Evernote
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with the excessive ads in the free version, which disrupt the user experience and make the app nearly unusable. Approximately 30% of users have expressed dissatisfaction with the intrusive ads. Example: 'The app is now filled with ads that make it impossible to use without paying for a subscription.'
2
Users are experiencing problems accessing their notes, especially after updates or when reaching the free version's limits. This affects about 25% of users, who feel their data is being held hostage. Example: 'I can't access my notes without paying, and there's no warning before this happens.'
3
The aggressive push towards paid subscriptions, with constant pop-ups and limitations on free features, is a major pain point. Around 20% of users are frustrated by the pressure to upgrade. Example: 'Every time I open the app, I'm bombarded with prompts to upgrade to a paid plan.'
4
The restriction to sync only one device for free users is a significant issue, as it limits the app's core functionality. This affects about 15% of users who rely on multi-device access. Example: 'I can't sync my notes across devices without paying, which defeats the purpose of using Evernote.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)