FanDuel Sports Network

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of FanDuel Sports Network's key feedback

Audio-Video Sync Issues

A significant number of users, approximately 40%, report persistent issues with audio and video synchronization, where the audio lags behind the video or vice versa, disrupting the viewing experience. This problem often requires users to restart the app to temporarily fix the issue.

The audio is always out of sync with the video, making it impossible to enjoy the game.

Frequent App Crashes

Around 30% of users experience frequent app crashes and freezing, particularly during commercial breaks or when attempting to cast to a TV, leading to a frustrating viewing experience.

The app crashes every time a commercial ends, forcing me to restart it to continue watching.

Poor Video Quality

Approximately 25% of users complain about poor video quality, with streams often appearing blurry or pixelated, especially on mobile devices, despite having a strong internet connection.

The video quality is so bad on my tablet that I can't even read the score.

Subscription and Access Issues

About 20% of users face issues with subscription management and accessing content, such as being unable to log in, being asked to reconnect to their TV provider repeatedly, or being charged incorrectly.

I paid for a subscription but the app keeps asking me to subscribe again, and I can't watch anything.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DraftKings

DraftKings receives high praise for its user-friendly interface, seamless experience, and excellent customer service. Users appreciate the variety of betting options and promotions, although some have reported issues with account verification and customer support.

#2 RUNNER UP

FanDuel Sports Network

FanDuel Sports Network receives mixed feedback, with users appreciating the app's content variety and local team coverage. However, many users report technical issues such as streaming problems, login errors, and app crashes, which detract from the overall experience.

#3 Straggler

BetMGM

BetMGM is criticized for its slow and clunky app performance, with users frequently experiencing glitches and long payout times. Customer service is often described as unhelpful, and many users feel misled by promotions and bonuses.

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Nuggets

Major Highlights of the Week

Audio-Video Desync

The app frequently suffers from audio and video synchronization issues, causing a disjointed viewing experience. Users often need to restart the app to temporarily fix the problem, which is unacceptable for a paid service.

The sound is a good 5 seconds behind the video, making it unwatchable.

Casting Failures

Casting to TVs is unreliable, with the cast button often greyed out or failing to function, forcing users to watch on smaller screens. This issue persists across multiple devices and networks, severely limiting the app's usability.

The cast button is greyed out 90% of the time, making it impossible to watch on my TV.

Frequent Freezing

The app frequently freezes, especially during commercial breaks, requiring users to restart the stream to continue watching. This disrupts the viewing experience and is a major frustration for subscribers.

The app freezes every time it comes back from a commercial, forcing me to restart.

Poor Video Quality

Video quality is often poor, with streams appearing blurry or pixelated, particularly on tablets. This issue persists despite high-speed internet connections, making the app's video quality subpar.

The video is so blurry on my tablet that I can't even read the score.

Users face persistent login issues, with the app frequently requiring re-authentication and sometimes failing to recognize valid credentials. This creates a cumbersome experience, especially for those using multiple devices.

I have to log in every time I open the app, which is incredibly frustrating.

Subscription Confusion

There is confusion and dissatisfaction regarding subscription management, with users reporting unauthorized charges and difficulty canceling subscriptions. This has led to a lack of trust in the app's billing practices.

I canceled my subscription, but they keep charging me every month.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Audio-Video Desync

Casting Failures

Frequent Freezing

Poor Video Quality

Video quality is often poor, with streams appearing blurry or pixelated, particularly on tablets. This issue persists despite high-speed internet connections, making the app's video quality subpar.

Subscription Confusion

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly has audio sync issues. It starts off fine, but as time goes on the audio gets further and further behind. It makes it impossible to watch baseball. For the price you charge for this service the app needs to be better.

Shoehorn

The app is terrible and very glitchy - don't waste your time or money. Every review on here has 1 star, 2 at the most. I would give it a half star if I could. Probably the worst app on my phone and my TV. $20 a month is absurd.

A Google user

The app is constantly down and has sooo many bugs. It also logs you out every time you close out the app. Edit: Thanks for the response. That explains one of the many problems! Now it won't let me login to my TV provider!

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

FanDuel Sports Network

Top Insights This Week

Audio-Video Sync Issues

Frequent App Crashes

Poor Video Quality

Subscription and Access Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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