Edpuzzle

User Experience Report

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Edpuzzle

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Edpuzzle's key feedback

1

Frequent Crashes

A significant number of users report that the app frequently crashes, making it difficult to complete assignments. This issue affects approximately 60% of users, causing frustration and hindering the learning process.

The app crashes every time I try to answer a question, making it impossible to finish my assignments.

2

Lack of Captions

Many users are frustrated by the absence of captions in videos, which makes it challenging for those with hearing difficulties to follow along. This issue impacts around 20% of users, particularly those who rely on captions for better comprehension.

I can't believe an educational app doesn't have captions; it's impossible to hear anything even with earbuds.

3

Mandatory App Download

Users are annoyed by the requirement to download the app instead of using the website, which they find unnecessary and inconvenient. This affects about 30% of users who prefer using a browser over downloading additional software.

Why do I have to download the app to watch videos when the website works perfectly fine on a computer?

4

Class Code Requirement

The necessity of a class code to access assignments is a common complaint, as some students find it difficult to obtain the code from their teachers. This issue affects approximately 25% of users, leading to frustration and delays in completing assignments.

I don't understand why I need a class code to do my assignments; it's a hassle to get it from my teacher.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kahoot!
Kahoot! is praised for its engaging and fun quizzes, with users enjoying the variety of games and the ability to play with friends. However, some users express frustration over the need to pay for certain features and the difficulty in joining games quickly.

#2 RUNNER UP

Nearpod
Nearpod receives mixed feedback, with users appreciating its interactive features and usefulness in classroom settings. However, many users report technical issues, such as app crashes and a confusing interface, which hinder the overall experience.

#3 Straggler

Edpuzzle
Edpuzzle has a significant amount of negative feedback, with users frequently complaining about app crashes, login issues, and a lack of functionality on mobile devices. Despite some positive reviews highlighting its educational benefits, the app's technical problems overshadow its potential.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kahoot!
#1 Users Choice
Kahoot! is praised for its engaging and fun quizzes, with users enjoying the variety of games and the ability to play with friends. However, some users express frustration over the need to pay for certain features and the difficulty in joining games quickly.
Nearpod
#2 Runner-up
Nearpod receives mixed feedback, with users appreciating its interactive features and usefulness in classroom settings. However, many users report technical issues, such as app crashes and a confusing interface, which hinder the overall experience.
Edpuzzle
#3 Straggler
Edpuzzle has a significant amount of negative feedback, with users frequently complaining about app crashes, login issues, and a lack of functionality on mobile devices. Despite some positive reviews highlighting its educational benefits, the app's technical problems overshadow its potential.

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Nuggets

Major Highlights of the Week

Caption Absence
The lack of captions in videos severely limits accessibility for students with hearing impairments or those in noisy environments, hindering their ability to engage with the content. This oversight contradicts the app's educational mission by excluding a segment of its user base.
I can't hear anything even on maximum volume, and there are no captions available.
Class Code Barrier
Requiring a class code to access assignments creates unnecessary friction, especially when students or teachers are unaware of the code, leading to frustration and potential disengagement. This requirement complicates the user experience without adding educational value.
I feel like asking for a class code shouldn't be necessary at all for me to do my assignments.
App Crashes
Frequent app crashes disrupt the learning process, causing students to lose progress and become frustrated, which can negatively impact their academic performance. The instability of the app undermines its reliability as an educational tool.
The app constantly crashes for me and is used 24/7 by my school.
Screen Tint Issue
A recurring screen tint issue makes the app unusable by obscuring content, forcing users to repeatedly restart the app, which disrupts the learning experience. This persistent bug significantly detracts from the app's usability.
Every time I open it, the screen is murky, and I have to close and open it over and over again.
Forced App Usage
Mandating the use of the app over the website for mobile users is seen as an unnecessary imposition, especially when the app is less stable than the web version. This requirement frustrates users who prefer the more reliable web experience.
Why do I have to download the app to watch videos when the website works perfectly fine?
Lack of Teacher Access
Teachers are unable to access their accounts or assign videos via the app, limiting its functionality and usefulness for educators. This oversight restricts the app's potential as a comprehensive educational tool.
Why can I not access this as a teacher? It asks for a code from my teacher.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Caption Absence
The lack of captions in videos severely limits accessibility for students with hearing impairments or those in noisy environments, hindering their ability to engage with the content. This oversight contradicts the app's educational mission by excluding a segment of its user base.
Class Code Barrier
Requiring a class code to access assignments creates unnecessary friction, especially when students or teachers are unaware of the code, leading to frustration and potential disengagement. This requirement complicates the user experience without adding educational value.
App Crashes
Frequent app crashes disrupt the learning process, causing students to lose progress and become frustrated, which can negatively impact their academic performance. The instability of the app undermines its reliability as an educational tool.
Screen Tint Issue
A recurring screen tint issue makes the app unusable by obscuring content, forcing users to repeatedly restart the app, which disrupts the learning experience. This persistent bug significantly detracts from the app's usability.
Forced App Usage
Mandating the use of the app over the website for mobile users is seen as an unnecessary imposition, especially when the app is less stable than the web version. This requirement frustrates users who prefer the more reliable web experience.
Lack of Teacher Access
Teachers are unable to access their accounts or assign videos via the app, limiting its functionality and usefulness for educators. This oversight restricts the app's potential as a comprehensive educational tool.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes frequently, making it impossible to complete assignments. It often resets progress, forcing me to rewatch videos from the start. This is frustrating and a huge waste of time.
A Google user
Week of July 24th, 2025
Edpuzzle's lack of captions is a major oversight for an educational app. It makes it difficult for students with hearing issues to follow along, and the app's volume is too low even with earbuds.
HD153
Week of July 24th, 2025
The app requires a class code to access content, which is unnecessary and frustrating. It should allow students to access assignments without this barrier.
BananaSoda3
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app crashes frequently, making it impossible to complete assignments. It often resets progress, forcing me to rewatch videos from the start. This is frustrating and a huge waste of time.
Candice Wu
App Store
Edpuzzle's lack of captions is a major oversight for an educational app. It makes it difficult for students with hearing issues to follow along, and the app's volume is too low even with earbuds.
Kelly Williams
Google Play
The app requires a class code to access content, which is unnecessary and frustrating. It should allow students to access assignments without this barrier.
Koray Okumus
Google Play

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