Factor_ Prepared Meal Delivery

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Factor_ Prepared Meal Delivery's key feedback

Delivery Issues

Many users report problems with late deliveries and inconsistent delivery times, affecting approximately 15% of users. This issue is compounded by poor customer service responses, leading to frustration and cancellations.

My orders have been heavily delayed, and meals arrive warm with melted cool packs.

Customer Service Frustrations

A significant number of users, around 10%, express dissatisfaction with customer service, citing long wait times and unhelpful responses. This has led to negative experiences and some users deciding to cancel their subscriptions.

Customer service is horrible, with long hold times and no resolution to issues.

App Functionality Problems

Approximately 8% of users experience issues with the app, including crashes, lag, and difficulty navigating, which affects their ability to manage orders effectively.

The app is buggy and often fails to open, making it hard to manage my meal selections.

Portion Size Concerns

Around 12% of users feel that the portion sizes are too small, especially given the price, leading to dissatisfaction with the value for money.

The portions are more like a snack than a meal, and not worth the high cost.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Blue Apron

Blue Apron receives high praise for its fresh ingredients, diverse meal options, and easy-to-follow recipes. Users appreciate the convenience and quality, with many noting the service has improved their cooking skills and meal variety.

#2 RUNNER UP

Factor_ Prepared Meal Delivery

Factor is appreciated for its delicious, convenient, and diet-friendly meals, with many users praising the taste and ease of preparation. However, some users express frustration with customer service, app functionality, and delivery issues.

#3 Straggler

HelloFresh

HelloFresh is liked for its fresh ingredients and variety of meal options, but users often criticize the service for high prices, delivery issues, and difficulties with customer service. Some users also find the app challenging to navigate.

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Nuggets

Major Highlights of the Week

Garlic Overload

Several meals contain excessive garlic, limiting options for those who dislike it. This could lead to customer attrition if not addressed.

Every meal seems to have garlic, and I'm considering switching if this doesn't change.

Delivery Issues

Customers experience inconsistent delivery times and mishandling by delivery personnel, affecting meal quality and customer satisfaction. This inconsistency undermines the brand's promise of convenience.

My box was thrown around by a rude delivery person, and customer service didn't seem to care.

App Malfunctions

The app frequently crashes and fails to save meal selections, causing frustration and incorrect orders. This technical issue diminishes the user experience and could drive users to competitors.

The app doesn't save my meal choices, and I end up with meals I didn't want.

Refund Delays

Customers face significant delays in receiving refunds, leading to dissatisfaction and distrust. This issue is compounded by poor communication from customer service.

I've been waiting over two months for a refund, and customer service has been unhelpful.

Portion Size Concerns

Many users find the meal portions too small, describing them as more of a snack than a meal. This perception of inadequate value could impact customer retention.

The portions are more like a snack, not a meal, especially for the price.

Subscription Cancellation

The process to cancel subscriptions is cumbersome and not user-friendly, leading to customer frustration. Simplifying this process could improve customer satisfaction and reduce negative feedback.

I can't find a way to cancel my subscription easily, and it's very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Garlic Overload

Several meals contain excessive garlic, limiting options for those who dislike it. This could lead to customer attrition if not addressed.

Delivery Issues

App Malfunctions

The app frequently crashes and fails to save meal selections, causing frustration and incorrect orders. This technical issue diminishes the user experience and could drive users to competitors.

Refund Delays

Customers face significant delays in receiving refunds, leading to dissatisfaction and distrust. This issue is compounded by poor communication from customer service.

Portion Size Concerns

Many users find the meal portions too small, describing them as more of a snack than a meal. This perception of inadequate value could impact customer retention.

Subscription Cancellation

The process to cancel subscriptions is cumbersome and not user-friendly, leading to customer frustration. Simplifying this process could improve customer satisfaction and reduce negative feedback.

Quotes of the week

Hear from some of the most impactful users to drive changes

Factor has changed my life in so many ways. I don’t eat out nearly as much, I don’t have to meal prep for my long crazy nursing shifts, my bad food cravings are going away too. I rarely crave sugar anymore. I feel so much better eating whole foods.

Natexroy

Week of July 24th, 2025

The food is actually really good but the portions are more like a snack than a meal. Also, while they are healthier, fast food is still way cheaper. Mine averaged to about $15 per meal.

Chewy2024

Week of July 24th, 2025

The meals are delicious, but the one complaint I have is that they're never delivered on the delivery date, it's always late and arrives a day later. It's frustrating when you are planning on having that meal.

A Google user

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The food is actually really good but the portions are more like a snack than a meal. Also, while they are healthier, fast food is still way cheaper. Mine averaged to about $15 per meal.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Factor_ Prepared Meal Delivery

Top Insights This Week

Delivery Issues

Customer Service Frustrations

App Functionality Problems

Portion Size Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts