edikted

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of edikted's key feedback

Shipping Delays

A significant number of users experience delays in receiving their orders, even when opting for express shipping. Approximately 10% of users report this issue, which affects their plans and causes frustration.

I paid for express shipping, but my order arrived six days late, ruining my travel plans.

App Glitches

Users frequently encounter glitches within the app, such as loading issues and crashes, which hinder their shopping experience. Around 15% of users have reported these technical problems.

The app crashes constantly, making it frustrating to shop and causing me to consider not using it anymore.

Customer Service Issues

There are numerous complaints about poor customer service, including unresponsive support and unresolved issues. Approximately 8% of users express dissatisfaction with the customer service experience.

I didn't receive my full order and my emails to customer service were ignored.

Cart and Wishlist Problems

Users face issues with their cart and wishlist not saving correctly across devices, leading to inconvenience and lost items. This affects about 7% of users.

My wishlist doesn't save when I log in on a different device, which is very upsetting.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zara

Zara receives high praise for its quality products, trendy styles, and efficient app experience. However, some users report issues with customer service and delivery, which can detract from the overall experience.

#2 RUNNER UP

edikted

Edikted is loved for its trendy and high-quality clothing, with many users expressing satisfaction with the app's ease of use and fast delivery. However, some users experience issues with customer service, app glitches, and order mishaps, leading to mixed feedback.

#3 Straggler

ASOS

ASOS is appreciated for its wide selection, trendy styles, and easy returns process. Despite this, many users report significant issues with customer service, delivery delays, and inconsistent product quality, which negatively impact the shopping experience.

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Nuggets

Major Highlights of the Week

Shipping Delays

Express shipping promises are not being met, leading to significant delays and unmet customer expectations.

I paid for express shipping expecting my order in 1-2 days, but it arrived 6 days later, missing my trip.

Size Selection Glitch

Users experience issues with selecting sizes, as the app either fails to load size options or defaults to an incorrect size.

When I try to select a size, the app just shows a loading screen and doesn't let me choose.

Cart Synchronization

The app fails to synchronize cart contents across devices, causing frustration when users switch devices.

My cart items weren't saved when I logged in on a different device, forcing me to start over.

Customer Service Response

There are significant delays in customer service responses, with users waiting days for email replies, impacting issue resolution.

I emailed about a missing item and got no response, even after waiting the suggested business days.

Order Errors

Users report receiving incorrect items due to coding errors on the app, leading to dissatisfaction and mistrust.

I ordered pants but received a shirt twice because of incorrect coding on the app.

App Crashes

Frequent app crashes disrupt the shopping experience, leading to user frustration and potential loss of sales.

The app keeps crashing, and I've refreshed it multiple times, making me not want to shop anymore.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Shipping Delays

Express shipping promises are not being met, leading to significant delays and unmet customer expectations.

Size Selection Glitch

Users experience issues with selecting sizes, as the app either fails to load size options or defaults to an incorrect size.

Cart Synchronization

The app fails to synchronize cart contents across devices, causing frustration when users switch devices.

Customer Service Response

There are significant delays in customer service responses, with users waiting days for email replies, impacting issue resolution.

Order Errors

Users report receiving incorrect items due to coding errors on the app, leading to dissatisfaction and mistrust.

App Crashes

Frequent app crashes disrupt the shopping experience, leading to user frustration and potential loss of sales.

Quotes of the week

Hear from some of the most impactful users to drive changes

Edikted has amazing clothing and great material, but I had issues with express shipping. It was supposed to take 1-2 days, but it arrived 6 days later, which was disappointing as I needed it for a trip.

User research378

Week of July 24th, 2025

The app is good, but I constantly face issues with my wishlist not being saved when I log in on a different device. It's frustrating to have to re-add everything.

User 𝔪𝔬𝔯𝔦𝔞𝔥.

Week of July 24th, 2025

I love Edikted, but the app keeps crashing, making it difficult to shop. I've refreshed it multiple times, but the issue persists, which is discouraging.

User CountryLemonCake

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is good, but I constantly face issues with my wishlist not being saved when I log in on a different device. It's frustrating to have to re-add everything.

Kelly Williams

Google Play

I love Edikted, but the app keeps crashing, making it difficult to shop. I've refreshed it multiple times, but the issue persists, which is discouraging.

Koray Okumus

Google Play

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User Experience Report

Report Date

edikted

Top Insights This Week

Shipping Delays

App Glitches

Customer Service Issues

Cart and Wishlist Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts