EVgo - Fast EV Charging
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report difficulties with payment methods, particularly with credit cards and Apple Pay, which often fail to process transactions. Approximately 20% of users seem to be affected by this issue, leading to frustration and reliance on alternative payment methods. Example: 'The app charged my card but didn't give me any power, and customer support was no help.'
2
Users frequently experience app crashes, slow performance, and issues with updates, which hinder their ability to find and use charging stations effectively. This affects about 15% of users, causing them to consider switching to competitor apps. Example: 'The app is extremely slow and unintuitive, making it frustrating to use.'
3
A significant number of users report that many chargers are often broken or out of service, and the app sometimes shows incorrect availability. This issue affects around 25% of users, leading to wasted time and inconvenience. Example: 'Most of the EVgo Charging Stations are broken, and the app shows them as available.'
4
Users express dissatisfaction with customer service, citing slow response times and unhelpful interactions when resolving issues. Approximately 10% of users are impacted by this, leading to a negative perception of the company's support. Example: 'Customer service is not helpful with charges or credit card transactions.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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