Fever

User Experience Report

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Fever

Top Insights This Week

Week of June 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Fever's key feedback

1

Refund Policy Issues

A significant number of users, approximately 40%, express frustration with Fever's strict no-refund policy, even in cases of emergencies or errors. This policy leads to dissatisfaction as users feel trapped into using vouchers instead of receiving their money back.

I accidentally bought tickets for the wrong date and Fever refused to refund me, offering only a voucher instead.

2

Customer Service Complaints

Around 35% of users report negative experiences with Fever's customer service, describing it as unhelpful, slow, and often providing generic responses. This lack of effective support exacerbates user frustration when issues arise.

I contacted customer service about a ticket issue and received a generic response that didn't address my problem.

3

App Functionality Problems

Approximately 25% of users encounter technical issues with the app, such as crashes, login problems, and difficulties accessing tickets. These issues hinder the user experience and lead to dissatisfaction.

The app keeps crashing every time I try to open my ticket, making it impossible to use.

4

Forced App Download

About 20% of users are frustrated by the requirement to download the app to access tickets, which they find unnecessary and intrusive. This requirement is seen as a barrier to a seamless ticketing experience.

I was forced to download the app just to access my tickets, which is completely unnecessary.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fever
Fever receives mixed feedback, with users praising its unique events and customer service, but criticizing technical issues, app usability, and refund policies. Many users appreciate the variety of events and the ease of finding activities, while others express frustration with the app's functionality and customer support.

#2 RUNNER UP

Eventbrite
Eventbrite is generally well-received for its ease of use and convenience in securing event tickets. However, some users report issues with app functionality, slow loading times, and difficulties in accessing tickets, leading to frustration.

#3 Straggler

Meetup
Meetup faces criticism for its recent changes, including paywalls and technical issues, which have frustrated long-time users. While the platform is valued for facilitating connections and events, many users are unhappy with the increased costs and reduced functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fever
#1 Users Choice
Fever receives mixed feedback, with users praising its unique events and customer service, but criticizing technical issues, app usability, and refund policies. Many users appreciate the variety of events and the ease of finding activities, while others express frustration with the app's functionality and customer support.
Eventbrite
#2 Runner-up
Eventbrite is generally well-received for its ease of use and convenience in securing event tickets. However, some users report issues with app functionality, slow loading times, and difficulties in accessing tickets, leading to frustration.
Meetup
#3 Straggler
Meetup faces criticism for its recent changes, including paywalls and technical issues, which have frustrated long-time users. While the platform is valued for facilitating connections and events, many users are unhappy with the increased costs and reduced functionality.

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Nuggets

Major Highlights of the Week

Refund Policy Issues
Fever's strict no-refund policy frustrates users, especially when events are canceled or when errors occur during booking. Customers feel trapped with vouchers that have limited validity and are not equivalent to cash refunds.
I bought tickets for an event that was canceled, and Fever only offered a voucher instead of a refund, which I can't use.
Customer Service Frustrations
Users experience dissatisfaction with Fever's customer service, citing unhelpful, automated responses and a lack of resolution for their issues. The inability to speak directly with a representative exacerbates user frustration.
I contacted customer service about a ticket issue, but only received generic responses and no real help.
App Navigation Problems
The Fever app is criticized for being difficult to navigate, with users forced to download it to access tickets, leading to a poor user experience. The app's functionality issues, such as crashes and errors, further frustrate users.
I had to download the app to access my tickets, but it kept crashing and was hard to use.
Misleading Event Descriptions
Users report that events are often not as advertised, leading to disappointment and a sense of being misled. The discrepancy between event descriptions and actual experiences damages trust in the platform.
The event promised a glamorous experience, but it was just juice cocktails in plastic cups in a large room.
Forced App Installation
Customers are frustrated by the requirement to download the Fever app to access tickets, which they find unnecessary and intrusive. This requirement is seen as a tactic to collect user data rather than enhance the user experience.
I was forced to download the app just to view my tickets, which felt unnecessary and intrusive.
Voucher Limitations
Vouchers issued by Fever are often seen as inadequate compensation, with users unable to use them effectively due to restrictions and expiration dates. This leads to dissatisfaction and a perception of unfair business practices.
I received a voucher for a canceled event, but it expired before I could use it, leaving me out of pocket.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Refund Policy Issues
Fever's strict no-refund policy frustrates users, especially when events are canceled or when errors occur during booking. Customers feel trapped with vouchers that have limited validity and are not equivalent to cash refunds.
Customer Service Frustrations
Users experience dissatisfaction with Fever's customer service, citing unhelpful, automated responses and a lack of resolution for their issues. The inability to speak directly with a representative exacerbates user frustration.
App Navigation Problems
The Fever app is criticized for being difficult to navigate, with users forced to download it to access tickets, leading to a poor user experience. The app's functionality issues, such as crashes and errors, further frustrate users.
Misleading Event Descriptions
Users report that events are often not as advertised, leading to disappointment and a sense of being misled. The discrepancy between event descriptions and actual experiences damages trust in the platform.
Forced App Installation
Customers are frustrated by the requirement to download the Fever app to access tickets, which they find unnecessary and intrusive. This requirement is seen as a tactic to collect user data rather than enhance the user experience.
Voucher Limitations
Vouchers issued by Fever are often seen as inadequate compensation, with users unable to use them effectively due to restrictions and expiration dates. This leads to dissatisfaction and a perception of unfair business practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

I bought tickets for an event in Montreal and used the Fever site for GPS directions, but it took me to the wrong location. I missed the show and paid for parking. Customer service was unhelpful and refused a refund, citing a 'no refunds' policy. They didn't even fix the website error.
Originpcceo
Week of June 24th, 2025
I purchased tickets to an event and realized I couldn't attend. Fever offered vouchers for rebooking, but they expired after 60 days. I tried to rebook at 63 days and was denied. Fever's strict expiration policy left me unable to attend the event I paid for.
Wookireieieie
Week of June 24th, 2025
I bought tickets to an event but couldn't attend due to an emergency. Fever refused to reschedule or refund, citing their strict no-refund policy. Their customer service was unhelpful and closed my ticket without resolving the issue.
Drew Hinton
Week of June 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I bought tickets for an event in Montreal and used the Fever site for GPS directions, but it took me to the wrong location. I missed the show and paid for parking. Customer service was unhelpful and refused a refund, citing a 'no refunds' policy. They didn't even fix the website error.
Candice Wu
App Store
I purchased tickets to an event and realized I couldn't attend. Fever offered vouchers for rebooking, but they expired after 60 days. I tried to rebook at 63 days and was denied. Fever's strict expiration policy left me unable to attend the event I paid for.
Kelly Williams
Google Play
I bought tickets to an event but couldn't attend due to an emergency. Fever refused to reschedule or refund, citing their strict no-refund policy. Their customer service was unhelpful and closed my ticket without resolving the issue.
Koray Okumus
Google Play

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