MyDyson™

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MyDyson™'s key feedback

Connectivity Issues

A significant number of users, approximately 30%, report persistent connectivity problems with the app, particularly when trying to connect their devices to Wi-Fi or the Dyson network. This issue often results in users being unable to control their devices remotely, leading to frustration and dissatisfaction.

I can't connect my Dyson to the app anymore, even after multiple attempts and troubleshooting.

Login Difficulties

Around 20% of users experience difficulties with the login process, including issues with password resets and two-factor authentication. These problems prevent users from accessing the app and utilizing its features, causing significant inconvenience.

I can't log into the app despite resetting my password multiple times.

App Design Flaws

Approximately 15% of users are frustrated with recent app design changes, such as the removal of the swipe feature for device navigation and the addition of a prominent shop button, which they find intrusive and unnecessary.

The new app design is terrible; I miss the swipe feature to switch between devices.

Excessive Permissions

About 10% of users are concerned about the app's requirement for excessive permissions, such as access to location and Wi-Fi passwords, which they find intrusive and unnecessary for basic device control.

Why does the app need my Wi-Fi password and location just to control a fan?

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

iRobot Home

iRobot Home receives high praise for its effectiveness in cleaning, especially for pet owners, and its reliable customer service. Users appreciate the convenience and time-saving aspects, although some report occasional technical issues with connectivity and mapping.

#2 RUNNER UP

MyDyson™

MyDyson™ app garners mixed feedback, with users appreciating its ease of use and functionality for controlling Dyson products. However, connectivity issues and lack of compatibility with certain devices, like Google Home, are common complaints, alongside frustrations with app updates and customer support.

#3 Straggler

SharkClean

SharkClean is well-regarded for its cleaning performance and ease of use, particularly for pet owners. However, users frequently encounter app-related issues, such as connectivity problems and login frustrations, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Users face significant challenges with the app's login process, including password reset failures and excessive security measures. This creates a barrier to accessing device controls, leading to frustration and dissatisfaction.

I can't reset my password and access my Dyson account, making the app unusable.

Connectivity Problems

The app frequently fails to connect to Dyson devices, even when network conditions are optimal. This undermines the app's core functionality and frustrates users who rely on it for device control.

My Dyson fan won't connect to the app despite being on the same Wi-Fi network.

Design Flaws

Recent app updates have removed intuitive navigation features like swiping between devices, forcing users to navigate cumbersome menus. This change has degraded the user experience and increased the steps needed to perform simple tasks.

The removal of the swipe feature makes switching between devices tedious and frustrating.

Unwanted Ads

Users are receiving unsolicited marketing notifications despite opting out, which damages brand trust and user experience. This aggressive marketing approach is seen as intrusive and unwelcome.

Device Registration Failures

The app struggles with registering new devices, often failing to recognize serial numbers or connect via Bluetooth. This issue renders the app ineffective for new device owners.

I can't register my new Dyson fan on the app, as it doesn't recognize the serial number.

App Crashes

Frequent app crashes during critical operations, such as device pairing, disrupt the user experience and prevent successful device management. This instability is a major source of user frustration.

The app crashes every time I try to pair my new Dyson device.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connectivity Problems

The app frequently fails to connect to Dyson devices, even when network conditions are optimal. This undermines the app's core functionality and frustrates users who rely on it for device control.

Design Flaws

Unwanted Ads

Users are receiving unsolicited marketing notifications despite opting out, which damages brand trust and user experience. This aggressive marketing approach is seen as intrusive and unwelcome.

Device Registration Failures

The app struggles with registering new devices, often failing to recognize serial numbers or connect via Bluetooth. This issue renders the app ineffective for new device owners.

App Crashes

Frequent app crashes during critical operations, such as device pairing, disrupt the user experience and prevent successful device management. This instability is a major source of user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update removed the swipe feature between devices, making navigation cumbersome. The new bottom buttons often lead to accidental shop openings, which feels like a push towards shopping rather than improving user experience.

Nasfan Nasar

I can't connect my Dyson PureCool air purifier to the app anymore. The air quality graphs have stopped working since the last update, making it impossible to track pollutant levels throughout the day.

LJH246

The app is more focused on shopping than device control. Instead of adding useful features like Homekit support, it seems the priority was to boost sales metrics. This shift in focus is disappointing for daily users.

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

MyDyson™

Top Insights This Week

Connectivity Issues

Login Difficulties

App Design Flaws

Excessive Permissions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts