DriveScore - Save on Insurance

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of DriveScore - Save on Insurance's key feedback

Inaccurate Scoring

Many users report that the app's scoring system is overly sensitive, particularly with acceleration and cornering, leading to unfair deductions. Approximately 30% of users mention this issue, which affects their overall driving score and perception of the app's accuracy.

The app marks me down for acceleration even when I'm driving cautiously.

No Insurance Savings

A significant number of users express disappointment that despite achieving high DriveScores, they do not receive cheaper insurance quotes through the app. Around 25% of users report finding better deals on comparison websites, questioning the app's value proposition.

Even with a high score, my insurance quotes were higher than those from comparison sites.

Data Loss and Login Issues

Some users experience problems with data loss and login issues, where their scores and data are wiped unexpectedly. This affects about 10% of users, causing frustration and loss of trust in the app's reliability.

I logged in and found all my data and scores were gone without any updates.

Passenger Mode Flaws

Users who frequently travel as passengers report that the app inaccurately affects their scores, even when they indicate they are not driving. This issue affects approximately 15% of users, leading to unfair score deductions.

The app penalizes my score even when I'm a passenger, not the driver.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Root

Root is praised for its innovative approach to car insurance, using telematics to offer personalized rates based on driving behavior. Users appreciate the potential for significant savings and the transparency in how rates are calculated. However, some users express concerns about the app's sensitivity to driving events and occasional technical issues.

#2 RUNNER UP

DriveEasy

DriveEasy receives positive feedback for its user-friendly interface and the ability to track driving habits effectively. Users find the app helpful in promoting safer driving and appreciate the potential for insurance discounts. Some users, however, mention that the app can be overly sensitive to minor driving events, which can affect their scores.

#3 Straggler

DriveScore - Save on Insurance

DriveScore receives mixed feedback, with users appreciating the concept of using driving data to potentially lower insurance costs. However, many users report issues with the app's sensitivity to driving events, such as acceleration and braking, which they feel are unfairly penalized. Additionally, some users find that the insurance quotes provided are not as competitive as expected, leading to disappointment.

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Nuggets

Major Highlights of the Week

Acceleration Sensitivity

The app's sensitivity to acceleration is overly strict, penalizing users for necessary driving maneuvers like merging onto highways. This results in lower scores despite safe driving practices.

I never exceed speed limits, but my car's quick acceleration is constantly flagged as excessive.

Insurance Quote Discrepancy

Despite high DriveScores, users receive insurance quotes that are higher than those found on comparison websites, undermining the app's value proposition. This discrepancy leads to frustration and questions about the app's effectiveness.

With a pro score, my insurance quotes were more expensive than those from comparison sites.

Passenger Mode Issues

The app inaccurately affects scores when users are passengers, even when they indicate this status, leading to unfair score deductions. Frequent passenger declarations are also flagged as suspicious, causing user dissatisfaction.

Even as a passenger, the app penalizes my score if the driver is bad, and frequent declarations are seen as suspicious.

Data Loss and Login Problems

Users experience data loss and repeated login prompts, which erase their scores and progress, causing significant frustration. This technical issue undermines user trust and app reliability.

Battery Drain

Recent updates have caused the app to significantly drain phone batteries, with some users reporting it as the primary source of battery usage. This issue detracts from the app's usability and convenience.

The app now uses 69% of my phone's battery, which wasn't the case before.

Cornering and Braking Sensitivity

The app's sensitivity to cornering and braking is too high, penalizing users for necessary actions in real-world driving conditions. This results in lower scores and user frustration.

I get marked down for harsh cornering even when driving slowly on sharp turns.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Acceleration Sensitivity

The app's sensitivity to acceleration is overly strict, penalizing users for necessary driving maneuvers like merging onto highways. This results in lower scores despite safe driving practices.

Insurance Quote Discrepancy

Passenger Mode Issues

Data Loss and Login Problems

Users experience data loss and repeated login prompts, which erase their scores and progress, causing significant frustration. This technical issue undermines user trust and app reliability.

Battery Drain

Cornering and Braking Sensitivity

The app's sensitivity to cornering and braking is too high, penalizing users for necessary actions in real-world driving conditions. This results in lower scores and user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for ensuring you drive better. However, after 9 months of driving with a high DriveScore, my insurance quote increased by over £100. I found cheaper insurance using a comparison tool, making the app pointless for savings.

Helix242

Week of July 18th, 2025

I like the idea of DriveScore, but it doesn't account for driving in rural areas. My score drops due to necessary harsh braking on narrow country lanes, making it less useful for non-urban drivers.

I live lanes

Week of July 18th, 2025

The app is overly sensitive to acceleration and cornering. Even with careful driving, I get marked down, which seems unfair and affects my score negatively. This sensitivity needs adjustment to reflect real driving conditions.

James69134525

Week of July 18th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I like the idea of DriveScore, but it doesn't account for driving in rural areas. My score drops due to necessary harsh braking on narrow country lanes, making it less useful for non-urban drivers.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

DriveScore - Save on Insurance

Top Insights This Week

Inaccurate Scoring

No Insurance Savings

Data Loss and Login Issues

Passenger Mode Flaws

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts