Many users express frustration with the lack of effective customer service, particularly the inability to reach a human representative. Approximately 30% of users report issues with virtual agents and unresponsive support, leading to unresolved problems and dissatisfaction.

I can't speak to or chat with a real person and the AI is not helping.

Users frequently encounter booking errors, such as incorrect dates or double bookings, which are difficult to resolve. About 20% of users mention these issues, often resulting in additional charges or missed reservations.

Three times this app has scheduled my stay a week later than I entered and I've had to talk to customer service, which is terrible.

The app is criticized for being slow, crashing, and having login issues, affecting around 25% of users. These technical problems hinder the booking process and lead to user frustration.

App is malfunctioning, slow, and keeps logging me out.

Users report unexpected fees and discrepancies between quoted and actual prices, affecting approximately 15% of users. This leads to a perception of misleading pricing and dissatisfaction with the service.

I was charged even though it clearly said 'pay later' and had problems with hidden fees.