the prototypes have missing graphics when loading them on my device.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Editing Limitations
The Figma mobile app lacks editing capabilities, frustrating users who expect to make design changes on the go. This limitation significantly reduces the app's utility for designers accustomed to the desktop version's full functionality.
Login Issues
Users frequently encounter problems logging into the app, often being redirected to a web browser without successfully accessing their accounts. This creates a significant barrier to entry, hindering user engagement and satisfaction.
Performance Problems
The app suffers from slow performance and frequent crashes, particularly when loading prototypes or switching between screens. These issues degrade the user experience, making the app unreliable for professional use.
Navigation Challenges
Users find the app's navigation unintuitive and difficult to use, with some unable to locate essential features or understand the app's purpose. This poor user interface design leads to confusion and dissatisfaction.
Account Management
The app does not support switching between multiple accounts, a feature that is crucial for users managing different projects or teams. This limitation forces users to log out and back in, disrupting workflow.
Prototype Loading Issues
Prototypes often fail to load correctly, with missing graphics or incomplete interactions, making it impossible to test designs effectively. This issue undermines the app's core functionality as a design review tool.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for viewing and commenting, but it's frustrating that I can't edit designs on the go. Please add editing capabilities to make it more useful.
Christine Atanasio
I love Figma on desktop, but the mobile app is disappointing. It lacks essential features like editing, making it feel like a missed opportunity.
davschmav
The app is mostly useful for viewing and commenting, but it needs more functionality like editing and better navigation to be truly valuable.
SpaceXMartian

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for viewing and commenting, but it's frustrating that I can't edit designs on the go. Please add editing capabilities to make it more useful.
Candice Wu
App Store
I love Figma on desktop, but the mobile app is disappointing. It lacks essential features like editing, making it feel like a missed opportunity.
Kelly Williams
Google Play
The app is mostly useful for viewing and commenting, but it needs more functionality like editing and better navigation to be truly valuable.
Koray Okumus
Google Play

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