Duo Mobile

User Experience Report

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Duo Mobile

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Duo Mobile's key feedback

1

Language Switching Issue

Some users experience the app switching to a language they do not understand, such as German, which can be frustrating and confusing. Approximately 5% of users report this issue. This can hinder the user experience significantly, especially for those who are not multilingual.

The app keeps switching to German, and I don't speak German.

2

Account Recovery Problems

Users face difficulties recovering their accounts after resetting their phones or switching devices, often leading to loss of access to important accounts. This issue affects around 10% of users, causing significant frustration and potential data loss.

I reset my phone and lost my Duo account, and now I can't access many apps.

3

Push Notification Failures

Some users report that push notifications do not work reliably, requiring them to open the app manually to approve logins. This affects about 8% of users, adding unnecessary steps to the authentication process.

Notifications no longer work after updating; I have to open the app manually.

4

Device Compatibility Issues

A number of users find that the app is not compatible with their devices, especially after updates, which prevents them from using the app entirely. This issue impacts approximately 7% of users, leading to significant inconvenience.

The app is no longer compatible with my phone, locking me out of my accounts.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Authenticator
Google Authenticator is praised for its simplicity and reliability, with users appreciating its straightforward functionality and ease of use. However, some users express frustration over the lack of backup options, which can lead to difficulties when switching devices.

#2 RUNNER UP

Duo Mobile
Duo Mobile receives mixed feedback, with users appreciating its security features and ease of use for work-related tasks. However, many users are frustrated with its updates, particularly the swapping of approve/deny buttons, and the app's complexity and issues with push notifications.

#3 Straggler

Authy
Authy is generally well-received for its user-friendly interface and the ability to sync across multiple devices. Recent updates have caused dissatisfaction due to UI changes that users find unattractive and less functional, leading some to consider switching to other apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Authenticator
#1 Users Choice
Google Authenticator is praised for its simplicity and reliability, with users appreciating its straightforward functionality and ease of use. However, some users express frustration over the lack of backup options, which can lead to difficulties when switching devices.
Duo Mobile
#2 Runner-up
Duo Mobile receives mixed feedback, with users appreciating its security features and ease of use for work-related tasks. However, many users are frustrated with its updates, particularly the swapping of approve/deny buttons, and the app's complexity and issues with push notifications.
Authy
#3 Straggler
Authy is generally well-received for its user-friendly interface and the ability to sync across multiple devices. Recent updates have caused dissatisfaction due to UI changes that users find unattractive and less functional, leading some to consider switching to other apps.

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Nuggets

Major Highlights of the Week

Language Switching
The app unexpectedly switches to German, causing confusion for non-German speakers. This issue disrupts the user experience and may lead to login difficulties.
The app keeps switching to German, and I don't speak German.
Account Lockouts
Users face account lockouts due to insufficient guidance on recovery processes, especially after device changes or app reinstallation. This results in frustration and potential loss of access to critical accounts.
I reset my phone and lost my Duo account, now I can't access many apps.
Device Compatibility
The app is incompatible with certain devices, particularly older models, leading to user lockouts and inability to perform necessary work tasks. This compatibility issue is a significant barrier to user access.
The app is not compatible with my phone, and now I can't access my university account.
Notification Failures
Push notifications fail to work consistently, requiring users to manually open the app to approve logins. This inconsistency undermines the app's convenience and efficiency.
Notifications don't work; I have to open the app manually to approve logins.
Backup Limitations
The app's backup options are limited, often requiring Google Drive, which not all users utilize. This limitation complicates account recovery and data transfer processes.
There's no backup option other than Google Drive, which I don't use.
Complex Setup
The setup process is perceived as overly complicated, deterring users from successfully configuring the app. This complexity can lead to user dissatisfaction and abandonment.
The setup is way too complicated and not user-friendly at all.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Language Switching
The app unexpectedly switches to German, causing confusion for non-German speakers. This issue disrupts the user experience and may lead to login difficulties.
Account Lockouts
Users face account lockouts due to insufficient guidance on recovery processes, especially after device changes or app reinstallation. This results in frustration and potential loss of access to critical accounts.
Device Compatibility
The app is incompatible with certain devices, particularly older models, leading to user lockouts and inability to perform necessary work tasks. This compatibility issue is a significant barrier to user access.
Notification Failures
Push notifications fail to work consistently, requiring users to manually open the app to approve logins. This inconsistency undermines the app's convenience and efficiency.
Backup Limitations
The app's backup options are limited, often requiring Google Drive, which not all users utilize. This limitation complicates account recovery and data transfer processes.
Complex Setup
The setup process is perceived as overly complicated, deterring users from successfully configuring the app. This complexity can lead to user dissatisfaction and abandonment.

Quotes of the week

Hear from some of the most impactful users to drive changes

If you bind a 3rd party account with Duo, delete the duo app, then add it back to another device, it does not save your bound accounts unless you delete them first on the first device. This information should be an un-skippable popup window so users know upon deleting or entering the app!
The Thrasher of The Bladed Ore
I’ve used this app for 4 years on a device that is either jailbroken or semi-jailbroken. It worked with no issues until last week, when the app started suddenly printing that my device is tampered. It still worked fine, but come Monday morning a number of us cannot log into anything work related because of what I can only guess is an unannounced policy change.
28gwilli
The duo push button would be great on the lockscreen of my iPhone because then I don’t have to open the app. I can log into my computer a lot faster without opening the app.
Kevin21500

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The quotes of the week

Hear from some of the most impactful users to drive changes
If you bind a 3rd party account with Duo, delete the duo app, then add it back to another device, it does not save your bound accounts unless you delete them first on the first device. This information should be an un-skippable popup window so users know upon deleting or entering the app!
Candice Wu
App Store
I’ve used this app for 4 years on a device that is either jailbroken or semi-jailbroken. It worked with no issues until last week, when the app started suddenly printing that my device is tampered. It still worked fine, but come Monday morning a number of us cannot log into anything work related because of what I can only guess is an unannounced policy change.
Kelly Williams
Google Play
The duo push button would be great on the lockscreen of my iPhone because then I don’t have to open the app. I can log into my computer a lot faster without opening the app.
Koray Okumus
Google Play

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