esure

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of esure's key feedback

1

Login Issues

A significant number of users face difficulties logging into the app, with error messages appearing even after entering the correct code. This issue affects approximately 10-15% of users, causing frustration and limiting app usability.

The app fails to log me in despite entering the correct code, making it unusable.

2

Claim Submission Problems

Users report that the app is not reliable for submitting claims, as it often crashes or fails to save progress, adding stress during an already difficult time. This affects around 5-10% of users who attempt to use the claim feature.

The app crashed while I was submitting a claim, losing all my progress and adding to my stress.

3

Service Booking Confusion

Some users experience issues with the app not recognizing completed service bookings, leading to repeated reminders and unnecessary confusion. This problem affects about 5% of users who use the service booking feature.

The app keeps reminding me to book a service I've already scheduled, which is quite annoying.

4

Mandatory Passcode Requirement

The app requires users to have a passcode set on their device, which some find inconvenient compared to other verification methods. This requirement affects approximately 5% of users who prefer alternative security measures.

I find it inconvenient that the app forces me to set a passcode on my device for access.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GEICO Mobile
GEICO Mobile receives mixed feedback. Users appreciate its user-friendly interface and ease of use, but many express frustration with the DriveEasy program, citing inaccurate tracking and issues with payment processing. Some users also report dissatisfaction with customer service and rising insurance costs.

#2 RUNNER UP

esure
Esure's app is praised for its comprehensive features, including easy policy management and car admin tasks. However, users express a desire for more improvements and features, indicating a mix of satisfaction and areas for enhancement.

#3 Straggler

Allstate Mobile
Allstate Mobile is generally well-received for its functionality and ease of use. Users appreciate the app's ability to manage policies and claims efficiently, though some mention occasional technical issues and room for improvement in customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GEICO Mobile
#1 Users Choice
GEICO Mobile receives mixed feedback. Users appreciate its user-friendly interface and ease of use, but many express frustration with the DriveEasy program, citing inaccurate tracking and issues with payment processing. Some users also report dissatisfaction with customer service and rising insurance costs.
esure
#2 Runner-up
Esure's app is praised for its comprehensive features, including easy policy management and car admin tasks. However, users express a desire for more improvements and features, indicating a mix of satisfaction and areas for enhancement.
Allstate Mobile
#3 Straggler
Allstate Mobile is generally well-received for its functionality and ease of use. Users appreciate the app's ability to manage policies and claims efficiently, though some mention occasional technical issues and room for improvement in customer service.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues where the app fails to recognize the correct login code, forcing them to use a web browser instead. This undermines the app's core functionality of easy access to insurance management.
After entering the login code, the app just says 'fetching your details' and fails to log in.
Claim Submission Failures
The app's claim submission process is unreliable, causing users to lose progress when switching between apps and experiencing long loading times. This adds unnecessary stress during an already difficult time for users.
Switching to view a photo kicked me off the claim, and it took over 10 minutes to reload.
Mandatory Passcode
The app requires a device passcode for use, which some users find intrusive compared to email verification available on the web. This requirement is seen as an unnecessary barrier to app usage.
The app forces a passcode setup, unlike the web version which uses email verification.
Renewal Link Inaction
The renewal link within the app is non-functional, preventing users from easily managing their policy renewals. This issue directly contradicts the app's promise of seamless insurance management.
Service Booking Confusion
The app fails to recognize completed service bookings, leading to repeated reminders and user frustration. This indicates a lack of synchronization between user actions and app notifications.
The app keeps reminding me to book a service I've already scheduled.
Review Visibility Concerns
Users suspect manipulation in review visibility, as only a fraction of total ratings are accessible. This raises concerns about transparency and trustworthiness of the app's feedback system.
There are 59 ratings, but only 10 are visible, which seems like manipulation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues where the app fails to recognize the correct login code, forcing them to use a web browser instead. This undermines the app's core functionality of easy access to insurance management.
Claim Submission Failures
The app's claim submission process is unreliable, causing users to lose progress when switching between apps and experiencing long loading times. This adds unnecessary stress during an already difficult time for users.
Mandatory Passcode
The app requires a device passcode for use, which some users find intrusive compared to email verification available on the web. This requirement is seen as an unnecessary barrier to app usage.
Renewal Link Inaction
The renewal link within the app is non-functional, preventing users from easily managing their policy renewals. This issue directly contradicts the app's promise of seamless insurance management.
Service Booking Confusion
The app fails to recognize completed service bookings, leading to repeated reminders and user frustration. This indicates a lack of synchronization between user actions and app notifications.
Review Visibility Concerns
Users suspect manipulation in review visibility, as only a fraction of total ratings are accessible. This raises concerns about transparency and trustworthiness of the app's feedback system.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for managing my insurance policies and car needs, but the login process is frustrating. I often face issues with the login code not working, which forces me to use the web browser instead.
Jamessss1234567890
While the app offers many features, the claim submission process is stressful and unreliable. It often crashes, losing my progress, which adds to the stress of an already difficult situation.
API_88
The app is convenient for managing insurance and car services, but it requires a passcode on the device, which is inconvenient. Other apps offer better identity verification methods.
Ukoldgit

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for managing my insurance policies and car needs, but the login process is frustrating. I often face issues with the login code not working, which forces me to use the web browser instead.
Candice Wu
App Store
While the app offers many features, the claim submission process is stressful and unreliable. It often crashes, losing my progress, which adds to the stress of an already difficult situation.
Kelly Williams
Google Play
The app is convenient for managing insurance and car services, but it requires a passcode on the device, which is inconvenient. Other apps offer better identity verification methods.
Koray Okumus
Google Play

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