Many users express frustration over the app's pricing, noting that items are often more expensive than buying directly from the brand's website or other retailers. Approximately 20% of users mention this issue, indicating a significant concern about perceived overpricing and misleading discounts.

I found the same item cheaper on the brand's website, making Farfetch's prices seem inflated.

A notable number of users report dissatisfaction with Farfetch's customer service, citing unresponsive support and unresolved issues, particularly with returns and refunds. This affects about 15% of users, who feel neglected and frustrated by the lack of effective communication.

I contacted customer service multiple times about my refund, but they never responded.

Users frequently encounter technical problems with the app, such as search and filter malfunctions, app crashes, and connectivity errors. These issues impact around 10% of users, hindering their shopping experience and causing frustration.

The app keeps crashing and the search function is useless, making it hard to find what I want.

Several users feel deceived by promotional offers that are not honored at checkout, such as discounts that don't apply or hidden conditions. This issue affects approximately 8% of users, leading to a loss of trust in the app's promotional claims.

The 15% discount code didn't work at checkout, and I felt misled by the promotion.