Factor_ Prepared Meal Delivery

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Factor_ Prepared Meal Delivery

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Factor_ Prepared Meal Delivery's key feedback

1

App Functionality Issues

Many users report significant issues with the app's functionality, including buttons not working, inability to scroll, and frequent crashes. Approximately 30% of users seem to be affected by these technical problems, which hinder their ability to manage orders effectively.

The app is entirely unstable, making meal planning impossible.

2

Order Management Problems

Customers frequently experience issues with managing their orders, such as difficulty in canceling subscriptions, orders not saving, and receiving incorrect meals. This affects about 25% of users, leading to frustration and dissatisfaction with the service.

I had to make my food selections about 8 times, and they never saved.

3

Delivery Delays

A notable number of users report consistent delays in meal deliveries, sometimes leading to spoiled food. This issue affects around 20% of users, causing inconvenience and additional costs for alternative meals.

They are late every single week, sometimes to the point that the meat and cheese goes bad.

4

High Pricing Concerns

Many users feel that the service is overpriced, especially after initial discounts expire. Approximately 15% of users express concerns about the cost not matching the value, leading them to reconsider their subscriptions.

The meals are simply out of my price range at that point.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Factor_ Prepared Meal Delivery
Factor receives high praise for its delicious and convenient meals, with many users appreciating the variety and quality of the food. However, there are significant complaints about the app's functionality and customer service, with issues such as app crashes, difficulty in managing orders, and poor customer support.

#2 RUNNER UP

HelloFresh
HelloFresh is appreciated for its meal variety and convenience, but users frequently report issues with delivery reliability and customer service. Many customers have experienced problems with missing or spoiled ingredients, and the app is criticized for being difficult to use and for its aggressive subscription practices.

#3 Straggler

Blue Apron
Blue Apron is criticized for its recent app update, which has made it difficult for users to navigate and manage their orders. Long-time customers express frustration over the loss of features and the decline in ingredient quality, leading many to consider canceling their subscriptions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Factor_ Prepared Meal Delivery
#1 Users Choice
Factor receives high praise for its delicious and convenient meals, with many users appreciating the variety and quality of the food. However, there are significant complaints about the app's functionality and customer service, with issues such as app crashes, difficulty in managing orders, and poor customer support.
HelloFresh
#2 Runner-up
HelloFresh is appreciated for its meal variety and convenience, but users frequently report issues with delivery reliability and customer service. Many customers have experienced problems with missing or spoiled ingredients, and the app is criticized for being difficult to use and for its aggressive subscription practices.
Blue Apron
#3 Straggler
Blue Apron is criticized for its recent app update, which has made it difficult for users to navigate and manage their orders. Long-time customers express frustration over the loss of features and the decline in ingredient quality, leading many to consider canceling their subscriptions.

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Nuggets

Major Highlights of the Week

App Instability
The app frequently crashes, freezes, and becomes unresponsive, making it difficult for users to navigate and complete tasks. This instability leads to frustration and potential cancellations.
The app crashes every time I try to select meals, making it impossible to use.
Order Management Issues
Users experience problems with meal selections not saving, leading to incorrect or unwanted orders being shipped. This issue undermines user trust and satisfaction with the service.
I selected my meals, but the app reverted to default choices, and I received meals I didn't want.
Delivery Delays
Frequent delivery delays result in meals arriving late or spoiled, causing inconvenience and dissatisfaction. This affects the perceived reliability of the service.
My meals arrived two days late, and the ice packs were melted, making the food unsafe to eat.
Cancellation Difficulties
Users find it challenging to cancel subscriptions or orders, often leading to unwanted charges. This creates a negative customer experience and potential loss of future business.
I tried to cancel my subscription, but the app made it nearly impossible, and I was charged again.
Customer Service Frustrations
Customer service is often unresponsive or unhelpful, with long wait times and unresolved issues. This lack of support exacerbates user dissatisfaction and erodes brand loyalty.
I waited over an hour on hold, and customer service couldn't resolve my issue.
Meal Quality Concerns
Some meals are reported as bland, inconsistent, or not as described, affecting the overall value perception. This inconsistency in meal quality can deter repeat customers.
The pork chops were tough and lacked flavor, not meeting the advertised quality.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Instability
The app frequently crashes, freezes, and becomes unresponsive, making it difficult for users to navigate and complete tasks. This instability leads to frustration and potential cancellations.
Order Management Issues
Users experience problems with meal selections not saving, leading to incorrect or unwanted orders being shipped. This issue undermines user trust and satisfaction with the service.
Delivery Delays
Frequent delivery delays result in meals arriving late or spoiled, causing inconvenience and dissatisfaction. This affects the perceived reliability of the service.
Cancellation Difficulties
Users find it challenging to cancel subscriptions or orders, often leading to unwanted charges. This creates a negative customer experience and potential loss of future business.
Customer Service Frustrations
Customer service is often unresponsive or unhelpful, with long wait times and unresolved issues. This lack of support exacerbates user dissatisfaction and erodes brand loyalty.
Meal Quality Concerns
Some meals are reported as bland, inconsistent, or not as described, affecting the overall value perception. This inconsistency in meal quality can deter repeat customers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app update has made it impossible to select meals, and it keeps redirecting me to the rate page. I have to use the website now, which is frustrating. Please fix this issue.
A Google user
Factor meals are delicious, but the app is slow and often doesn't load. It's frustrating to use, and I hope they improve it soon.
A Google user
I love the meals, but the app is buggy and doesn't save my meal selections. I have to double-check everything on the website, which is inconvenient.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app update has made it impossible to select meals, and it keeps redirecting me to the rate page. I have to use the website now, which is frustrating. Please fix this issue.
Candice Wu
App Store
Factor meals are delicious, but the app is slow and often doesn't load. It's frustrating to use, and I hope they improve it soon.
Kelly Williams
Google Play
I love the meals, but the app is buggy and doesn't save my meal selections. I have to double-check everything on the website, which is inconvenient.
Koray Okumus
Google Play

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