DraftKings Pick6: Fantasy Game

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

DraftKings Pick6: Fantasy Game

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of DraftKings Pick6: Fantasy Game's key feedback

1

Geolocation Issues

A significant number of users, approximately 10%, report issues with the app's geolocation feature, which prevents them from placing bets even when they are in a legal state. This leads to frustration and inability to use the app as intended.

2

Payout Discrepancies

Around 15% of users are dissatisfied with the payout system, noting that the actual winnings are often significantly lower than the estimated payouts shown when placing bets. This discrepancy leads to a perception of unfairness and mistrust.

3

App Stability Problems

Approximately 12% of users experience frequent app crashes and freezing, which disrupts their ability to make picks and track progress. This technical instability diminishes the overall user experience.

4

Limited Betting Options

About 8% of users express frustration with the limited options for betting, such as the inability to mix sports or the lack of player availability. This restricts their betting strategies and reduces the app's appeal compared to competitors.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FanDuel Fantasy Sports
FanDuel is praised for its user-friendly interface, reliable payouts, and engaging experience. Users appreciate the ease of navigation and the excitement it adds to watching games, although some mention occasional app crashes.

#2 RUNNER UP

DraftKings Pick6: Fantasy Game
DraftKings Pick6 receives mixed feedback, with users enjoying the fun and potential for big wins, but many criticize the app for technical issues, confusing payouts, and perceived unfair practices. Some users feel the app is a scam due to payout discrepancies and frequent crashes.

#3 Straggler

Yahoo Fantasy Sports
Yahoo Fantasy Sports faces significant criticism for introducing paywalls for previously free features, leading to user dissatisfaction. The app is also criticized for its unintuitive design and technical issues, causing many users to consider switching to other platforms.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FanDuel Fantasy Sports
#1 Users Choice
FanDuel is praised for its user-friendly interface, reliable payouts, and engaging experience. Users appreciate the ease of navigation and the excitement it adds to watching games, although some mention occasional app crashes.
DraftKings Pick6: Fantasy Game
#2 Runner-up
DraftKings Pick6 receives mixed feedback, with users enjoying the fun and potential for big wins, but many criticize the app for technical issues, confusing payouts, and perceived unfair practices. Some users feel the app is a scam due to payout discrepancies and frequent crashes.
Yahoo Fantasy Sports
#3 Straggler
Yahoo Fantasy Sports faces significant criticism for introducing paywalls for previously free features, leading to user dissatisfaction. The app is also criticized for its unintuitive design and technical issues, causing many users to consider switching to other platforms.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Location Restrictions
Users are frustrated with the app's inconsistent availability across states, leading to confusion and dissatisfaction. The app was legal in Maryland for a few months but is now unavailable, despite being legal in nearby states like DC and Virginia.
Withdrawal Issues
The app offers multiple deposit methods but lacks convenient withdrawal options, causing user frustration. Users expect the same ease for withdrawals as deposits, such as using Apple Pay.
All kinds of convenient methods to get your money in. Zero convenient ways to get it out.
App Glitches
Frequent app crashes and glitches disrupt the user experience, making it difficult to place bets and track progress. Users report the app freezing and resetting picks, leading to repeated frustrations.
App is very glitchy and fails to work right most of the time.
Payout Discrepancies
There is a significant gap between estimated and actual payouts, leading to user dissatisfaction. Users feel misled when the payout is much lower than the projected amount.
App says estimated payout $60, what I actually got $7.86.
Player Availability
Users are frustrated with limited player options and the inability to mix sports in bets, which restricts their betting strategies. The app often lacks the variety found in competing platforms.
You can't pick multiple sports, there's no flex and the more you win the longer it takes to get your money.
Customer Service
Users experience poor customer service, with unresolved issues and unhelpful responses. This lack of support exacerbates frustrations with other app issues.
Scam, and has the worst customer service out of anything I've ever seen.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Location Restrictions
Users are frustrated with the app's inconsistent availability across states, leading to confusion and dissatisfaction. The app was legal in Maryland for a few months but is now unavailable, despite being legal in nearby states like DC and Virginia.
Withdrawal Issues
The app offers multiple deposit methods but lacks convenient withdrawal options, causing user frustration. Users expect the same ease for withdrawals as deposits, such as using Apple Pay.
App Glitches
Frequent app crashes and glitches disrupt the user experience, making it difficult to place bets and track progress. Users report the app freezing and resetting picks, leading to repeated frustrations.
Payout Discrepancies
There is a significant gap between estimated and actual payouts, leading to user dissatisfaction. Users feel misled when the payout is much lower than the projected amount.
Player Availability
Users are frustrated with limited player options and the inability to mix sports in bets, which restricts their betting strategies. The app often lacks the variety found in competing platforms.
Customer Service
Users experience poor customer service, with unresolved issues and unhelpful responses. This lack of support exacerbates frustrations with other app issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very glitchy and fails to work right most of the time. When I try to claim my bonus bets, it keeps taking me to the login page even though I'm already logged in. It also doesn't update stats in real time.
Jimmy Glenn
I downloaded the app, tried to log in with my DraftKings account. Apparently, I put in an old password and it locked me out instantly. Just went ahead and deleted the app, must’ve been a sign.
Actionjacksondavis
The app keeps crashing when you scroll down! The new update totally broke the app. Please help and fix these bugs!
box dod

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very glitchy and fails to work right most of the time. When I try to claim my bonus bets, it keeps taking me to the login page even though I'm already logged in. It also doesn't update stats in real time.
Candice Wu
App Store
I downloaded the app, tried to log in with my DraftKings account. Apparently, I put in an old password and it locked me out instantly. Just went ahead and deleted the app, must’ve been a sign.
Kelly Williams
Google Play
The app keeps crashing when you scroll down! The new update totally broke the app. Please help and fix these bugs!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore