Etsy: Shop & Gift with Style

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Etsy: Shop & Gift with Style's key feedback

Notification Overload

Many users are frustrated with excessive notifications that are difficult to manage, affecting approximately 15% of users. This issue leads to confusion about important updates and messages, prompting some to consider deleting the app.

The app bombards me with notifications, and I can't clear them, making it hard to know if I have new messages.

App Crashes

A significant number of users, around 10%, experience frequent app crashes, especially when trying to favorite items or navigate the app, leading to a frustrating user experience.

Every time I try to favorite something, the app crashes, making it unusable.

High Shipping Costs

Users are often surprised by high shipping costs that are not clearly communicated upfront, affecting about 12% of users. This discrepancy between advertised and actual costs leads to dissatisfaction and a sense of being misled.

Items advertised with free shipping end up having high shipping costs at checkout, which feels deceitful.

Ethical Concerns

Approximately 8% of users express concerns over the sale of unethical or offensive merchandise, such as 'Alligator Alcatraz' items, leading to account deletions and boycotts.

I deleted my account after discovering Etsy allows the sale of offensive 'Alligator Alcatraz' merchandise.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Etsy: Shop & Gift with Style

Etsy is praised for its unique and handmade items, excellent customer service, and support for small businesses. However, some users express frustration with app glitches, high prices, and issues with digital downloads.

#2 RUNNER UP

eBay

eBay is appreciated for its wide range of products and ease of use, but users frequently complain about high fees, poor customer service, and technical issues with the app.

#3 Straggler

Amazon Handmade

Amazon Handmade is often criticized for its complex seller processes and lack of support, but some users find it straightforward once they learn the system.

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Nuggets

Major Highlights of the Week

Notification Overload

Users are frustrated with persistent notifications that cannot be cleared, even after adjusting settings. This leads to confusion about important updates and drives users to uninstall the app.

I can't get the red number to go away, so I don't know if I have a message or other information about my purchases.

Device Compatibility Issues

The app is not compatible with older devices, forcing users to seek alternative methods to access Etsy. This limits the app's accessibility and user base.

I have an oldest iPhone and have to use alternative options to use this app.

App Crashes

Frequent app crashes occur when users try to favorite items, disrupting the shopping experience. This issue has persisted despite updates, causing user frustration.

Every time I try to 'heart' something the app crashes, it's absolutely obnoxious.

Unclear Shipping Costs

Users encounter discrepancies between advertised free shipping and actual charges at checkout, leading to feelings of deceit. This inconsistency undermines trust in the platform.

Listed the item as free shipping and it was not free.

Ethical Concerns

The presence of controversial merchandise, such as 'Alligator Alcatraz' items, has led to user boycotts and account deletions. This raises significant ethical concerns about the platform's content policies.

I will not be making any more purchases on this app until they remove this.

Search Functionality Issues

The new search layout is criticized for being cluttered and less user-friendly, making it difficult to browse and find items. This change has negatively impacted the app's usability.

The new layout that has search results in a single column aligned to the left makes it very difficult to parse through search results.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Users are frustrated with persistent notifications that cannot be cleared, even after adjusting settings. This leads to confusion about important updates and drives users to uninstall the app.

Device Compatibility Issues

The app is not compatible with older devices, forcing users to seek alternative methods to access Etsy. This limits the app's accessibility and user base.

App Crashes

Frequent app crashes occur when users try to favorite items, disrupting the shopping experience. This issue has persisted despite updates, causing user frustration.

Unclear Shipping Costs

Users encounter discrepancies between advertised free shipping and actual charges at checkout, leading to feelings of deceit. This inconsistency undermines trust in the platform.

Ethical Concerns

Search Functionality Issues

The new search layout is criticized for being cluttered and less user-friendly, making it difficult to browse and find items. This change has negatively impacted the app's usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I loved this app until recent updates removed the ability to shop locally. You can now only choose country. Ship time 3,000 miles away is much longer, and cost is more expensive than 300 miles away, but we can no longer choose. If this is fixed, I will be a more frequent Etsy shopper.

A Google user

I ordered on the website and received a message that you could only track your package with the Etsy app, already much worse service than just giving the customer a tracking number. Once I downloaded the app and logged in I realized that the it will only track your package if you ordered it from the app in the first place.

A Google user

I have been a huge Etsy shopper since the early 2010s but I am boycotting this cesspool and deleting my account because they do not honor their own policies and are allowing fascist and hate mongering products to be sold here that glorify racism, torture and American fascism.

ssnsn862

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Etsy: Shop & Gift with Style

Top Insights This Week

Notification Overload

App Crashes

High Shipping Costs

Ethical Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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