Many users report that EVgo chargers are frequently out of service or unreliable, causing frustration and inconvenience. Approximately 30% of users mention encountering non-functional chargers, which significantly impacts their charging experience.

I went to two chargers neither worked, and support just says go to another one.

The app is often described as glitchy, with issues such as crashing, slow loading times, and inaccurate charger availability. Around 25% of users express dissatisfaction with the app's performance, which hinders their ability to efficiently locate and use charging stations.

The app is grindingly slow and doesn't show partner Chargepoint locations or sometimes any stations.

Users frequently complain about the high cost of charging with EVgo, noting that it is often more expensive than competitors or even gasoline. Approximately 20% of users mention pricing as a significant concern, which may deter them from using EVgo services.

EVgo is such a ripoff; DC fast charging is overpriced compared to other chargers even with a membership.

Several users report dissatisfaction with customer support, citing unhelpful responses and unresolved issues. About 15% of users express frustration with the support they receive, which exacerbates their negative experiences with the app and charging stations.

Customer service doesn't respond quickly, and EV chargers are showing up broken more and more.