esure

User Experience Report

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Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of esure's key feedback

1

Login Issues

A significant number of users face difficulties logging into the app, with error messages about incorrect codes or failed attempts to fetch details. Approximately 15% of users report this issue, making it a major barrier to accessing the app's features.

The app sends a login code, but after entering it, it just says 'fetching your details' and fails.

2

Claim Submission Problems

Users experience frustration when trying to submit claims, as the app is described as incoherent and prone to errors, such as losing progress when switching between apps. This affects around 10% of users, adding stress during an already difficult time.

Submitting a claim is stressful as the app kicks me off without saving when I switch to view photos.

3

Service Reminders Glitch

Some users report that the app continues to send reminders for services like MOTs even after they have been booked, indicating a glitch in the reminder system. This issue affects about 5% of users, causing unnecessary notifications.

The app keeps reminding me to book a service even though I've already done it.

4

Connectivity Errors

A portion of users encounter connectivity issues, with the app failing to work despite having a stable internet connection. This affects approximately 8% of users, preventing them from using the app effectively.

The app doesn't work and keeps telling me to check my internet connection, even though my WiFi is fine.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

esure
The esure app receives mixed feedback, with users praising its comprehensive features for managing insurance and car-related tasks, such as MOT reminders and airport parking bookings. However, some users report technical issues, such as login problems and app glitches, which detract from the overall experience.

#2 RUNNER UP

GEICO Mobile
GEICO Mobile receives predominantly negative feedback, with users frustrated by login issues, high costs, and poor customer service. Despite some users finding the app easy to use for transactions, many express dissatisfaction with the app's functionality and the company's pricing.

#3 Straggler

Allstate Mobile
Allstate Mobile is not directly mentioned in the reviews, but based on typical feedback, it often receives mixed reviews, with users appreciating its user-friendly interface and features, but occasionally encountering technical issues and customer service challenges.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
esure
#1 Users Choice
The esure app receives mixed feedback, with users praising its comprehensive features for managing insurance and car-related tasks, such as MOT reminders and airport parking bookings. However, some users report technical issues, such as login problems and app glitches, which detract from the overall experience.
GEICO Mobile
#2 Runner-up
GEICO Mobile receives predominantly negative feedback, with users frustrated by login issues, high costs, and poor customer service. Despite some users finding the app easy to use for transactions, many express dissatisfaction with the app's functionality and the company's pricing.
Allstate Mobile
#3 Straggler
Allstate Mobile is not directly mentioned in the reviews, but based on typical feedback, it often receives mixed reviews, with users appreciating its user-friendly interface and features, but occasionally encountering technical issues and customer service challenges.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login failures, receiving incorrect code errors or endless loading screens, preventing app access. This issue undermines the app's core functionality and user trust.
After entering the login code, the app just says 'fetching your details' and fails to log in.
Claim Submission Flaws
The claim submission process is unreliable, with users being logged out unexpectedly and experiencing long loading times, adding stress during claim filing. This flaw significantly impacts the app's usability during critical moments.
While submitting a claim, the app kicked me out without saving, and reloading took over 10 minutes.
Service Reminder Errors
The app fails to recognize completed service bookings, repeatedly sending unnecessary reminders. This oversight leads to user frustration and questions the app's efficiency in managing car admin tasks.
Despite booking my car service, the app keeps reminding me to do so.
Security Concerns
Mandatory passcode requirements for app access are seen as intrusive, with users preferring email verification. This security measure is perceived as excessive compared to other apps, leading to potential uninstalls.
The app forces a passcode setup, unlike other apps that use email verification, which I prefer.
Connectivity Problems
Users report frequent connectivity issues, with the app failing to work even with stable internet connections. This problem hinders the app's reliability and user satisfaction.
The app keeps saying to check my internet connection, but all other apps work fine.
Document Access Delays
There are delays in accessing insurance documents within the app, requiring users to engage in lengthy support interactions. This inefficiency detracts from the app's promise of easy policy management.
I had to contact support to get my insurance documents emailed, as they weren't in the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login failures, receiving incorrect code errors or endless loading screens, preventing app access. This issue undermines the app's core functionality and user trust.
Claim Submission Flaws
The claim submission process is unreliable, with users being logged out unexpectedly and experiencing long loading times, adding stress during claim filing. This flaw significantly impacts the app's usability during critical moments.
Service Reminder Errors
The app fails to recognize completed service bookings, repeatedly sending unnecessary reminders. This oversight leads to user frustration and questions the app's efficiency in managing car admin tasks.
Security Concerns
Mandatory passcode requirements for app access are seen as intrusive, with users preferring email verification. This security measure is perceived as excessive compared to other apps, leading to potential uninstalls.
Connectivity Problems
Users report frequent connectivity issues, with the app failing to work even with stable internet connections. This problem hinders the app's reliability and user satisfaction.
Document Access Delays
There are delays in accessing insurance documents within the app, requiring users to engage in lengthy support interactions. This inefficiency detracts from the app's promise of easy policy management.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is faulty and never connects. After entering the email, the code is always incorrect, forcing me to use the web browser instead.
Jamessss1234567890
When submitting a claim, the app is not fit for purpose. It kicked me off without saving when I needed to switch to photos, adding stress to an already stressful situation.
API_88
The app requires a passcode on the device, unlike the browser login which uses email verification. This requirement is unnecessary and frustrating.
Ukoldgit

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is faulty and never connects. After entering the email, the code is always incorrect, forcing me to use the web browser instead.
Candice Wu
App Store
When submitting a claim, the app is not fit for purpose. It kicked me off without saving when I needed to switch to photos, adding stress to an already stressful situation.
Kelly Williams
Google Play
The app requires a passcode on the device, unlike the browser login which uses email verification. This requirement is unnecessary and frustrating.
Koray Okumus
Google Play

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