Many users report difficulties accessing their purchased tickets through the app, with some experiencing errors or being unable to find their tickets at all. Approximately 15% of users seem to be affected by this issue, leading to frustration and missed events.

I bought tickets for an event, but they don't show up in the app, and I can't find them anywhere.

The app is frequently described as slow, glitchy, and prone to crashing, which hampers the user experience. Around 20% of users mention these performance issues, making it difficult to navigate and use the app effectively.

The app is so glitchy and I can't even get past the first screen to see my tickets!

Users find the search and filter functions inadequate, often returning irrelevant results or failing to locate specific events. This affects about 10% of users, who struggle to find events they know exist on the platform.

I attend the same event most weeks but always have trouble searching for it on the app.

There are complaints about the lack of effective customer support and difficulties in obtaining refunds for canceled or fraudulent events. Approximately 5% of users express dissatisfaction with the support and refund process.

I requested a refund for a canceled event and never heard back from them, which is very frustrating.