Endel: Focus & Sleep Sounds

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Endel: Focus & Sleep Sounds's key feedback

Subscription Confusion

Many users are frustrated with the app's subscription model, feeling misled by the free trial that requires credit card information and results in unexpected charges. Approximately 20% of users express dissatisfaction with the subscription process. Example: 'I signed up for the free trial and was charged immediately, misleading in addition the app keeps freezing.'

I signed up for the free trial and was charged immediately, misleading in addition the app keeps freezing.

Limited Free Version

Users are disappointed with the limited functionality of the free version, which only allows 10 minutes of audio before requiring a subscription. This limitation affects about 15% of users who expected more from the free offering. Example: 'The free version only gives you 10 minutes for free, then you have to pay $20 a month.'

The free version only gives you 10 minutes for free, then you have to pay $20 a month.

App Performance Issues

Some users report technical issues such as the app crashing, freezing, or not functioning as expected, which disrupts their experience. These issues are mentioned by around 10% of users. Example: 'The app crashes multiple times a day, fix it!'

The app crashes multiple times a day, fix it!

High Subscription Cost

A significant number of users find the subscription cost to be too high, especially when compared to similar services available for free or at a lower cost. This concern is raised by about 25% of users. Example: 'The subscription model of $20 a month is ridiculous, I can get the same content on YouTube for free.'

The subscription model of $20 a month is ridiculous, I can get the same content on YouTube for free.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Endel: Focus & Sleep Sounds

Endel receives mixed feedback. Users praise its ability to enhance focus and relaxation, with many appreciating the unique soundscapes and collaborations with artists. However, some users criticize the app for its high subscription cost and technical issues, such as login problems and app crashes.

#2 RUNNER UP

Calm

Calm is highly praised for its diverse range of sleep stories and meditation sessions, which many users find effective for relaxation and stress relief. However, some users express frustration over the app's paywall and the limited free content, feeling that the subscription model is too expensive.

#3 Straggler

Headspace

Headspace is appreciated for its guided meditations and user-friendly interface, which many find helpful for mindfulness and stress management. Nonetheless, some users are dissatisfied with the subscription model, feeling that the app offers limited free content and is too costly for what it provides.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with the misleading subscription model, where they are charged immediately despite selecting a free trial. This creates a negative user experience and erodes trust in the app's billing practices.

I signed up for the 7-day trial but was charged immediately for a year-long subscription.

Feature Disparity

There is a significant disparity in features between the iOS and Android versions of the app, leading to dissatisfaction among Android users who feel they are not receiving the same value. This inconsistency can affect user retention and satisfaction.

I love the app on iOS, but the Android version lacks many features, which is disappointing.

Invasive Onboarding

The onboarding process is perceived as invasive and lengthy, requiring users to provide personal information before revealing the app's cost. This approach can deter potential users and create a negative first impression.

I had to answer a lot of personal questions before even seeing the subscription cost, which felt like a data grab.

Unintended Auto-Play

The app has an issue where it auto-plays sounds unexpectedly, even when not in use, which can be disruptive and annoying for users. This bug needs addressing to improve user control and satisfaction.

The app starts playing sounds randomly, even when I haven't opened it, which is very frustrating.

High Data Usage

Users report excessive data consumption by the app, which can lead to unexpected charges and dissatisfaction. Optimizing data usage is crucial to prevent negative impacts on user experience.

The app used 18GB of data in one month, which is unacceptable for a sound app.

Lack of Customization

Users are disappointed with the limited customization options for soundscapes, which restricts their ability to tailor the experience to their preferences. Enhancing customization features could increase user engagement and satisfaction.

I wish I could combine different nature sounds, but the app doesn't allow for much customization.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Feature Disparity

Invasive Onboarding

Unintended Auto-Play

The app has an issue where it auto-plays sounds unexpectedly, even when not in use, which can be disruptive and annoying for users. This bug needs addressing to improve user control and satisfaction.

High Data Usage

Users report excessive data consumption by the app, which can lead to unexpected charges and dissatisfaction. Optimizing data usage is crucial to prevent negative impacts on user experience.

Lack of Customization

Quotes of the week

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I love this app and everything about the concept however it could be much better optimized for foldable phones like the Galaxy Fold series. At the moment, it is laggy, doesn't show all the content when opened fully and lacks a lot of basic UI elements that are included with the iOS version. I hope to see these improved, and that for me would make it a 5 star app on Android.

Oscar Watkins

Week of July 24th, 2025

I am a huge fan of Endel, but the Mac app experience is not good. It does not have the same features in terms of soundscapes and experiences that the mobile app does. There seems to be no urgency from the team to fix this. Having to switch headphones between my Mac (where I am actually working) and my phone (which I want to not be using) is fundamentally at odds with the purpose of the tool.

tjhils

Week of July 24th, 2025

I really enjoy the app, but I mostly use it on my MacBook at work. Occasionally, I check out the app on my phone and notice that it has many more updates than the MacBook version. I have a lifetime subscription and I'm disappointed that I can't use these new features on my MacBook. Please improve the updates for the MacBook version.

Ryan123VH123

Week of July 24th, 2025

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User Experience Report

Report Date

Endel: Focus & Sleep Sounds

Top Insights This Week

Subscription Confusion

Limited Free Version

App Performance Issues

High Subscription Cost

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts