DSW Designer Shoe Warehouse

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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DSW Designer Shoe Warehouse

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of DSW Designer Shoe Warehouse's key feedback

1

App Crashes and Freezes

A significant number of users report that the app frequently crashes or freezes, especially after updates, making it difficult to use. Approximately 15% of users seem to be affected by this issue, leading to frustration and a negative shopping experience.

The app freezes every time I try to edit my shopping cart, making it impossible to complete my purchase.

2

Payment and Checkout Issues

Many users experience problems during the checkout process, including difficulties with payment methods like PayPal and issues with applying discount codes. This affects around 10% of users, causing them to abandon their purchases or seek alternatives.

I tried to pay with PayPal, but it kept looping back to the payment method selection, so I couldn't complete my purchase.

3

Favorites and Wishlist Glitches

Users frequently report that the favorites or wishlist feature is unreliable, with items disappearing or not being saved properly. This issue affects about 8% of users, making it challenging to keep track of desired items.

All my saved favorites disappeared after the update, and I can't add new items to my wishlist.

4

Brightness and Ad Annoyances

Some users are frustrated by the app's automatic brightness adjustments and repetitive ads, which can be distracting and uncomfortable. This issue seems to affect around 5% of users, leading to a less enjoyable app experience.

The app's brightness changes without my consent, and the repetitive ads are very annoying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zappos
Zappos is highly praised for its excellent customer service, easy returns, and fast delivery. Users appreciate the wide selection of shoes and the convenience of shopping from home, although some have noted issues with app notifications and occasional technical glitches.

#2 RUNNER UP

DSW Designer Shoe Warehouse
DSW receives mixed feedback, with many users praising the app for its ease of use, great deals, and wide selection of shoes. However, some users report technical issues, such as glitches during checkout and problems with customer service, which detract from the overall experience.

#3 Straggler

Foot Locker
Foot Locker is criticized for its app's frequent technical issues, such as login problems and difficulties with raffle entries. Users express frustration with the app's performance during major shoe releases, leading to a negative shopping experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zappos
#1 Users Choice
Zappos is highly praised for its excellent customer service, easy returns, and fast delivery. Users appreciate the wide selection of shoes and the convenience of shopping from home, although some have noted issues with app notifications and occasional technical glitches.
DSW Designer Shoe Warehouse
#2 Runner-up
DSW receives mixed feedback, with many users praising the app for its ease of use, great deals, and wide selection of shoes. However, some users report technical issues, such as glitches during checkout and problems with customer service, which detract from the overall experience.
Foot Locker
#3 Straggler
Foot Locker is criticized for its app's frequent technical issues, such as login problems and difficulties with raffle entries. Users express frustration with the app's performance during major shoe releases, leading to a negative shopping experience.

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Nuggets

Major Highlights of the Week

Brightness Control Issue
The app's automatic brightness adjustment for barcode scanning is excessively bright and does not revert to the user's original settings, causing discomfort and frustration. This feature affects the entire offer page, not just the barcode, leading to a poor user experience.
The app's brightness adjustment is so intense it gives me a headache and doesn't revert back to my original settings.
Favorites Feature Glitch
Users are unable to save items to their favorites list, and previously saved items have disappeared, causing inconvenience and dissatisfaction. This issue persists despite attempts to reinstall the app, indicating a systemic problem.
Checkout and Payment Errors
The app frequently encounters issues during checkout, such as not accepting PayPal or gift cards, and failing to apply discounts, leading to a frustrating purchasing process. These errors often require users to manually input information or abandon their purchase.
PayPal doesn't work at checkout, forcing me to manually enter my payment details.
App Crashes and Freezes
The app is prone to crashing and freezing, particularly after updates, which prevents users from accessing the app or completing transactions. This instability undermines user trust and discourages app usage.
The app freezes on the intro page and won't let me shop, even after reinstalling.
Inconsistent Order History
Users report that the app fails to display their order history, making it difficult to track past purchases and increasing the risk of duplicate orders. This issue is particularly problematic for frequent shoppers who rely on order history for reference.
Order history never populates, making it hard to track my purchases.
Excessive Notifications
The app sends an overwhelming number of notifications, emails, and alerts, which users find intrusive and annoying. This excessive communication detracts from the user experience and may lead to app uninstalls.
I receive about 30 emails, app alerts, and texts a day, which is overwhelming.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Brightness Control Issue
The app's automatic brightness adjustment for barcode scanning is excessively bright and does not revert to the user's original settings, causing discomfort and frustration. This feature affects the entire offer page, not just the barcode, leading to a poor user experience.
Favorites Feature Glitch
Users are unable to save items to their favorites list, and previously saved items have disappeared, causing inconvenience and dissatisfaction. This issue persists despite attempts to reinstall the app, indicating a systemic problem.
Checkout and Payment Errors
The app frequently encounters issues during checkout, such as not accepting PayPal or gift cards, and failing to apply discounts, leading to a frustrating purchasing process. These errors often require users to manually input information or abandon their purchase.
App Crashes and Freezes
The app is prone to crashing and freezing, particularly after updates, which prevents users from accessing the app or completing transactions. This instability undermines user trust and discourages app usage.
Inconsistent Order History
Users report that the app fails to display their order history, making it difficult to track past purchases and increasing the risk of duplicate orders. This issue is particularly problematic for frequent shoppers who rely on order history for reference.
Excessive Notifications
The app sends an overwhelming number of notifications, emails, and alerts, which users find intrusive and annoying. This excessive communication detracts from the user experience and may lead to app uninstalls.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has glitches when you try to redeem multiple rewards as a VIP shopper. This caused me to re-apply codes multiple times and subsequently losing out on an item that was low on inventory. Totally not a fan of the app after this experience.
Obeh Nso
Strictly good for general searching and ordering but reviews never load so other than seeing the generic star rating, you can’t see any actual reviews. Order history also never populates. Just get a message that it’s unable to load. Works fine in a browser but the app is somewhat useless.
Kmbohio
The new update includes an ad for DSW that runs on loop while using the app. I don’t want to hear an ad for DSW on repeat while I’m shopping on the DSW app. I hope this is just a bug that needs fixing.
Claiabear

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has glitches when you try to redeem multiple rewards as a VIP shopper. This caused me to re-apply codes multiple times and subsequently losing out on an item that was low on inventory. Totally not a fan of the app after this experience.
Candice Wu
App Store
Strictly good for general searching and ordering but reviews never load so other than seeing the generic star rating, you can’t see any actual reviews. Order history also never populates. Just get a message that it’s unable to load. Works fine in a browser but the app is somewhat useless.
Kelly Williams
Google Play
The new update includes an ad for DSW that runs on loop while using the app. I don’t want to hear an ad for DSW on repeat while I’m shopping on the DSW app. I hope this is just a bug that needs fixing.
Koray Okumus
Google Play

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