EDF & MOI

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of EDF & MOI's key feedback

App Crashes

A significant number of users report that the app frequently crashes or becomes unresponsive, especially after updates. This issue affects approximately 15% of users, causing frustration as they are unable to access their consumption data reliably.

The app crashes every time I try to view my energy consumption history.

Update Issues

Many users experience problems with mandatory updates that either fail to install or render the app unusable. This affects around 10% of users, who find themselves unable to use the app until the issue is resolved.

I can't use the app because it keeps asking for an update that won't install.

Delayed Data

Users frequently mention that the app provides outdated consumption data, often lagging by several days. This affects about 20% of users, making it difficult for them to track their energy usage in real-time.

The daily electricity usage data is now one week old - not helpful.

Login Problems

A number of users face difficulties with logging in, often due to authentication errors or the app not saving login information. This issue impacts approximately 12% of users, leading to repeated login attempts and frustration.

I have to log in every time I open the app, which is a huge inconvenience.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

EDF & MOI

EDF & MOI receives mixed feedback. Users appreciate its ease of use, detailed consumption tracking, and helpful features like bill payment and consumption analysis. However, some users report frequent crashes, login issues, and problems with updates.

#2 RUNNER UP

TotalEnergies

TotalEnergies app is criticized for its payment system, with users frustrated by pre-authorizations and delayed refunds. Many users experience technical issues, such as errors during transactions and location detection problems, leading to dissatisfaction.

#3 Straggler

Engie Particuliers

Engie Particuliers is generally well-received for its user-friendly interface and effective customer service. Users find the app reliable for monitoring energy consumption and appreciate the helpfulness of the support team.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes, especially when users attempt to access their energy consumption history, rendering it unreliable for tracking usage. This instability undermines the app's core functionality of providing real-time consumption data.

The application continues to crash every time I check my energy consumption history.

Update Issues

Mandatory updates often fail to install, leaving users unable to access the app. This disrupts user experience and prevents them from managing their energy consumption effectively.

The app demands an update that won't install, making it unusable for days.

Users face persistent login issues, including repeated disconnections and failure to save login credentials, which hinders seamless access to their accounts. This affects user retention and satisfaction.

I have to log in every time I open the app, which is a huge waste of time.

Delayed Data

Consumption data is often delayed by several days, which limits the app's utility for real-time energy management. This delay frustrates users who rely on timely data to adjust their energy usage.

The daily electricity usage data is now one week old - not helpful.

Language Barrier

The lack of an English version limits accessibility for non-French speakers, reducing the app's potential user base. This language limitation is a significant barrier for international users.

It’s really practical app but it would be great to have an English version.

Inaccurate Consumption

Reported energy consumption figures are often inaccurate or inconsistent, leading to confusion and mistrust among users. This inconsistency challenges the app's credibility in providing reliable data.

The consumption figures are incomprehensible, inconsistent, and unstable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

Update Issues

Mandatory updates often fail to install, leaving users unable to access the app. This disrupts user experience and prevents them from managing their energy consumption effectively.

Delayed Data

Consumption data is often delayed by several days, which limits the app's utility for real-time energy management. This delay frustrates users who rely on timely data to adjust their energy usage.

Language Barrier

The lack of an English version limits accessibility for non-French speakers, reducing the app's potential user base. This language limitation is a significant barrier for international users.

Inaccurate Consumption

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work well, but now it crashes constantly and I can't access my consumption history. It's frustrating and needs fixing.

House Account

The app is practical for tracking consumption, but the daily updates are often delayed by several days, making it hard to manage my usage effectively.

Margaret Norah

I appreciate the app's features, but the constant need for updates and re-login is annoying. It disrupts the user experience significantly.

Phil A.

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work well, but now it crashes constantly and I can't access my consumption history. It's frustrating and needs fixing.

Candice Wu

App Store

The app is practical for tracking consumption, but the daily updates are often delayed by several days, making it hard to manage my usage effectively.

Kelly Williams

Google Play

I appreciate the app's features, but the constant need for updates and re-login is annoying. It disrupts the user experience significantly.

Koray Okumus

Google Play

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User Experience Report

Report Date

EDF & MOI

Top Insights This Week

App Crashes

Update Issues

Delayed Data

Login Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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