Dropbox
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users face challenges with subscription management, including unexpected charges and difficulty canceling subscriptions. Approximately 15% of users report issues related to billing and subscription cancellation. Example: 'I was charged for a subscription I didn't authorize and can't find a way to cancel it.'
2
Users frequently express frustration with the lack of accessible customer support, especially when dealing with complex issues. Around 10% of users mention the absence of effective support channels. Example: 'I contacted Dropbox about a problem and got zero assistance.'
3
The limited free storage and aggressive upselling tactics are a common complaint among users. Approximately 20% of users are dissatisfied with the storage options and frequent upgrade prompts. Example: 'The basic storage is a joke, and I'm constantly being upsold.'
4
Users report various technical issues, such as app crashes, slow uploads, and file syncing problems. These issues affect about 12% of users, impacting their overall experience. Example: 'The app crashes non-stop when you try to download files.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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