DraftKings Pick6: Fantasy Game

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of DraftKings Pick6: Fantasy Game's key feedback

Withdrawal Issues

Many users report significant problems with withdrawing their winnings, with the app freezing or accounts being locked during the process. Approximately 15% of users seem to be affected by this issue.

Every time I try to withdraw, the app freezes and I can't access my money.

Limited Player Options

Users are frustrated with the limited selection of players and props available, which restricts their ability to make diverse picks. This issue affects about 10% of users.

The app doesn't offer enough player options, making it hard to create varied bets.

Payout Discrepancies

There are numerous complaints about the payout system, where users receive significantly less than the estimated winnings. This affects around 12% of users.

I was supposed to win $300, but only received $38, which is far less than expected.

App Glitches and Freezes

The app frequently crashes or freezes, especially when users are making picks, leading to a frustrating experience. Approximately 14% of users have reported this issue.

The app keeps freezing and I lose all my picks, making it very frustrating to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Yahoo Fantasy Sports

Yahoo Fantasy Sports is praised for its user-friendly interface and reliability, making it a favorite among fantasy sports enthusiasts. However, some users have expressed dissatisfaction with recent changes, such as the removal of popular features and the introduction of AI-generated content.

#2 RUNNER UP

DraftKings Pick6: Fantasy Game

DraftKings Pick6 receives mixed feedback, with users appreciating the app's fun and engaging gameplay but criticizing its payout system and technical glitches. Many users express frustration over payout discrepancies and app stability issues, while others enjoy the excitement and potential for winning.

#3 Straggler

FanDuel Fantasy Sports

FanDuel is well-regarded for its ease of use and quick payouts, making it a popular choice for daily fantasy sports. However, some users have reported issues with customer service and account management, leading to mixed experiences overall.

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Nuggets

Major Highlights of the Week

Withdrawal Issues

Users experience app freezing and account locking when attempting to withdraw funds, causing frustration and distrust. This issue undermines user confidence in the app's financial operations.

Every time I try to withdraw, the app freezes and won't let me access my money.

Limited Player Options

The app restricts users to a limited selection of players and props, which diminishes the user experience compared to competitors offering more variety. This limitation frustrates users who seek diverse betting options.

Why are so many player props missing? It's ridiculous to be limited to just a few options.

Payout Discrepancies

There is a significant gap between estimated and actual payouts, leading to user dissatisfaction and perceptions of unfairness. This discrepancy damages the app's credibility and user trust.

I hit 6/6 picks expecting $300 but only got $38, which is misleading and unfair.

App Glitches

Frequent app crashes and freezing disrupt the user experience, causing frustration and repeated selection of picks. These technical issues hinder the app's usability and reliability.

The app keeps freezing and erases my picks, making it impossible to use smoothly.

DNP Policy Concerns

The app's policy of counting 'Did Not Play' (DNP) as a loss is seen as unfair, especially when other platforms offer refunds or voids. This policy negatively impacts user satisfaction and loyalty.

A player didn't play, but it was counted as a loss, unlike other apps that void such picks.

Customer Service Issues

Users report unresponsive and unhelpful customer service, which exacerbates their frustrations with app issues. Poor support experiences lead to negative perceptions and decreased user retention.

Customer service is unhelpful and doesn't address my issues, making the app feel like a scam.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Withdrawal Issues

Users experience app freezing and account locking when attempting to withdraw funds, causing frustration and distrust. This issue undermines user confidence in the app's financial operations.

Limited Player Options

Payout Discrepancies

There is a significant gap between estimated and actual payouts, leading to user dissatisfaction and perceptions of unfairness. This discrepancy damages the app's credibility and user trust.

App Glitches

Frequent app crashes and freezing disrupt the user experience, causing frustration and repeated selection of picks. These technical issues hinder the app's usability and reliability.

DNP Policy Concerns

The app's policy of counting 'Did Not Play' (DNP) as a loss is seen as unfair, especially when other platforms offer refunds or voids. This policy negatively impacts user satisfaction and loyalty.

Customer Service Issues

Users report unresponsive and unhelpful customer service, which exacerbates their frustrations with app issues. Poor support experiences lead to negative perceptions and decreased user retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

DraftKings needs to get rid of Live Picks! You should go back to the original competition—it was stronger and more engaging. Lately, it feels like you're trying to imitate Underdog and Prizepicks instead of maintaining your distinct approach.

Yung Kwi

Week of July 22nd, 2025

The app is glitchy and frustrating—when you pick a player and then search for another, your first pick gets removed from the selection. It’s an endless cycle of reselecting players, which makes the whole process incredibly stressful.

l b

Week of July 22nd, 2025

The payout system is a joke. I do like the sportsbook, but you are taking a step backwards with pick 6. Find the person that came up with the payout system and fire them immediately.

Jeremy Cooper

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The payout system is a joke. I do like the sportsbook, but you are taking a step backwards with pick 6. Find the person that came up with the payout system and fire them immediately.

Koray Okumus

Google Play

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User Experience Report

Report Date

DraftKings Pick6: Fantasy Game

Top Insights This Week

Withdrawal Issues

Limited Player Options

Payout Discrepancies

App Glitches and Freezes

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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