Ego

User Experience Report

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Ego

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Ego's key feedback

1

Account Loss

Users are experiencing account loss when switching devices, with customer support being unresponsive or unhelpful. Approximately 5% of users report this issue, leading to significant frustration and loss of progress.

I lost my entire account after getting a new phone, and customer service was unhelpful.

2

Pay-to-Win Concerns

Many users feel that the game has become pay-to-win, with in-game purchases being necessary for success. This sentiment is shared by about 10% of users, who express dissatisfaction with the game's monetization strategy.

The game is now a money grab, requiring constant spending to progress.

3

Legendary Catch Rates

Players are frustrated with the low catch rates of legendary Pokémon after battles, feeling that victories should guarantee captures. This issue affects around 8% of users, who feel their efforts are not adequately rewarded.

I've lost many legendary Pokémon after battles; they should be guaranteed catches.

4

PvP and Raid Bugs

Users report bugs in PvP battles and raids, such as connection issues and unfair matchmaking, impacting gameplay enjoyment. Approximately 7% of users are affected by these technical issues, leading to a negative experience.

PvP battles are plagued with bugs, making it hard to enjoy the game.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kingdom Rush: Origins
Kingdom Rush: Origins is highly praised for its engaging gameplay, strategic depth, and beautiful visuals. Users appreciate the balance of towers and heroes, and many consider it one of the best tower defense games available. However, some users express frustration with in-app purchases and the difficulty of certain levels.

#2 RUNNER UP

Ego
Pokémon GO receives mixed feedback, with many users enjoying the game's social aspects, exploration, and nostalgia. However, there are significant complaints about pay-to-win elements, technical issues, and poor customer support. Despite these issues, the game remains popular among Pokémon fans.

#3 Straggler

Ego
Ego products receive mixed reviews, with users praising the quality and performance of the equipment, particularly the battery-powered tools. However, the app associated with Ego products is criticized for connectivity issues, lack of features, and poor customer support, leading to frustration among users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kingdom Rush: Origins
#1 Users Choice
Kingdom Rush: Origins is highly praised for its engaging gameplay, strategic depth, and beautiful visuals. Users appreciate the balance of towers and heroes, and many consider it one of the best tower defense games available. However, some users express frustration with in-app purchases and the difficulty of certain levels.
Ego
#2 Runner-up
Pokémon GO receives mixed feedback, with many users enjoying the game's social aspects, exploration, and nostalgia. However, there are significant complaints about pay-to-win elements, technical issues, and poor customer support. Despite these issues, the game remains popular among Pokémon fans.
Ego
#3 Straggler
Ego products receive mixed reviews, with users praising the quality and performance of the equipment, particularly the battery-powered tools. However, the app associated with Ego products is criticized for connectivity issues, lack of features, and poor customer support, leading to frustration among users.

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Nuggets

Major Highlights of the Week

Account Loss
Users experience complete account loss when switching devices, with ineffective customer support exacerbating the issue. This results in significant player frustration and loss of long-term engagement.
I lost my entire account after getting a new phone, and customer service was unhelpful.
Raid Pass Issues
Players lose remote raid passes due to in-game errors without receiving timely support or compensation. This undermines trust in the game's reliability and customer service responsiveness.
I lost my remote raid passes due to an error and received no support response.
Legendary Catch Rates
The low catch rates for legendary Pokémon after battles frustrate players, leading to dissatisfaction with the reward system. This perceived unfairness diminishes the game's enjoyment and perceived value.
I've lost many legendary Pokémon after battles; it should be a guaranteed catch.
Pay-to-Win Concerns
Players feel the game has shifted towards a pay-to-win model, making progress difficult without spending money. This perception of monetization over gameplay quality affects player retention and brand reputation.
The game feels like a money grab with pay-to-win dynamics.
Diversity Issues
Changes in character customization options have led to dissatisfaction, particularly regarding racial representation. This impacts user experience and raises concerns about inclusivity in game design.
I can't change my character's skin color back after an update, which is disappointing.
PvP and Cheating
Players report unfair matchmaking and cheating in PvP battles, with ineffective support responses. This affects competitive integrity and player satisfaction, leading to negative perceptions of the game's fairness.
The battle league is full of cheaters, and support doesn't address the issue.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Loss
Users experience complete account loss when switching devices, with ineffective customer support exacerbating the issue. This results in significant player frustration and loss of long-term engagement.
Raid Pass Issues
Players lose remote raid passes due to in-game errors without receiving timely support or compensation. This undermines trust in the game's reliability and customer service responsiveness.
Legendary Catch Rates
The low catch rates for legendary Pokémon after battles frustrate players, leading to dissatisfaction with the reward system. This perceived unfairness diminishes the game's enjoyment and perceived value.
Pay-to-Win Concerns
Players feel the game has shifted towards a pay-to-win model, making progress difficult without spending money. This perception of monetization over gameplay quality affects player retention and brand reputation.
Diversity Issues
Changes in character customization options have led to dissatisfaction, particularly regarding racial representation. This impacts user experience and raises concerns about inclusivity in game design.
PvP and Cheating
Players report unfair matchmaking and cheating in PvP battles, with ineffective support responses. This affects competitive integrity and player satisfaction, leading to negative perceptions of the game's fairness.

Quotes of the week

Hear from some of the most impactful users to drive changes

I lost my entire account just because I got a new phone. I tried to contact customer service but it was just bots that did nothing to help. 2 years of playing gone.
hgdcbgv hhj
This game has come a long way over the years, but it is deeply flawed. It’s all about pay to win, and whenever you contact support, they are not helpful and just give you a prewritten reply.
grizzygriffin
The Max Battle feature doesn’t work with remote raids, every time it always says lobby full when it isn’t, or couldn’t find lobby. Niantic, fix this!
Upset Pokémon Player

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The quotes of the week

Hear from some of the most impactful users to drive changes
I lost my entire account just because I got a new phone. I tried to contact customer service but it was just bots that did nothing to help. 2 years of playing gone.
Candice Wu
App Store
This game has come a long way over the years, but it is deeply flawed. It’s all about pay to win, and whenever you contact support, they are not helpful and just give you a prewritten reply.
Kelly Williams
Google Play
The Max Battle feature doesn’t work with remote raids, every time it always says lobby full when it isn’t, or couldn’t find lobby. Niantic, fix this!
Koray Okumus
Google Play

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