Many users are frustrated with the subscription model, particularly for features they believe should be standard, such as parental controls and content filtering. Approximately 15% of users express dissatisfaction with paying extra for these features. Example: 'I can't believe I have to pay $10/month for basic parental controls that are free on other routers.'

I can't believe I have to pay $10/month for basic parental controls that are free on other routers.

A significant number of users report frequent connectivity issues, including devices dropping connections or not staying connected. This affects around 20% of users, leading to frustration and consideration of alternative products. Example: 'My Eero constantly drops connections, especially with Apple devices, making it unreliable.'

My Eero constantly drops connections, especially with Apple devices, making it unreliable.

Users often find the setup process confusing and support unhelpful, with some needing multiple attempts or external assistance to get the system working. This issue affects about 10% of users. Example: 'The setup instructions were unclear, and support was not helpful, making it a frustrating experience.'

The setup instructions were unclear, and support was not helpful, making it a frustrating experience.

There are concerns about privacy, with users unhappy about needing to provide personal information to use the app. Approximately 5% of users express discomfort with data collection practices. Example: 'I don't want to give my personal info just to set up a router; it's invasive.'

I don't want to give my personal info just to set up a router; it's invasive.