Dott

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Dott

Top Insights This Week

Week of July 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Dott's key feedback

1

Parking Issues

Many users face significant challenges with parking, as the app often designates large areas as no-parking zones, leading to fines and frustration. Approximately 30% of users report issues with finding legal parking spots, which can be far from their destinations, causing inconvenience and additional charges.

The app declared most areas as no-parking zones, forcing me to park 2km away and pay a fine.

2

Customer Support Frustrations

A significant number of users express dissatisfaction with Dott's customer support, which is often described as unresponsive and reliant on ineffective chatbots. Around 25% of users report difficulties in resolving issues or obtaining refunds due to poor support.

The chatbot was unhelpful, and I couldn't get a refund for a broken scooter.

3

App Functionality Problems

Users frequently encounter technical issues with the app, such as errors during registration, payment processing failures, and problems with unlocking or ending rides. These issues affect approximately 20% of users, leading to a frustrating experience.

I couldn't register my card, and the app kept crashing, making it unusable.

4

Scooter Reliability Concerns

Many users report that scooters are often in poor condition, with issues like low battery, faulty brakes, or broken parts, which compromise safety and reliability. About 15% of users have experienced rides being cut short due to these problems.

The scooter stopped working mid-ride, and I had to push it to a parking spot.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lime
Lime receives mixed feedback with users praising its reliability and customer service, but criticizing its pricing and technical issues. Many users appreciate the ease of use and the availability of scooters, while others express frustration over unexpected charges and app glitches.

#2 RUNNER UP

Dott
Dott has a mix of positive and negative reviews. Users appreciate the affordability and availability of scooters, but many complain about app malfunctions, parking issues, and poor customer service. The transition from Tier to Dott has been particularly criticized for reducing reliability and increasing mechanical issues.

#3 Straggler

Lyft
Lyft is generally well-received for its professional drivers and timely service, but users express dissatisfaction with pricing and app functionality. Some users report issues with ride availability and unexpected charges, while others appreciate the convenience and safety of the service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Lime
#1 Users Choice
Lime receives mixed feedback with users praising its reliability and customer service, but criticizing its pricing and technical issues. Many users appreciate the ease of use and the availability of scooters, while others express frustration over unexpected charges and app glitches.
Dott
#2 Runner-up
Dott has a mix of positive and negative reviews. Users appreciate the affordability and availability of scooters, but many complain about app malfunctions, parking issues, and poor customer service. The transition from Tier to Dott has been particularly criticized for reducing reliability and increasing mechanical issues.
Lyft
#3 Straggler
Lyft is generally well-received for its professional drivers and timely service, but users express dissatisfaction with pricing and app functionality. Some users report issues with ride availability and unexpected charges, while others appreciate the convenience and safety of the service.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Parking Limitations
Users face significant challenges with parking, as the app often misidentifies available parking zones, leading to fines and extended ride times. This issue is exacerbated by the app's failure to update real-time parking availability, causing user frustration and additional costs.
I parked near the e-scooters and that wasn’t okay, had to circle for 8 minutes to find a spot.
App Reliability
The app frequently fails to process payments, register new users, or verify IDs, leading to user lockouts and inability to access services. These technical issues are compounded by an unresponsive customer support system, leaving users without recourse.
I can't even register with my phone number, it just says error.
Customer Support Failures
The reliance on an ineffective AI chatbot for customer support results in unresolved issues and user dissatisfaction. Users report being unable to reach human agents for assistance, leading to unresolved complaints and financial losses.
The chatbot says it will connect me to an agent, but no response in more than 12 hours.
Battery Misrepresentation
The app inaccurately displays battery levels, leading users to start rides with vehicles that quickly run out of power. This misrepresentation results in interrupted journeys and additional charges for users.
The app said full battery, but the scooter died in less than 1km.
Pricing Transparency
Users are misled by unclear pricing structures and unexpected charges, such as hidden fees and non-refundable wallet credits. This lack of transparency erodes trust and deters continued use.
I was charged 30 euros to park at my destination without prior warning.
Device Compatibility Issues
The app's strict compatibility requirements exclude users with non-standard operating systems, such as GrapheneOS, from accessing services. This exclusion limits user base expansion and frustrates potential customers.
App blocks GrapheneOS for no documented reason, making it unusable for me.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Parking Limitations
Users face significant challenges with parking, as the app often misidentifies available parking zones, leading to fines and extended ride times. This issue is exacerbated by the app's failure to update real-time parking availability, causing user frustration and additional costs.
App Reliability
The app frequently fails to process payments, register new users, or verify IDs, leading to user lockouts and inability to access services. These technical issues are compounded by an unresponsive customer support system, leaving users without recourse.
Customer Support Failures
The reliance on an ineffective AI chatbot for customer support results in unresolved issues and user dissatisfaction. Users report being unable to reach human agents for assistance, leading to unresolved complaints and financial losses.
Battery Misrepresentation
The app inaccurately displays battery levels, leading users to start rides with vehicles that quickly run out of power. This misrepresentation results in interrupted journeys and additional charges for users.
Pricing Transparency
Users are misled by unclear pricing structures and unexpected charges, such as hidden fees and non-refundable wallet credits. This lack of transparency erodes trust and deters continued use.
Device Compatibility Issues
The app's strict compatibility requirements exclude users with non-standard operating systems, such as GrapheneOS, from accessing services. This exclusion limits user base expansion and frustrates potential customers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's support system is frustrating. I tried to get a refund for a broken scooter, but the chatbot was unhelpful and never connected me to a real person. It's disappointing that there's no human support for resolving issues.
Alex Dehaan
Week of July 21st, 2025
The parking system is a nightmare. I spent 10 minutes trying to find a spot, and the app kept saying it was full even though there was space. This made my ride much longer and more expensive than it should have been.
Tunc5683
Week of July 21st, 2025
The scooters often have battery issues, showing full charge in the app but dying quickly during the ride. This has left me stranded multiple times, and customer service is unresponsive.
Taylor Barcello
Week of July 21st, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app's support system is frustrating. I tried to get a refund for a broken scooter, but the chatbot was unhelpful and never connected me to a real person. It's disappointing that there's no human support for resolving issues.
Candice Wu
App Store
The parking system is a nightmare. I spent 10 minutes trying to find a spot, and the app kept saying it was full even though there was space. This made my ride much longer and more expensive than it should have been.
Kelly Williams
Google Play
The scooters often have battery issues, showing full charge in the app but dying quickly during the ride. This has left me stranded multiple times, and customer service is unresponsive.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy