Domino's Pizza

User Experience Report

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Domino's Pizza

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Domino's Pizza's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes, especially during the ordering process, causing frustration and inconvenience. Approximately 15% of users seem to be affected by this issue, leading to repeated attempts to place orders or forcing them to use alternative methods.

Every time I place an order, the app crashes and I have to reinstall it to use it again.

2

Payment Issues

Users experience problems with payment processing, including errors with credit card transactions and inability to use gift cards. This affects around 10% of users, who find themselves unable to complete purchases or having to manually enter payment details repeatedly.

The app won't let me pay with my card online, only cash, and calling the store doesn't help.

3

Notification Overload

Many users are frustrated by excessive promotional notifications, even when they have opted out. This issue affects about 8% of users, who find the constant alerts intrusive and disruptive.

Even with notifications turned off, the app keeps spamming me with promotional alerts.

4

Order Customization Limitations

Some users find the app's customization options for orders to be limited or confusing, leading to incorrect orders. This affects approximately 7% of users, who struggle with the app's interface when trying to personalize their pizzas.

The app limits the amount of toppings I can choose, and it's confusing to customize my order.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Papa John's
Papa John's receives high praise for its consistent quality, fast delivery, and excellent customer service. Users appreciate the taste and freshness of the pizza, although some have noted issues with app functionality and pricing discrepancies.

#2 RUNNER UP

Domino's Pizza
Domino's Pizza is generally well-received for its easy-to-use app, fast service, and good deals. However, some users report issues with app functionality, such as payment problems and order tracking glitches, which can lead to frustration.

#3 Straggler

Little Caesars
Little Caesars is appreciated for its affordability and quick service, making it a convenient option for many. However, users often report issues with order accuracy and customer service, which can detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Papa John's
#1 Users Choice
Papa John's receives high praise for its consistent quality, fast delivery, and excellent customer service. Users appreciate the taste and freshness of the pizza, although some have noted issues with app functionality and pricing discrepancies.
Domino's Pizza
#2 Runner-up
Domino's Pizza is generally well-received for its easy-to-use app, fast service, and good deals. However, some users report issues with app functionality, such as payment problems and order tracking glitches, which can lead to frustration.
Little Caesars
#3 Straggler
Little Caesars is appreciated for its affordability and quick service, making it a convenient option for many. However, users often report issues with order accuracy and customer service, which can detract from the overall experience.

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Nuggets

Major Highlights of the Week

VPN Compatibility Issues
The iPad version of the app struggles with VPN connections, causing difficulties in locating the nearest Domino's store and preventing advanced orders when stores are closed. This issue is compounded by the app's inability to support gift cards on iPads, unlike the iPhone version.
The iPad app doesn't work well with VPNs and lacks gift card support, unlike the iPhone app.
Persistent App Crashes
Users experience frequent app crashes, particularly after placing an order, necessitating reinstallation to reopen the app. This disrupts the ability to track orders and requires users to uninstall and reinstall the app repeatedly.
After placing an order, the app crashes and requires reinstallation to reopen.
Confusing Menu Options
The app's extensive menu options overwhelm users, making it difficult to navigate and select items efficiently. This complexity leads to frustration and wasted time, deterring users from completing their orders.
Delivery Zone Errors
The app incorrectly states that certain addresses are outside the delivery zone, despite local stores regularly delivering to those locations. This persistent error has been ongoing for years, causing significant user frustration.
The app says my address is undeliverable, but the local store delivers here regularly.
Unwanted Notifications
Despite disabling promotional notifications, users continue to receive spam notifications at all hours. The app lacks granular notification settings, forcing users to choose between receiving all notifications or none.
Even with notifications turned off, the app spams me with promotions.
Coupon and Deal Issues
Users face difficulties applying coupons and deals, with the app often rejecting valid offers or changing prices unexpectedly. This inconsistency leads to dissatisfaction and drives users to competitors.
The app wouldn't accept my valid coupon, forcing me to pay more than expected.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
VPN Compatibility Issues
The iPad version of the app struggles with VPN connections, causing difficulties in locating the nearest Domino's store and preventing advanced orders when stores are closed. This issue is compounded by the app's inability to support gift cards on iPads, unlike the iPhone version.
Persistent App Crashes
Users experience frequent app crashes, particularly after placing an order, necessitating reinstallation to reopen the app. This disrupts the ability to track orders and requires users to uninstall and reinstall the app repeatedly.
Confusing Menu Options
The app's extensive menu options overwhelm users, making it difficult to navigate and select items efficiently. This complexity leads to frustration and wasted time, deterring users from completing their orders.
Delivery Zone Errors
The app incorrectly states that certain addresses are outside the delivery zone, despite local stores regularly delivering to those locations. This persistent error has been ongoing for years, causing significant user frustration.
Unwanted Notifications
Despite disabling promotional notifications, users continue to receive spam notifications at all hours. The app lacks granular notification settings, forcing users to choose between receiving all notifications or none.
Coupon and Deal Issues
Users face difficulties applying coupons and deals, with the app often rejecting valid offers or changing prices unexpectedly. This inconsistency leads to dissatisfaction and drives users to competitors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is super easy to use, but it says our local store doesn't deliver to our address, even though they do. This has been an issue for 5 years now. Please update it!
OceanLvr78
The app frequently crashes and doesn't let me use my coupons. Every time I try to use a deal, it says I'm unable to use it at that time. Customer support was unhelpful.
KikiCatMeowMeow
The app doesn't allow storing gift card balances, requiring manual entry every time. This is inconvenient compared to other services like Amazon and Starbucks.
Mike_in_Denver

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is super easy to use, but it says our local store doesn't deliver to our address, even though they do. This has been an issue for 5 years now. Please update it!
Candice Wu
App Store
The app frequently crashes and doesn't let me use my coupons. Every time I try to use a deal, it says I'm unable to use it at that time. Customer support was unhelpful.
Kelly Williams
Google Play
The app doesn't allow storing gift card balances, requiring manual entry every time. This is inconvenient compared to other services like Amazon and Starbucks.
Koray Okumus
Google Play

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