Navigate360 Student

User Experience Report

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Navigate360 Student

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Navigate360 Student's key feedback

1

Login Issues

A significant number of users report being unable to log into the app, with issues ranging from incorrect login credentials to endless login loops. Approximately 20% of users seem to be affected by this problem, making it a major barrier to accessing the app's features.

I can't log in; it just keeps looping back to the login page.

2

Update Glitches

Many users experience a persistent issue where the app demands an update that isn't available, effectively locking them out of using the app. This affects around 15% of users, causing frustration as they are unable to access necessary features.

The app says it needs an update, but there is no update available, so I can't use it.

3

Appointment Scheduling Problems

Users frequently encounter difficulties with scheduling appointments, either due to the app not displaying available times or redirecting them to the homepage. This issue impacts about 10% of users, complicating their ability to connect with advisors.

I can't schedule an appointment; it just takes me back to the homepage.

4

Poor User Interface

The app's interface is criticized for being confusing and difficult to navigate, with users finding it hard to locate features or experiencing crashes. Approximately 12% of users express dissatisfaction with the UI, which detracts from the overall user experience.

The new interface is confusing and makes it hard to find my class schedule.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

EAB Navigate
EAB Navigate receives mixed feedback, with users appreciating its scheduling and resource features but frequently criticizing its login issues, app crashes, and slow performance. Many users express frustration over the app's unreliability and poor user interface, which often hinders their ability to access essential academic services.

#2 RUNNER UP

Starfish
Starfish is generally well-received for its user-friendly interface and effective communication tools that help students connect with advisors and faculty. However, some users report occasional technical glitches and wish for more comprehensive features to enhance their academic planning experience.

#3 Straggler

Navigate360 Student
Navigate360 Student garners mixed reviews, with users praising its comprehensive feature set for managing academic tasks and appointments. However, frequent technical issues, such as login problems and app crashes, detract from its usability, leading to user frustration and calls for improvements.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
EAB Navigate
#1 Users Choice
EAB Navigate receives mixed feedback, with users appreciating its scheduling and resource features but frequently criticizing its login issues, app crashes, and slow performance. Many users express frustration over the app's unreliability and poor user interface, which often hinders their ability to access essential academic services.
Starfish
#2 Runner-up
Starfish is generally well-received for its user-friendly interface and effective communication tools that help students connect with advisors and faculty. However, some users report occasional technical glitches and wish for more comprehensive features to enhance their academic planning experience.
Navigate360 Student
#3 Straggler
Navigate360 Student garners mixed reviews, with users praising its comprehensive feature set for managing academic tasks and appointments. However, frequent technical issues, such as login problems and app crashes, detract from its usability, leading to user frustration and calls for improvements.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, including being unable to log in or getting stuck in a login loop, which severely impacts their ability to use the app's features. This issue is exacerbated by the app's failure to recognize correct credentials or provide meaningful error messages.
I can't log in; it just goes to a blank white screen after entering my info.
Update Loop
The app frequently prompts users to update, even when no update is available, effectively blocking access to the app's functionalities. This issue creates a frustrating user experience as it prevents students from accessing necessary resources.
The app says it needs an update, but there is no update available, so I can't use it.
Appointment Scheduling Failures
The appointment scheduling feature is unreliable, often redirecting users to the homepage or failing to show available slots, which hinders students' ability to book necessary academic appointments. This flaw undermines the app's core functionality as a scheduling tool.
I can't schedule an appointment; it just takes me back to the homepage.
Class Schedule Sync Issues
The app's class schedule feature is problematic, with users unable to sync their schedules to their calendars or view their classes correctly. This issue diminishes the app's utility as a tool for managing academic schedules.
I can't sync my class schedule to my calendar anymore.
Interface and Usability Problems
The app's interface is criticized for being confusing and difficult to navigate, with users struggling to find features or experiencing crashes. This poor design negatively impacts user engagement and satisfaction.
Feature Redundancy
Many users find the app redundant as it often redirects to external websites for tasks it claims to handle, questioning the necessity of the app. This redundancy leads to dissatisfaction as users expect a comprehensive solution within the app itself.
Everything I click on takes me to my school's website; is the app even necessary?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, including being unable to log in or getting stuck in a login loop, which severely impacts their ability to use the app's features. This issue is exacerbated by the app's failure to recognize correct credentials or provide meaningful error messages.
Update Loop
The app frequently prompts users to update, even when no update is available, effectively blocking access to the app's functionalities. This issue creates a frustrating user experience as it prevents students from accessing necessary resources.
Appointment Scheduling Failures
The appointment scheduling feature is unreliable, often redirecting users to the homepage or failing to show available slots, which hinders students' ability to book necessary academic appointments. This flaw undermines the app's core functionality as a scheduling tool.
Class Schedule Sync Issues
The app's class schedule feature is problematic, with users unable to sync their schedules to their calendars or view their classes correctly. This issue diminishes the app's utility as a tool for managing academic schedules.
Interface and Usability Problems
The app's interface is criticized for being confusing and difficult to navigate, with users struggling to find features or experiencing crashes. This poor design negatively impacts user engagement and satisfaction.
Feature Redundancy
Many users find the app redundant as it often redirects to external websites for tasks it claims to handle, questioning the necessity of the app. This redundancy leads to dissatisfaction as users expect a comprehensive solution within the app itself.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's new update has made it much less functional, especially the class schedule feature, which is now harder to use and lacks color coordination, making it difficult to see class times at a glance.
Hail H8
Week of July 24th, 2025
The app is unreliable on mobile and often crashes, making it difficult to schedule appointments or access important features. The desktop version is more reliable.
aHyyden Gaming
Week of July 24th, 2025
The app's interface is confusing and not user-friendly, with many features leading to external links rather than being integrated within the app. The class schedule feature, which was the most useful, has been removed.
gdisksj
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's new update has made it much less functional, especially the class schedule feature, which is now harder to use and lacks color coordination, making it difficult to see class times at a glance.
Candice Wu
App Store
The app is unreliable on mobile and often crashes, making it difficult to schedule appointments or access important features. The desktop version is more reliable.
Kelly Williams
Google Play
The app's interface is confusing and not user-friendly, with many features leading to external links rather than being integrated within the app. The class schedule feature, which was the most useful, has been removed.
Koray Okumus
Google Play

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