Eventbrite

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Eventbrite

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Eventbrite's key feedback

1

Login and Access Issues

Many users experience difficulties logging into the app, often getting stuck in loops or facing errors that prevent access to their tickets. Approximately 15% of users report these issues, which significantly hinder their ability to use the app effectively.

I can't log into my Eventbrite account on the app; it keeps sending me in circles with email links.

2

Event Search Frustrations

Users frequently struggle with the app's search functionality, which often returns irrelevant results or fails to find specific events. This issue affects about 10% of users, making it challenging to discover events of interest.

Searching for events in my area is frustrating; it shows events miles away despite using filters.

3

App Performance and Crashes

The app is reported to be slow, unresponsive, and prone to crashing, especially after recent updates. Around 12% of users mention these performance issues, which disrupt their experience and deter them from using the app.

The app is incredibly slow and crashes often, making it nearly unusable.

4

Ticket Retrieval Problems

A significant number of users face issues with retrieving their purchased tickets, with the app failing to display them or showing error messages. This problem affects about 8% of users, causing stress and inconvenience.

I can't find my tickets in the app; it just says 'something went wrong' every time I try.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Eventbrite
Eventbrite receives mostly positive feedback for its ease of use, variety of events, and user-friendly interface. However, some users report issues with app crashes, ticket visibility, and concerns over privacy permissions.

#2 RUNNER UP

Meetup
Meetup is praised for its ability to connect people with similar interests and facilitate social interactions. However, users express frustration with the app's high fees, poor customer service, and technical glitches.

#3 Straggler

Ticketmaster
Ticketmaster is appreciated for its wide availability of tickets and ease of use. Nonetheless, it faces criticism for high service fees, frequent technical issues, and poor customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Eventbrite
#1 Users Choice
Eventbrite receives mostly positive feedback for its ease of use, variety of events, and user-friendly interface. However, some users report issues with app crashes, ticket visibility, and concerns over privacy permissions.
Meetup
#2 Runner-up
Meetup is praised for its ability to connect people with similar interests and facilitate social interactions. However, users express frustration with the app's high fees, poor customer service, and technical glitches.
Ticketmaster
#3 Straggler
Ticketmaster is appreciated for its wide availability of tickets and ease of use. Nonetheless, it faces criticism for high service fees, frequent technical issues, and poor customer service.

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Nuggets

Major Highlights of the Week

Calendar Access Issue
The app requires full calendar access to add events, but even after manually adjusting settings, users face permissions errors. This creates a barrier to integrating Eventbrite events with personal calendars, impacting user experience negatively.
I tried to add an event to my Apple Calendar, but Eventbrite demands full access and still fails with a permissions error.
Location Filtering Flaw
Users are unable to filter events by proximity, leading to irrelevant event suggestions far from their location. This lack of precise location filtering diminishes the app's utility for users seeking nearby events.
I can't find events close to me because the app shows options 15-30 miles away, making it unhelpful.
Login Loop Frustration
The app's login process is cumbersome, often sending users in circles between email links and the app without successful login. This creates a frustrating user experience, especially when trying to access purchased tickets.
I keep getting sent in a loop between email and app login, unable to access my tickets.
Ticket Retrieval Issues
Users report purchased tickets not appearing in the app, leading to confusion and missed events. This reliability issue undermines trust in the app's core functionality of ticket management.
My purchased tickets don't show up in the app, causing me to miss events.
App Performance Problems
The app frequently crashes or freezes, particularly after updates, making it difficult for users to navigate or complete tasks. This instability severely impacts the user experience and app reliability.
The app crashes every time I try to open it, making it unusable.
Customer Support Challenges
Users find it difficult to reach human support, often getting stuck with unhelpful AI chatbots. This lack of accessible customer service exacerbates user frustration when issues arise.
I can't reach a real person for support, only an AI that talks in circles.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Calendar Access Issue
The app requires full calendar access to add events, but even after manually adjusting settings, users face permissions errors. This creates a barrier to integrating Eventbrite events with personal calendars, impacting user experience negatively.
Location Filtering Flaw
Users are unable to filter events by proximity, leading to irrelevant event suggestions far from their location. This lack of precise location filtering diminishes the app's utility for users seeking nearby events.
Login Loop Frustration
The app's login process is cumbersome, often sending users in circles between email links and the app without successful login. This creates a frustrating user experience, especially when trying to access purchased tickets.
Ticket Retrieval Issues
Users report purchased tickets not appearing in the app, leading to confusion and missed events. This reliability issue undermines trust in the app's core functionality of ticket management.
App Performance Problems
The app frequently crashes or freezes, particularly after updates, making it difficult for users to navigate or complete tasks. This instability severely impacts the user experience and app reliability.
Customer Support Challenges
Users find it difficult to reach human support, often getting stuck with unhelpful AI chatbots. This lack of accessible customer service exacerbates user frustration when issues arise.

Quotes of the week

Hear from some of the most impactful users to drive changes

Eventbrite demands 'full calendar access' to simply add an event to Apple Calendar. Manually providing 'add event' access in iOS Settings still produces a permissions error in Eventbrite. The AI chatbot provided a contact support link that produced no results upon tapping it.
SimpleReviewYes?
I like Eventbrite but learned they take a lot of the profits which make it hard for some non-profit venues. I wish they took less from non-profits as they are a great service.
ADSJV1
There should be an option to filter events based on the radius you set for your location. I swear you used to be able to do this and now I can’t find the option, which is significantly hindering my app experience.
Is it?girl

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The quotes of the week

Hear from some of the most impactful users to drive changes
Eventbrite demands 'full calendar access' to simply add an event to Apple Calendar. Manually providing 'add event' access in iOS Settings still produces a permissions error in Eventbrite. The AI chatbot provided a contact support link that produced no results upon tapping it.
Candice Wu
App Store
I like Eventbrite but learned they take a lot of the profits which make it hard for some non-profit venues. I wish they took less from non-profits as they are a great service.
Kelly Williams
Google Play
There should be an option to filter events based on the radius you set for your location. I swear you used to be able to do this and now I can’t find the option, which is significantly hindering my app experience.
Koray Okumus
Google Play

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