A significant number of users report difficulties logging into the app, with issues such as incorrect password errors and system errors. Approximately 15% of users seem to be affected by this problem, which hinders their ability to access their prescriptions. "Every time I try to log in, it says wrong password, even after resetting it."

Every time I try to log in, it says wrong password, even after resetting it.

Users frequently encounter issues with the two-factor authentication process, where the verification button is unresponsive or the code takes too long to arrive. This affects around 10% of users, causing frustration and preventing access to the app. "After entering the two-factor authentication code, the verify button does nothing."

After entering the two-factor authentication code, the verify button does nothing.

Many users find the app's prescription management features confusing, with issues like duplicate entries, inability to remove outdated prescriptions, and unclear refill notifications. This affects about 12% of users, leading to potential medication errors. "I can't remove outdated medications from the app, which makes it confusing."

I can't remove outdated medications from the app, which makes it confusing.

A notable portion of users experience delays in the processing and shipping of their medications, with some waiting weeks for delivery. This issue affects approximately 8% of users, causing inconvenience and potential health risks. "Order a prescription today and it won't be here until 10 days later, which is too long."

Order a prescription today and it won't be here until 10 days later, which is too long.