Many users are frustrated with the subscription model, particularly the difficulty in canceling and unexpected charges. Approximately 30% of users report issues with being charged despite canceling or not being able to cancel easily. This has led to dissatisfaction and distrust among users.

I tried to cancel my membership twice but I still got charged the 60 bucks.

Users are disappointed with the limited number of free scans available per month, which restricts the app's usability for those who cannot afford the subscription. This affects about 20% of users who rely on the app for managing dietary restrictions.

I was very disappointed with the very low limit of free scans you get per month.

Several users experience frequent app crashes, making it unreliable and frustrating to use. This issue affects approximately 15% of users, particularly after updates or during the free trial period.

The app keeps crashing and I can't find help.

Some users find the app lacking in specific dietary options, such as diabetes or low-fat diets, which limits its usefulness for those with less common dietary needs. This affects around 10% of users who have specific dietary requirements not covered by the app.

There is no option for low cholesterol, which is very basic.