ESPN BET Sportsbook
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report difficulties with withdrawing their winnings, often facing requests for excessive documentation like selfies with IDs and bank statements. This issue affects approximately 15% of users, leading to frustration and accusations of shady practices. "After winning, they demanded selfies with my ID and bank statements, unlike any other platform I've used."
2
Users are frustrated with misleading promotions, particularly the 'bet $10 get $100' offer, which is not available in all states and has unclear terms. This affects around 10% of users, causing dissatisfaction and distrust. "I bet $10 expecting $100 in bonus bets, but was told I'm ineligible due to my location, which wasn't clear in the ad."
3
The app is criticized for being slow, laggy, and frequently crashing, especially during live betting, affecting about 20% of users. This leads to a poor user experience and missed betting opportunities. "The app is super laggy and crashes when checking bets, making it hard to use."
4
Users report poor customer service, with automated responses and unhelpful support, affecting approximately 12% of users. This leads to unresolved issues and increased frustration. "Customer service is useless, can't get to chat unless in the app, which I can't open."
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