Dubizzle

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Dubizzle's key feedback

Scam Concerns

A significant number of users, approximately 20%, report encountering scams and fraudulent activities on the platform. Users express frustration over fake listings, scam job offers, and dishonest sellers, which undermines trust in the app. Dubizzle needs to enhance its verification processes to protect users from these scams.

This application is full of scammers and scamming offers; always check if the agent is verified.

Customer Support Issues

Around 15% of users are dissatisfied with the customer support provided by Dubizzle. Complaints include unresponsive support, unresolved issues, and a lack of effective communication, leading to a poor user experience. Improving customer service responsiveness and problem resolution could enhance user satisfaction.

I contacted customer support and no one even answered; they deducted money and didn’t do anything.

App Functionality Problems

Approximately 10% of users experience technical issues with the app, such as frequent crashes, slow loading times, and login problems. These issues hinder the usability of the app and frustrate users, suggesting a need for technical improvements and updates.

The app crashes constantly and will never start on the first time selected.

High Advertising Costs

About 8% of users express concerns over the high costs associated with advertising on Dubizzle. Users feel that the fees for posting ads are excessive and do not yield satisfactory results, which discourages them from using the platform for selling.

324 AED for a featured ad for 1 week resulted in only 125 views and 1 lead, definitely not worth the money.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dubizzle

Dubizzle receives a mix of feedback, with many users praising its ease of use, helpfulness, and comprehensive features for buying and selling. However, some users express frustration with technical issues, the transition to paid services, and occasional customer service shortcomings.

#2 RUNNER UP

Damazzle

Damazzle is often praised for its user-friendly interface and competitive pricing, particularly in the automotive section. Users appreciate the fast website performance and find it a reliable platform for buying and selling.

#3 Straggler

Melltoo

Melltoo is appreciated for its secure and user-friendly platform, with users highlighting its effective chat feature for direct communication. However, some users have noted occasional software glitches that affect the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Dark Mode Absence

The app lacks a dark mode and landscape orientation for tablets, which frustrates users who prefer these features for better usability. This limitation affects user experience, especially for those using the app on tablets.

The app only loads in portrait mode on my iPad, making it unusable as I prefer landscape orientation.

Ineffective Ad Plans

Users are dissatisfied with paid ad plans that do not deliver expected visibility or engagement, leading to perceptions of wasted money. The lack of response from customer support exacerbates this frustration.

I paid for a featured ad, but it only got 29 views and customer service didn't respond to my concerns.

Scam Prevalence

The platform is plagued by scammers, with users frequently encountering fraudulent listings and fake job offers. This undermines trust and safety, deterring genuine users from engaging with the app.

This app is full of scammers; I was conned when buying a second-hand washing machine.

Users experience frequent logouts, requiring them to log in repeatedly, which disrupts the user experience. This issue has persisted for years without resolution, indicating a need for improved session management.

I have to log in every single time I use the app, which is very annoying.

Customer Service Failures

Customer service is perceived as unresponsive and unhelpful, with users reporting unresolved issues and rude interactions. This negatively impacts user satisfaction and retention.

Customer service is rude and unhelpful, with no management to escalate issues to.

Ad Rejection and Refund Issues

Users face arbitrary ad rejections and delayed refunds, leading to frustration and a perception of unfair practices. This affects user trust and willingness to use paid services.

My ad was rejected as a copy, but it wasn't, and I'm still waiting for a refund.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Dark Mode Absence

Ineffective Ad Plans

Scam Prevalence

The platform is plagued by scammers, with users frequently encountering fraudulent listings and fake job offers. This undermines trust and safety, deterring genuine users from engaging with the app.

Customer Service Failures

Customer service is perceived as unresponsive and unhelpful, with users reporting unresolved issues and rude interactions. This negatively impacts user satisfaction and retention.

Ad Rejection and Refund Issues

Users face arbitrary ad rejections and delayed refunds, leading to frustration and a perception of unfair practices. This affects user trust and willingness to use paid services.

Quotes of the week

Hear from some of the most impactful users to drive changes

I bought an ad plan for 3 days to feature my product, but it only got one view. Customer support didn't respond, and they deducted money without delivering the service. Not recommended.

Steeveou

Week of July 21st, 2025

The app is crawling with fraudsters. I was conned buying a second-hand washing machine. Dubizzle needs to protect its users better and improve the reporting system.

GeorgeinUK

Week of July 21st, 2025

Dubizzle was useful in the past, but now they charge for many ads, and it's hard to find genuine buyers. I get messages from scammers or bots, so I use other free platforms now.

KhalidMengal

Week of July 21st, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

I bought an ad plan for 3 days to feature my product, but it only got one view. Customer support didn't respond, and they deducted money without delivering the service. Not recommended.

Candice Wu

App Store

The app is crawling with fraudsters. I was conned buying a second-hand washing machine. Dubizzle needs to protect its users better and improve the reporting system.

Kelly Williams

Google Play

Dubizzle was useful in the past, but now they charge for many ads, and it's hard to find genuine buyers. I get messages from scammers or bots, so I use other free platforms now.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Dubizzle

Top Insights This Week

Scam Concerns

Customer Support Issues

App Functionality Problems

High Advertising Costs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts