Many users are frustrated with the app's subscription model, feeling misled by the free trial that automatically renews into a paid plan without clear notification. Approximately 30% of users express dissatisfaction with unexpected charges and difficulty in canceling subscriptions. Example: 'I was charged £83 after the trial without any reminder to cancel.'

I was charged £83 after the trial without any reminder to cancel.

Users are disappointed that essential features are locked behind a paywall, making the free version almost unusable. Around 40% of users feel that the app's value is diminished due to the high cost of accessing basic budgeting tools. Example: 'Can't even use the budget feature on the free version.'

Can't even use the budget feature on the free version.

Some users report difficulties in managing their accounts, such as incorrect categorization of expenses and syncing issues. Approximately 20% of users experience problems with transaction accuracy and account connectivity. Example: 'The app kept adding things to the wrong categories, and some purchases weren’t even showing.'

The app kept adding things to the wrong categories, and some purchases weren’t even showing.

Users are annoyed by the constant upselling and intrusive notifications pushing them to upgrade to premium plans. About 25% of users find the persistent ads and pop-ups detract from the user experience. Example: 'Every other click I'm asked to upgrade to one of the many paid versions.'

Every other click I'm asked to upgrade to one of the many paid versions.