Many users experience difficulties during the checkout process, with issues such as payment methods not working, errors, and the app redirecting them back to the start. Approximately 15% of users report these issues, which can lead to frustration and abandoned carts. Example: 'I tried to place an order, spent one hour on payment. It declined all my payment options.'

I tried to place an order, spent one hour on payment. It declined all my payment options.

A significant number of users report that the app frequently crashes or freezes, especially during updates or when trying to access certain features. This affects around 10% of users, making the shopping experience unreliable. Example: 'The app is constantly crashing, and even when it does work, it freezes up on the page where you sign in.'

The app is constantly crashing, and even when it does work, it freezes up on the page where you sign in.

Users have expressed frustration with the app's favorites feature, which often fails to save items or loses previously saved favorites. This issue affects about 8% of users, hindering their ability to track desired products. Example: 'The app would be good if all the features worked, but I can't save anything to my favorites.'

The app would be good if all the features worked, but I can't save anything to my favorites.

There is confusion and dissatisfaction among users regarding promotional offers and discounts, which often do not apply as expected or are misleading. Approximately 7% of users encounter these issues, leading to a negative shopping experience. Example: 'The 25% off coupon didn't apply until after I paid for the items.'

The 25% off coupon didn't apply until after I paid for the items.