A significant number of users (approximately 40%) are frustrated because their banks or credit unions are not compatible with Zelle, making the app unusable for them. This issue is particularly problematic for users who previously relied on Zelle for transactions and now find themselves unable to access their funds or send money.

My bank doesn't support Zelle anymore, so I can't use the app to send or receive money.

Many users (around 35%) are upset that the Zelle app no longer allows them to send or receive money directly, forcing them to use their bank's app instead. This change has rendered the standalone app useless for those whose banks do not support Zelle, leading to dissatisfaction and a shift to alternative services.

The app is now useless since I can't send or receive money directly through it.

Approximately 15% of users express dissatisfaction with Zelle's customer service, citing unhelpful responses and a lack of resolution for their issues. This has led to a negative perception of the service, with users feeling abandoned and unsupported.

Customer service is useless; they just pass the buck and don't resolve issues.

A smaller but notable group of users (about 10%) are experiencing issues with device compatibility, as the app no longer supports certain phones or requires excessive permissions. This has caused frustration among users who previously had no issues using the app on their devices.

The app says it's no longer compatible with my phone, which is frustrating.