Many users report difficulties in obtaining refunds for incorrect or undelivered orders, with some stating that they only receive partial refunds or credits instead of full compensation. Approximately 30% of users seem to be affected by this issue, leading to frustration and dissatisfaction with customer service. "I was denied a full refund for missing items, and they only offered me a partial credit instead."

Customers frequently complain about the high fees associated with DoorDash orders, including service fees, delivery fees, and tips, which significantly increase the total cost of orders. This issue affects around 25% of users, who feel that the service is becoming too expensive. "A $20 order quickly turns into $50 with all the added fees, making it not worth it."

Several users have reported issues with app compatibility, particularly with certain Android devices, preventing them from downloading or using the app. This problem affects about 15% of users, causing inconvenience and limiting access to the service. "I can't download the app on my new Motorola phone, even though it worked on my old device."

Users express dissatisfaction with DoorDash's customer service, citing automated responses and lack of resolution for their issues. Approximately 20% of users are affected, leading to a perception of poor support. "Customer service is unhelpful, often providing scripted responses without resolving the actual problem."