Everlane

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Everlane

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Everlane's key feedback

1

Measurement Inaccuracy

Some users report inconsistent measurements when using the app, leading to ill-fitting clothes. Approximately 5% of users have experienced this issue, which undermines the app's promise of accuracy. This inconsistency can deter potential customers who rely on precise measurements for custom clothing.

I used the app to get my measurements, but they were different each time, resulting in poorly fitting clothes.

2

Fabric Quality Concerns

A few users have expressed dissatisfaction with the quality of the fabric, describing it as cheap and not up to the standard expected for custom clothing. This issue affects about 3% of users, who feel that the fabric quality diminishes the overall value of the product.

The fabric feels and looks cheap, making the custom-made item appear like a bargain basement product.

3

Video Fitting Issues

Some users have trouble with the video fitting feature, experiencing timeouts and errors during the process. This affects around 2% of users, who find the process frustrating and time-consuming, potentially leading to a negative first impression of the service.

Tried the video fitting five times, but it timed out each time, which was a waste of time.

4

Remake Process Delays

While the remake process is generally praised, a small percentage of users (about 2%) find it takes multiple attempts to achieve a satisfactory fit, which can be inconvenient and delay the overall satisfaction with the product.

Every item I purchased took 2 to 3 attempts to get an acceptable fit, which was frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uniqlo
Uniqlo receives mixed feedback, with users praising the quality and design of their clothing, but expressing frustration with the app's navigation and technical issues. Many users find the app slow and glitchy, impacting their shopping experience.

#2 RUNNER UP

J.Crew
J.Crew's app is heavily criticized for its frequent crashes and poor user interface, making it difficult for users to shop effectively. Despite the app's issues, some users appreciate the quality and style of J.Crew's clothing.

#3 Straggler

Everlane
Everlane is known for its commitment to transparency and ethical production, but user feedback often highlights issues with sizing and customer service. While some customers appreciate the quality and style of the clothing, others find the fit inconsistent and the return process cumbersome.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Uniqlo
#1 Users Choice
Uniqlo receives mixed feedback, with users praising the quality and design of their clothing, but expressing frustration with the app's navigation and technical issues. Many users find the app slow and glitchy, impacting their shopping experience.
J.Crew
#2 Runner-up
J.Crew's app is heavily criticized for its frequent crashes and poor user interface, making it difficult for users to shop effectively. Despite the app's issues, some users appreciate the quality and style of J.Crew's clothing.
Everlane
#3 Straggler
Everlane is known for its commitment to transparency and ethical production, but user feedback often highlights issues with sizing and customer service. While some customers appreciate the quality and style of the clothing, others find the fit inconsistent and the return process cumbersome.

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Nuggets

Major Highlights of the Week

Measurement Inconsistency
Users experience inconsistent measurements when using the app, leading to ill-fitting clothes and a lack of confidence in the app's accuracy. This inconsistency undermines the app's core promise of precise tailoring.
I used the app to get my measurements twice and got different results each time.
Fabric Quality Concerns
Some customers are dissatisfied with the fabric quality, describing it as cheap and difficult to iron, which detracts from the premium custom clothing experience. This issue affects the perceived value and overall satisfaction with the product.
The fabric feels and looks cheap, making custom items appear like bargain basement finds.
Video Fitting Issues
The video fitting feature frequently times out, causing frustration and wasted time for users attempting to get accurate measurements. This technical issue hinders the user experience and may deter potential customers.
Tried the video fitting five times, and it timed out each time.
Customer Service Gaps
While many praise the customer service, there are instances where support staff lack the necessary knowledge to assist with measurement discrepancies, leading to unresolved issues. This inconsistency in service quality can impact customer trust.
Contacted the chat person via the app, and she didn’t know much about the measurement issue.
Remake Process Delays
Although the remake process is generally appreciated, some users find it takes multiple attempts to achieve an acceptable fit, causing delays and frustration. This inefficiency can lead to customer dissatisfaction and reluctance to reorder.
Every item I purchased but one has taken 2 to 3 attempts to get an acceptable fit.
App Crashes
The app frequently crashes or shuts down unexpectedly, disrupting the user experience and making it difficult to complete orders. This technical instability can deter users from relying on the app for their custom clothing needs.
The app constantly shuts down, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Measurement Inconsistency
Users experience inconsistent measurements when using the app, leading to ill-fitting clothes and a lack of confidence in the app's accuracy. This inconsistency undermines the app's core promise of precise tailoring.
Fabric Quality Concerns
Some customers are dissatisfied with the fabric quality, describing it as cheap and difficult to iron, which detracts from the premium custom clothing experience. This issue affects the perceived value and overall satisfaction with the product.
Video Fitting Issues
The video fitting feature frequently times out, causing frustration and wasted time for users attempting to get accurate measurements. This technical issue hinders the user experience and may deter potential customers.
Customer Service Gaps
While many praise the customer service, there are instances where support staff lack the necessary knowledge to assist with measurement discrepancies, leading to unresolved issues. This inconsistency in service quality can impact customer trust.
Remake Process Delays
Although the remake process is generally appreciated, some users find it takes multiple attempts to achieve an acceptable fit, causing delays and frustration. This inefficiency can lead to customer dissatisfaction and reluctance to reorder.
App Crashes
The app frequently crashes or shuts down unexpectedly, disrupting the user experience and making it difficult to complete orders. This technical instability can deter users from relying on the app for their custom clothing needs.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used the app to get my measurements, but got different results each time. Customer service was unhelpful, which was disappointing.
KoolerKT
I was excited about custom-fit clothing, but most items needed multiple remakes to fit right. The fabric quality also felt cheap, making the clothes look bargain basement.
Loren TM
The app's measurement accuracy was off for me. The clothes didn't fit well, and I could have gotten a better fit from cheaper stores.
Origins Eric

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used the app to get my measurements, but got different results each time. Customer service was unhelpful, which was disappointing.
Candice Wu
App Store
I was excited about custom-fit clothing, but most items needed multiple remakes to fit right. The fabric quality also felt cheap, making the clothes look bargain basement.
Kelly Williams
Google Play
The app's measurement accuracy was off for me. The clothes didn't fit well, and I could have gotten a better fit from cheaper stores.
Koray Okumus
Google Play

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