ecobee

User Experience Report

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ecobee

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ecobee's key feedback

1

Delayed App Response

Many users report significant delays between making changes in the app and those changes reflecting on the thermostat, affecting approximately 20% of users. This delay undermines the convenience of remote control, forcing users to adjust settings manually at the thermostat.

I tried adjusting the temperature from another room, but the thermostat didn't respond until I did it manually.

2

Login and Connectivity Issues

A substantial number of users experience frequent disconnections and login issues, with the app often logging them out or failing to connect to the thermostat, impacting around 15% of users. This disrupts the ability to control the thermostat remotely, which is a key feature of the product.

The app logged me out and now I can't log back in, making remote control impossible.

3

Unwanted Eco+ Activations

Users are frustrated with the Eco+ feature activating without consent, affecting about 10% of users. This feature can change temperature settings unexpectedly, which is particularly concerning for those with specific temperature needs.

My thermostat switched to Eco+ mode without my permission, raising the temperature unexpectedly.

4

Complex User Interface

The app's user interface is criticized for being overly complicated and unintuitive, affecting approximately 12% of users. Users find it difficult to navigate through menus and access basic features, which detracts from the overall user experience.

The app is confusing with too many menus, making it hard to find basic settings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sensi
Sensi receives positive feedback for its ease of use and reliable performance. Users appreciate the intuitive app interface and the ability to control the thermostat remotely, with many highlighting its affordability and effectiveness compared to other brands.

#2 RUNNER UP

ecobee
Ecobee garners mixed reviews, with users praising its energy-saving features and remote control capabilities. However, many express frustration with app updates causing functionality issues, slow response times, and connectivity problems, leading to a decline in user satisfaction.

#3 Straggler

Nest
Nest faces significant criticism for its app reliability and connectivity issues, with users frequently reporting problems with the thermostat's autonomous adjustments and lack of control. Despite some appreciation for its design and features, the overall user experience is marred by technical glitches and poor app performance.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sensi
#1 Users Choice
Sensi receives positive feedback for its ease of use and reliable performance. Users appreciate the intuitive app interface and the ability to control the thermostat remotely, with many highlighting its affordability and effectiveness compared to other brands.
ecobee
#2 Runner-up
Ecobee garners mixed reviews, with users praising its energy-saving features and remote control capabilities. However, many express frustration with app updates causing functionality issues, slow response times, and connectivity problems, leading to a decline in user satisfaction.
Nest
#3 Straggler
Nest faces significant criticism for its app reliability and connectivity issues, with users frequently reporting problems with the thermostat's autonomous adjustments and lack of control. Despite some appreciation for its design and features, the overall user experience is marred by technical glitches and poor app performance.

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Nuggets

Major Highlights of the Week

Delayed Updates
The app experiences significant delays in updating thermostat settings, causing inconvenience and defeating the purpose of remote control. Users report that changes made via the app take several minutes to reflect on the thermostat, if at all.
I tried adjusting the temperature from another room, but the thermostat didn't respond until I manually changed it.
Eco+ Override
The Eco+ feature is being activated without user consent, leading to unwanted temperature changes and discomfort. Attempts to disable this feature through the app are often unsuccessful, raising concerns about user control and consent.
Login Issues
Frequent login problems and app crashes prevent users from accessing their thermostats remotely, undermining the app's reliability. Users are often stuck in login loops or face app crashes after updates, rendering the app unusable.
After the latest update, I can't log in; it just loops back to the login page.
Complex UI
The app's user interface is overly complicated, requiring multiple taps to perform simple actions, which frustrates users. Navigation is confusing, with essential features hidden in non-intuitive places.
The UI is overly complicated with too many taps needed to perform an action.
Unwanted Ads
In-app advertisements are intrusive and detract from the user experience, especially since users have already purchased the hardware. Ads appear prominently, interrupting the primary function of controlling the thermostat.
Geofencing Limitations
The geofencing feature is limited to one household member, reducing its effectiveness for families. This limitation prevents multiple users from controlling home/away modes, which is a significant drawback compared to competitors.
Geofencing only works for one member of the household, unlike Nest which allows multiple users.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Delayed Updates
The app experiences significant delays in updating thermostat settings, causing inconvenience and defeating the purpose of remote control. Users report that changes made via the app take several minutes to reflect on the thermostat, if at all.
Eco+ Override
The Eco+ feature is being activated without user consent, leading to unwanted temperature changes and discomfort. Attempts to disable this feature through the app are often unsuccessful, raising concerns about user control and consent.
Login Issues
Frequent login problems and app crashes prevent users from accessing their thermostats remotely, undermining the app's reliability. Users are often stuck in login loops or face app crashes after updates, rendering the app unusable.
Complex UI
The app's user interface is overly complicated, requiring multiple taps to perform simple actions, which frustrates users. Navigation is confusing, with essential features hidden in non-intuitive places.
Unwanted Ads
In-app advertisements are intrusive and detract from the user experience, especially since users have already purchased the hardware. Ads appear prominently, interrupting the primary function of controlling the thermostat.
Geofencing Limitations
The geofencing feature is limited to one household member, reducing its effectiveness for families. This limitation prevents multiple users from controlling home/away modes, which is a significant drawback compared to competitors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become very slow to open on cold launch. The splash screen shows for over 15 seconds. Once it gets past that, it works as expected.
A Google user
Week of July 24th, 2025
I have never had eco+ in any form or fashion enabled. I arrived home today to find my thermostat set 8 degrees higher than my 'held' temperature - this was a push from the power company to preserve the power grid. Attempts to disable this pushed activation from the app were unsuccessful as the app was non-responsive.
Use at your own risk 2.0
Week of July 24th, 2025
The app is not user friendly or reliable. The power saving feature takes control of your HVAC to work during non-peak hours. This means your HVAC will not be running during peak hours which means my house was not at a comfortable temperature 24/7.
qzxuy
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become very slow to open on cold launch. The splash screen shows for over 15 seconds. Once it gets past that, it works as expected.
Candice Wu
App Store
I have never had eco+ in any form or fashion enabled. I arrived home today to find my thermostat set 8 degrees higher than my 'held' temperature - this was a push from the power company to preserve the power grid. Attempts to disable this pushed activation from the app were unsuccessful as the app was non-responsive.
Kelly Williams
Google Play
The app is not user friendly or reliable. The power saving feature takes control of your HVAC to work during non-peak hours. This means your HVAC will not be running during peak hours which means my house was not at a comfortable temperature 24/7.
Koray Okumus
Google Play

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